Paying your water bill is an essential responsibility for residents of Sanford, Florida. The city provides several convenient options to pay your water and sewer utility bill. This article will explain the various methods available when and how to pay your bill, late fees and other key details to pay on time and avoid service interruptions.
Online Payments
The easiest way for most people to pay their Sanford water bill is online. The city offers online payment through its Click2Gov website.
To use Click2Gov, you will need:
- Your account number from your latest bill
- Your customer ID number
- A credit/debit card or bank account
With Click2Gov you can
- Pay immediately with a one-time payment
- Set up recurring payments from a bank account or credit card
- View payment history and account status
If you’ve never used Click2Gov before you’ll need to create an account. Just select “New User” and provide your email and other details to set up your profile.
The other online option is through MUNIS. You’ll enter your 6-digit account number and customer number, then proceed to payment.
Pay by Phone
You can pay your water bill over the phone by calling 407-688-5100. Have your account number ready and follow the prompts. The city accepts Visa, MasterCard, and American Express for phone payments.
Pay by Mail
To pay by mail, send your check or money order along with your payment stub to:
City of Sanford
PO Box 1788
Sanford, FL 32772
Allow 5-7 days for mailed payments to process.
Pay in Person
You can pay your water bill in person at Sanford City Hall:
300 N Park Ave
Sanford, FL 32771
City Hall is open Monday-Thursday 7am-5:30pm and Friday 8am-1pm.
You can pay with cash, check, money order or credit card when paying in person.
Payment Kiosks
Sanford has partnered with Amscot and Walmart to accept water bill payments. Take your bill to any Amscot or Walmart location and pay with cash or debit card. A small service fee applies.
Drop Box
A drop box is located in the City Hall parking lot if you want to drop off your payment after hours. Do not put cash in the drop box.
Payment Due Dates
Sanford water bills are due on the 3rd, 9th, 16th and 26th of each month. If your due date falls on a weekend or holiday, your payment is due the next business day.
Late Fees
If your payment is late, you will incur the following late fees:
- 10 days past due date: $5 late fee
- 11 days past due date: Additional $15 administrative fee
So pay on time to avoid $20 in extra fees!
Disconnections
If your water bill becomes 30 days past due, your service may be disconnected. You will have to pay a reconnection fee to have your water turned back on.
Payment Arrangements
If you’re having trouble paying your bill, call Customer Service at 407-688-5100 as soon as possible. They may be able to set up a payment plan or arrangement if you cannot pay in full. Don’t wait until your service is cut off.
Budget Billing
Sanford offers an optional Budget Billing plan that averages your payments over the year, so you pay a consistent amount each month. This makes it easier to budget your utility expenses. Call Customer Service if you’re interested in Budget Billing.
Paying your water bill ensures you keep running water in your home or business. Pay online, by phone, by mail or in person using Sanford’s convenient options. Reach out to Customer Service if you need help or have billing questions. Stay on top of your water account to avoid fees and service disruptions.
Set Up Utility ServiceSet up Residential or Commercial Utility billing
If you have an unusually high bill, please contact the City of Sanford Utilities at 407.688.5100 or email at [email protected] and request a Re-Read work order right away. The customer is still responsible in making a payment until the matter is resolved.
The City of Sanford reads each meter monthly utilizing Automatic Meter Reading (AMR) Technology. Meter reading equipment is installed in City owned vehicles allowing the meter reader to drive at a slow pace while the reading equipment automatically collects the meter readings. With AMR, the reader does not have to read the meters in any particular route order or physically exit the vehicle to read them, they drive the service area once a month and the collect the readings. Each meter is read between 28 and 35 days in the customer’s billing cycle. This technology allows for the meter readers to read meters in a controlled environment with pin point accuracy in a timely an efficient manner. For more information call Utility Customer Service at 407.688.5100.
Please call Customer Service at 407.688.5100 and ask for the Water Quality Specialist. The water quality issue can either be on the Customer side or City side with a number of possibilities. A work order can be generated to send City Staff to the address to investigate.
To help a Sanford Neighbor with emergency assistance to pay their utility bill, the City of Sanford Utilities has “A Good Neighbor Utility Fund”. Candidates can obtain an application through customer service or online at www.sanfordfl.gov. The employees donate different items to raise funds for this program and quarterly applicants are selected, and portion of the funds that are raised gets applied towards our Sanford Residents water bill.
The NLC Service Line Warranty Program offers protection against normal wear and tear, which is not covered under most traditional homeowners policies. If lines break, leak or clog – SLWA will repair the line using local, licensed contractors who are familiar with local code and can ensure a timely response. This program provides up to $4,000 in coverage with an additional allowance for Public Street or sidewalk cutting. Additionally, the program has no annual or lifetime limits, service fees or deductibles – just protection when you need it most and just what you would expect from a National League of Cities program. For questions about this service, or to enroll, please contact Service Line Warranties of America at 866-922-9006 or visit www.SLWofA.com.
Utility News and Projects
**This Email is not reviewed till after 4pm – for afterhours assistance ONLY.
The City of Sanford Water, Wastewater and Reclaimed Water Management System Service Areas include land within the City of Sanford and unincorporated portions of Seminole County. The City of Sanford Utility System serves the City’s residential, commercial, light industrial, agricultural, and rural areas. The Utility Department also has the Customer Service Division for all Utility functions from meter reading, billing, payment receipts, billing questions, and public education for water conservation.
Utilities – 101
How do I pay my utility bill in Sanford?
Please pay with check or money order, as the city is not responsible for cash payments left in the night drop box. Pay your utility bill at any CheckFree Pay payment center within Sanford’s city limits. You must supply your bill payment stub. Processing fees are assessed by the vendor. Payments take three business days to process.
How long does it take to pay a utility bill in Sanford?
Payments are posted within 1to 5 business days. You may drop your payments in the Payment drop box (no cash). Drop box is located in City hall parking lot, in front of main entrance. The City of Sanford offers a variety of utility bill payment options for your convenience.
How can I help a Sanford neighbor pay their utility bill?
To help a Sanford Neighbor with emergency assistance to pay their utility bill, the City of Sanford Utilities has “A Good Neighbor Utility Fund”. Candidates can obtain an application through customer service or online at www.sanfordfl.gov.
Does Sanford have a utility system?
The City of Sanford Utility System serves the City’s residential, commercial, light industrial, agricultural, and rural areas. The Utility Department also has the Customer Service Division for all Utility functions from meter reading, billing, payment receipts, billing questions, and public education for water conservation.
What are Sanford water service areas?
The City of Sanford Water, Wastewater and Reclaimed Water Management System Service Areas include land within the City of Sanford and unincorporated portions of Seminole County. The City of Sanford Utility System serves the City’s residential, commercial, light industrial, agricultural, and rural areas.
How do I apply for a Sanford water bill?
Candidates can obtain an application through customer service or online at www.sanfordfl.gov. The employees donate different items to raise funds for this program and quarterly applicants are selected, and portion of the funds that are raised gets applied towards our Sanford Residents water bill.