How to Pay Your City of Santa Fe Utility Bill

Living in the beautiful city of Santa Fe, New Mexico comes with the responsibility of paying your monthly municipal utility bill. The City of Santa Fe provides residents and businesses with essential services like water, sewer, trash pickup and more. As a customer, it’s important to know your options for paying your utility bill conveniently and on time each month.

In this comprehensive guide, I’ll cover everything you need to know about managing your City of Santa Fe utility account and avoiding late fees.

About City of Santa Fe Utilities

The City of Santa Fe’s Public Utilities Department handles water and wastewater treatment and delivery along with solid waste management services for the city. This includes:

• Drinking water supply, infrastructure and billing
• Sewer system operation and billing
• Garbage, recycling and compost pickup and billing

Utility billing and customer service for these essential city services are handled by the Utility Billing Division They strive to provide residents and businesses with accurate monthly bills and flexible payment options,

Understanding Your Utility Bill

As a City of Santa Fe utility customer, you receive a monthly bill for water, sewer and trash services based on your usage and fees. Key things to look for on your utility bill:

• Account number
• Service address
• Billing date
• Previous balance
• Water usage & water service charges
• Sewer service charges
• Solid waste service charges
• Taxes and surcharges
• Total current charges
• Total amount due
• Due date

Usage for water and sewer is measured by your water meter. Garbage fees are fixed monthly rates. Additional penalty and interest charges are added for past due accounts.

Ways to Pay Your Bill

The City of Santa Fe offers several ways for customers to pay their utility bills conveniently each month.

Pay Online

The easiest option for most customers is to pay online through the City of Santa Fe’s secure online payment portal. To get started, go to:

https://ipn2.paymentus.com/rotp/sfnm

You’ll need to enter your 10-digit City of Santa Fe account number and set up an online profile. The portal allows you to securely pay by credit card, debit card or e-check. You can also setup recurring auto-pay payments.

Pay by Phone

Call the City of Santa Fe’s automated phone payment system at 1-844-794-2069 and use your touchtone phone to enter account and payment information. The phone line is available 24/7 and takes payments by credit/debit card or e-check.

Pay by Mail

Mail a check or money order along with your payment stub to:

City of Santa Fe Utility Billing
PO Box 909
Santa Fe, NM 87504

Allow 5-7 business days for your mailed payment to be received and avoid late fees.

Pay in Person

Take your bill and payment to the walk-up customer service window located at:

City of Santa Fe Municipal Utilities
801 W San Mateo Rd
Santa Fe, NM 87505

Office hours are Monday-Friday, 8:00am to 4:30pm. Cash, check, money order or credit card payments are accepted.

Recurring Bank Draft Payments

Sign up to have your monthly bill amount automatically drafted from your checking account. Complete the authorization form and submit a voided check to Utility Billing. Bank drafts occur on the due date each month.

Budget Billing

To make payments more predictable, sign up for the City of Santa Fe’s budget billing program. Your payment stays the same each month based on your previous usage history and is recalculated periodically.

Avoid Late Fees and Penalties

Utility bills are due 20 days after the billing date printed on your statement. A 10% penalty is added to past due account balances after the due date.

Accounts remaining unpaid after 30 days incur additional late fees and interest charges. Avoid penalties and service disruptions by paying your bill in full and on time every month.

Apply for Payment Assistance

If you are struggling financially, check if you qualify for utility billing assistance programs like LIHEAP, Round Up or Project Share. Discounts and payment arrangements may also be available based on your circumstances.

Contact City of Santa Fe Utility Billing or check their website for current assistance program details to help manage your payments. Communicate any issues as early as possible.

Go Paperless with E-Billing

For added convenience, sign up to receive a monthly email notification when your e-bill is ready to view and pay online instead of receiving a mailed paper bill. Email Utility Billing to switch to paperless billing.

Moving Your Service

Notify the City Utility Billing office at least 1-2 days before your move date to close or transfer your existing utility account. Have your new address ready to set up services there.

Paying your City of Santa Fe utilities promptly allows you to conveniently access essential water, sewer and garbage services while saving money on late fees. Choose a payment option that suits your needs and budget your bill into monthly spending. Maintaining a current utility account is a responsibility of living and working in the City of Santa Fe.