Paying your utility bill to the City of Salem just got a whole lot easier thanks to their online bill pay system. As a Salem resident, I’ve been using the online system for a few years now and I have to say it’s been a total game-changer. No more writing checks, finding stamps, or worrying if my payment will arrive on time. The online bill pay takes all the hassle out of paying my utilities each month.
In this article, I’ll walk through everything you need to know about paying your City of Salem utility bill online I’ll cover how to register for an account, the different payment options available, and provide some tips and tricks I’ve learned from using the system regularly Whether you’re looking to go paperless or just want an easier way to pay each month, read on to learn all about the City of Salem’s online bill pay.
Getting Started with Online Bill Pay
The first step to paying your bill online is to register for an account on the City of Salem’s website. You can register at https://egov.cityofsalem.net/eebpp. Registration only takes a few minutes and all you need is your account number and an email address.
Once you’ve registered, you’ll be able to log into your account anytime to view your current bill, see previous bills and payment history, update payment methods, and of course, pay your bill The site is secure, so you don’t have to worry about your personal information being at risk.
If you don’t want to register an account, you can still make one-time payments as an unregistered user. But registering comes with perks like paperless billing, automatic payments, and more payment history.
Payment Options
The City of Salem offers registered users and unregistered users a few different options for paying utility bills online.
One-Time Payment
The quickest way to pay your bill is through a one-time payment on either the registered or unregistered side of the website.
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Registered users can log into their account and click the “Pay Now” button to make a one-time payment. You can choose which account you want to pay if you have multiple utility services.
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Unregistered users can click “Pay Now” on the home page and input their account number to make a one-time payment.
One-time payments can be made directly from your bank account or by debit/credit card. Debit/credit card payments do have a small transaction fee.
Automatic Payments
To take the work out of paying your bill every month, registered users can enroll in automatic payments, also known as Auto Pay. With Auto Pay, the amount due each month is automatically deducted from your bank account on the due date.
To start, sign into your account and click on Auto Pay. Select how much you want to pay each month – either the total amount due or a fixed amount. Just make sure your fixed amount covers the total monthly charges!
I love Auto Pay because it ensures my bill gets paid on time without me having to remember. The deadline sneaks up on me sometimes so Auto Pay is a lifesaver.
Quick Pay
Quick Pay is like Auto Pay but it’s a one-time scheduled payment instead of recurring. Registered users can use Quick Pay to schedule a future payment in advance.
For example, if I’m going out of town when my bill is due, I’ll use Quick Pay to schedule the payment for before I leave. Payments can be scheduled up to a year in advance for convenience.
In-Person Payments
If you prefer to pay your bill in-person, the City of Salem has a few options:
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Drop off a payment at the 24-hour payment drop boxes at City Hall or the Public Works department.
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Pay by cash, check, or credit/debit card at the customer service desk at City Hall.
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Mail in a check or money order payment to the address listed on your utility bill. Make sure it arrives by the due date!
No matter which option you choose, the City of Salem makes it easy to pay your utility bill. The online system is my personal favorite for the convenience and automatic payments. But if you still like mailing payments or dropping them off, they have you covered with the drop boxes and in-person locations too.
Getting the Most Out of Online Bill Pay
As someone who’s been using the online bill pay system for a while now, I wanted to share some tips to help you make the most of it:
Go Paperless – When you register, you can opt to go paperless and receive bills electronically instead. This way your bill will come straight to your email inbox each month. It’s better for the environment and keeps clutter down.
Check Payment History – Log in anytime to see your past bills and payment dates. This comes in handy if you ever need to verify a payment in the past. No more digging for receipts!
Update Payment Method – Make sure your payment info never expires by updating your payment method regularly. You can update the card on file or bank account whenever needed.
Sign Up For Reminders – You can choose to receive payment reminders and past due notices via email and text message. This way you’ll never miss a bill!
Donation Programs
On the topic of paying your utility bill, the City of Salem offers some excellent donation programs to help community members in need. You can add a donation to your monthly bill to support either of these programs:
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Environmental Assistance: Helps low-income residents make energy efficiency upgrades like insulation, heating improvements, etc. Donations support Salem’s climate action goals.
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Emergency Utility Assistance: Provides emergency utility bill assistance to residents facing financial hardships. Keeps families warm by helping them restore disconnected service.
It’s easy to tack on a donation amount when paying your bill online each month. Every little bit helps neighbors in the Salem community!
Contacting the City of Salem
If you ever have questions about your utility bill, the customer service team at the City of Salem is here to help!
You can contact them:
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By phone at 503-588-6099 during business hours (Monday-Friday, 8am-5pm).
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By email at [email protected]
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In-person at their office at City Hall
They can help with anything from account registration issues to questions about your charges or payment history. Don’t hesitate to reach out!
City of Salem Utility Bill Explanation for our Spanish speakers
How do I pay my bills online?
Signup for Automatic Bill Payment. View your bills and make payments online. View billing/payment history. Submit payment arrangements. As an unregistered user you can still pay your bills online but other features are not available. Click on the “Pay Now” button below to make a payment online or to change saved payment methods.
How do I pay my city of Salem utility bill online?
Click on the “$ Pay Now” button located on the Home Page under “Un-registered Users”. City of Salem utility customers can register for online services. As a registered user, you can view utility bills, see your account history, make payments, and elect to enroll in paperless billing. Salem uses a third party to process utility payments.
Does city of Salem offer eGov online payment services?
City of Salem utility customers have the option to register and create a user profile for utility billing online payment services. The eGov online payment system also offers a quick payment option (“Quick Pay” button) for un-registered users, which allows customers to make a one-time payment without registering or logging into the system.
Does Salem have a utility billing office?
Our office is proud to serve the City of Salem citizens while producing more than 14,000 utility bills per month. These may include any combination of electric, water, sewer, totes, and/or dumpster charges. We coordinate with the City utility departments and meter services to provide clear and accurate billing.
Does the city of Salem offer online payment?
The City of Salem Collector’s Office offers online payment for the below services, for the City Clerk’s Office services, please scroll down. If you have received an abatement on a current bill, please use the Excise Tax – Delinquent link below.
How do I pay for Salem City Hall Tickets?
Some tickets may not appear on our payment site at this time. Payment can be made in person at Salem City Hall Collectors Office, by mail to City of Salem Collectors Office 93 Washington Street Room 4 Salem, MA 01970 or through our drop-box located to the left of the front stairs of Salem City Hall.