How to Pay Your City of Salisbury Bill: A Step-by-Step Guide

Paying your utility, tax, or other bills to the City of Salisbury doesn’t have to be a hassle. This comprehensive guide will walk you through your payment options, setting up an online account, understanding convenience fees, and getting assistance if needed.

Overview of City of Salisbury Bill Payment

Key things to know about paying bills to the City of Salisbury

• Bills can include utilities, taxes, fees, and other charges

• The City offers online, phone, mail, drop box, and in-person payment options.

• You can pay one-time or set up recurring payments. Online accounts store payment info.

• Convenience fees apply to credit card payments only for non-utility bills.

• Paymentus is the City’s online payment provider as of May 2021.

Creating an Online Account

Setting up an online account with Paymentus allows you to:

• Store payment information for faster future payments

• View history and balance info

• Schedule recurring payments

• Receive emailed receipts

To create an account:

1. Go to Paymentus online portal.

2. Select “Register” and enter your account information.

3. Create a username and password and provide contact details.

4. Read and accept the terms and conditions.

Your account will be created instantly. You can then log in to make one-time payments or set up recurring payments.

Payment Methods and Convenience Fees

The City of Salisbury offers several payment methods. Some key things to note:

• Credit Cards: 2.4% convenience fee added for non-utility bills only.

• eChecks: No convenience fees for any online payments.

• ACH Withdrawals: No fees to pay by linking bank account.

• Cash, Check, Money Order: No fees paying by mail or in person.

• Returned Checks or ACH: $40 nonsufficient funds (NSF) charge.

Paying Your Bill Online

Follow these simple steps to pay your City of Salisbury bill online:

1. Go to Paymentus online portal and log into your account.

2. Select your payment type (utility, tax, fee, etc).

3. Enter your account number for that bill type.

4. Enter payment amount and select payment method.

5. Review payment details and submit.

6. Receive email confirmation with receipt.

Payment will typically process in 1-2 business days. Log in anytime to view payment history.

Paying Your Bill by Phone

You can also pay City bills easily using the automated phone system:

1. Call 1-888-250-1639.

2. Select your bill type and enter account number.

3. Enter payment information including card number or bank account details.

4. Receive payment confirmation number at end.

Paying by Mail or In Person

To pay by conventional mail:

• Make check or money order payable to City of Salisbury.

• Write your account number on the check memo line.

• Mail to appropriate City department based on bill type.

To pay in person:

• Visit the correct City department office for your bill.

• Pay by cash, check, money order, or credit/debit card.

• Get handwritten receipt.

Assistance Paying Your Bill

If you are having trouble paying your City of Salisbury bill on time, contact the relevant department for possible assistance:

• Utility bills: Salisbury Public Works for payment plans or hardship assistance.

• Taxes: Salisbury Finance department for payment arrangements.

• Other bills: Contact the appropriate City department.

The City aims to provide options tailored to your situation so you can avoid service disruption.

Paying Your City of Salisbury Bill

The City offers user-friendly payment options online, by phone, mail or in person. Create an online account to simplify paying monthly or quarterly bills. Understanding the convenience fees allows you to minimize costs. Reach out for help if you need flexible payment arrangements. Stay on top of your City bills with these tips!