Living in the city of Sanford? Then you likely receive monthly utility bills for services like water, sewer, garbage pickup, and more. Paying your Sanford utility bill by the due date is important to avoid late fees and potential service disruption. The city offers various convenient payment options to fit any schedule or preferences.
This guide will walk through the different ways Sanford utility customers can pay their bills. We’ll cover online payments, payment by phone, paying in person and automatic payments.
Overview of Sanford Utility Bill Payment Options
The City of Sanford aims to make paying your monthly utility bill as quick and easy as possible. Below are the payment options available:
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Online – Pay through the Click2Gov online portal anytime using your bank account or credit/debit card.
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Phone – Call the automated pay-by-phone line and use your credit card or checking account.
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In-person – Visit Sanford City Hall during business hours to pay with cash, check, money order or card.
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Drop box – After hours, a drop box is available outside City Hall.
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Automatic payments – Enroll to have payments automatically deducted from your bank account or credit card each month.
Read on for more details on utilizing each of these convenient Sanford utility bill payment methods.
Paying Your Sanford Utility Bill Online
The quickest and easiest way for most customers to pay their utility bill is online through the Click2Gov web portal. Click2Gov allows utility payments anytime from your computer or mobile device.
How to Pay Your Sanford Utility Bill Online
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Go to Click2Gov and select “One Time Payment.”
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Enter your 13-digit City of Sanford account number from your bill
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Choose your payment amount and select your payment method
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For credit/debit cards, enter your card details. For checking accounts, enter your routing and account numbers.
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Review payment details and submit.
Online payments process instantly through Click2Gov. You’ll receive a confirmation email with your payment details. Sign up for a Click2Gov account to access payment history or schedule recurring payments.
A convenience fee applies only to online credit card payments. Bank account payments are completely free.
Paying Your Sanford Utility Bill by Phone
Call 1-800-830-9098 anytime to use the City of Sanford’s automated pay-by-phone system. Have your 13-digit account number and credit or debit card ready.
Follow the phone prompts to enter your utility account details, select your payment amount, and enter your card information. The payment will immediately process to your account.
The automated phone system will provide a confirmation number at the end of the call. Utility phone payments are posted next business day. A convenience fee applies to phone credit card payments only.
Paying Your Bill In-Person in Sanford
Visit Sanford City Hall at 300 N Park Ave to pay your utility bill in-person. The Utility Customer Service desk accepts cash, checks, money orders, and credit card payments.
City Hall is open Monday – Thursday from 7:00 am – 5:30 pm and Fridays 8:00 am – 1:00 pm. Bring your paper bill or have your account number. In-person payments allow you to get a receipt and speak with staff.
For after hours, a drop box located outside City Hall accepts check and money order payments. No cash is accepted in the drop box.
Enroll in Automatic Payments for Ease and Convenience
The easiest way to avoid late Sanford utility bills is to enroll in automatic payments. This free service deducts your monthly amount directly from your bank account or credit/debit card.
With automatic payments, you skip manually paying each month. Your bill is always paid on time, helping you avoid penalties.
How to Sign Up for Automatic Sanford Utility Payments:
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Download and complete the auto pay form at sanfordfl.gov.
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Submit the form by email, fax, mail, or at City Hall.
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Your monthly utility bill amount will automatically be paid on your due date moving forward.
You can cancel or change your auto payment enrollment anytime by contacting the utility billing department.
Avoid Late Fees and Penalties
Having a past due utility account with the City of Sanford can lead to late fees, collections, and service disconnection. Avoid these outcomes by paying your bill in full and on time every month.
As you can see, Sanford offers flexible options like online, phone, in-person, and auto payments. Choose the most convenient method that fits your schedule and preferences. Consider signing up for automatic payments to simplify the process completely.
With this comprehensive guide, you have the key details about each City of Sanford utility payment option. Paying your bill is quick and easy when you utilize these convenient and secure methods. Contact Sanford utility customer service with any other bill pay questions.
Set Up Utility ServiceSet up Residential or Commercial Utility billing
If you have an unusually high bill, please contact the City of Sanford Utilities at 407.688.5100 or email at [email protected] and request a Re-Read work order right away. The customer is still responsible in making a payment until the matter is resolved.
The City of Sanford reads each meter monthly utilizing Automatic Meter Reading (AMR) Technology. Meter reading equipment is installed in City owned vehicles allowing the meter reader to drive at a slow pace while the reading equipment automatically collects the meter readings. With AMR, the reader does not have to read the meters in any particular route order or physically exit the vehicle to read them, they drive the service area once a month and the collect the readings. Each meter is read between 28 and 35 days in the customer’s billing cycle. This technology allows for the meter readers to read meters in a controlled environment with pin point accuracy in a timely an efficient manner. For more information call Utility Customer Service at 407.688.5100.
Please call Customer Service at 407.688.5100 and ask for the Water Quality Specialist. The water quality issue can either be on the Customer side or City side with a number of possibilities. A work order can be generated to send City Staff to the address to investigate.
To help a Sanford Neighbor with emergency assistance to pay their utility bill, the City of Sanford Utilities has “A Good Neighbor Utility Fund”. Candidates can obtain an application through customer service or online at www.sanfordfl.gov. The employees donate different items to raise funds for this program and quarterly applicants are selected, and portion of the funds that are raised gets applied towards our Sanford Residents water bill.
The NLC Service Line Warranty Program offers protection against normal wear and tear, which is not covered under most traditional homeowners policies. If lines break, leak or clog – SLWA will repair the line using local, licensed contractors who are familiar with local code and can ensure a timely response. This program provides up to $4,000 in coverage with an additional allowance for Public Street or sidewalk cutting. Additionally, the program has no annual or lifetime limits, service fees or deductibles – just protection when you need it most and just what you would expect from a National League of Cities program. For questions about this service, or to enroll, please contact Service Line Warranties of America at 866-922-9006 or visit www.SLWofA.com.
Utility News and Projects
**This Email is not reviewed till after 4pm – for afterhours assistance ONLY.
The City of Sanford Water, Wastewater and Reclaimed Water Management System Service Areas include land within the City of Sanford and unincorporated portions of Seminole County. The City of Sanford Utility System serves the City’s residential, commercial, light industrial, agricultural, and rural areas. The Utility Department also has the Customer Service Division for all Utility functions from meter reading, billing, payment receipts, billing questions, and public education for water conservation.
Your Utility Bill Payment Supports Many Critical City Services
FAQ
How do I pay my City of Lumberton bill by phone?
How do I receive my city of Sanford utility bill?
GO PAPERLESS! Receiving your City of Sanford utility bill just got easier. Sign up today to receive your City of Sanford Utility Bills by Email. Download the form or Contact Customer Service at 919-775-8215. Bills are due on the 3rd, 9th, 16th and 26th. If your due date falls on a non-business day, then payment is due the next business day.
How do I pay my Sanford Bill online?
To pay online, you’ll need your invoice number and the bill year which are found on your general billing invoice. Click here to pay. For assistance, contact our Finance Department at 919-777-1107. Why Sanford?
How long does it take to pay a utility bill in Sanford?
Payments are posted within 1to 5 business days. You may drop your payments in the Payment drop box (no cash). Drop box is located in City hall parking lot, in front of main entrance. The City of Sanford offers a variety of utility bill payment options for your convenience.
How can I help a Sanford neighbor pay their utility bill?
To help a Sanford Neighbor with emergency assistance to pay their utility bill, the City of Sanford Utilities has “A Good Neighbor Utility Fund”. Candidates can obtain an application through customer service or online at www.sanfordfl.gov.
Does Sanford have a utility system?
The City of Sanford Utility System serves the City’s residential, commercial, light industrial, agricultural, and rural areas. The Utility Department also has the Customer Service Division for all Utility functions from meter reading, billing, payment receipts, billing questions, and public education for water conservation.
How do I apply for a Sanford water bill?
Candidates can obtain an application through customer service or online at www.sanfordfl.gov. The employees donate different items to raise funds for this program and quarterly applicants are selected, and portion of the funds that are raised gets applied towards our Sanford Residents water bill.