Paying your bills to the City of Roswell just got a whole lot easier thanks to their online bill pay system. With more and more transactions happening online, the City has made paying your water, sewer, trash, and other bills as simple as a few clicks. Read on to learn everything you need to know about the City of Roswell’s online bill pay options.
Overview of City of Roswell Bill Pay
The City of Roswell offers a convenient online bill pay system for all your utility and service bills. This includes your monthly charges for water, sewer, sanitation services, and any other fees owed to the city government.
Some key things to know
- Available 24/7 at roswellnmcitizens.munisselfservice.com
- Pay all your city bills in one place
- Review billing history and usage
- Set up automatic payments
- Make one-time payments
- Pay by credit/debit card or e-check
Online bill pay is the fastest and easiest way to take care of your obligations to the City of Roswell.
Getting Started with Online Bill Pay
Using the online system is simple – just follow these steps:
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Go to roswellnmcitizensmunisselfservicecom.
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Click “Register” to create a new account.
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Enter your account number, email address, and create a password
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Verify your account information.
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Start paying your bills online!
Once your account is set up, you can log in anytime to view and pay your open bills. The site is user-friendly and secure, so you can pay with confidence.
If you already had an account on the old online bill pay system, you will need to create a new account on the updated platform.
Pay One-Time or Set Up Recurring Payments
The City of Roswell’s online bill system gives you the flexibility to pay your bills in a way that works for your needs:
One-time payments – Log in and pay individual bills as needed. You can pay by credit/debit card or e-check.
Recurring payments – Set up automatic payments to have your bills paid on time every month. This ensures you never miss a payment due date.
Review billing history – Your account dashboard shows your balance due, payment history, and past water usage. Monitor your monthly charges easily.
Choose the option that simplifies bill pay for you. Auto-pay takes the hassle out of manually paying each month.
Added Features and Benefits
Beyond the basics of making payments, the City of Roswell’s online bill system offers additional useful features:
- View real-time account balance
- Access billing statements
- Notify customer service of issues
- Go paperless with e-bills
- Store payment methods securely
- Check water usage graphs
- Receive email reminders
- Pay multiple accounts
Managing your city bills and account details is quick and easy thanks to these online tools. Switch to paperless billing and go green while saving money on stamps.
Customer Support for Online Bill Pay
If you have any trouble with the online bill payment system, the City’s customer support team is ready to help.
Contact the Utility Billing department at (575) 624-6711 or send an email for assistance.
The staff can walk you through:
- Setting up your online account
- Making a payment
- Checking your balance
- Changing account details
- And more!
Don’t hesitate to reach out with any questions or issues related to your online bill pay account.
Convenience and Security of Online Bill Pay
Paying your bills online is the most convenient way to stay on top of your City of Roswell obligations. You can take care of payments any day of the week, anytime that works for you.
The online system also offers top-notch security to protect your information. Payment card data is encrypted and secure protocols prevent fraud.
Go digital with your bill pay to save time and money each month. Sign up for online bill pay with the City of Roswell today!
Accounts must be brought up to date
The City of Roswell Water Billing Office is currently requiring all past-due accounts to be paid, and/or a payment plan established, in order to avoid services being shut off to the account customer. If you need to bring your account payments up to date, please come by so the staff can work with you to assist you in taking care of your account. If your account is delinquent, please make proper payment or arrangements immediately so your water service will not be disconnected. Any account that is disconnected must be paid in full before it will be reconnected. Payment can be made by any of multiple options: • The City of Roswell accepts cash, check, credit/debit cards (in person or online) or money order. • Phone payments are accepted (575-624-6711). • Online payment can be made at roswellnmcitizens.munisselfservice.com. • Payments can be mailed to or dropped off at the Utility Billing Office (415 N. Richardson Ave.) or placed in the payment drop box on North Richardson Avenue across from the Utility Billing Office. Any account holder who is unable to pay an outstanding balance may come by the Utility Billing Office to request a payment plan. This must be done in person. The length of the payment plan will be based on the total amount owed. To be eligible for the Extended Payment Program, the account holder must: 1. Be delinquent in payment for water services and have received a past-due notice, and 2. Have a satisfactory payment history with the utility. A satisfactory payment history means the customer has never failed to comply with all terms of any prior Extended Payment Agreement with the Utility and during the previous 18 months the customer has not had more than two of the following: issuance of a non-sufficient funds (NSF) check to the Utility or a similar returned credit item; the posting of a turn-off tag by the Utility on the service; or termination of the service, and 3. Have an account classified as a metered single-family residence; multi-family residence with individually metered units, or commercial account. Any disconnected account that remains with an outstanding balance is subject to the placement of a property lien and/or collection action being pursued in Magistrate Court. If you have questions, please call the Utility Billing Office at 575-624-6711.
The City of Roswells water customer online self-pay and recurring payment system has changed. The previous system is no longer available. It has been replaced by a new system designed to be easier for customers to use.
To access the new system, you may continue using the same bill pay links on the City website or visit click here. All customers will need to set up a new account on the new system. For more information or assistance, please call the Utility Billing Office at (575) 624-6711.
The Utilities Billing Department consists of 6 employees all working together to provide the citizens of Roswell with water services.
Our major task is to accurately gather the necessary information to keep the water flowing to some 18,000 households and to prepare our customers monthly water usage bills.
This process is accomplished by physically reading water meters, analyzing the data and submitting these results for billing purposes.
The department also acts as the payment collect point for the citys water bills and to assist customers on a variety of issues concerning the citys water system.
Anyone experiencing any problems related to a meter should call Central Control at (575) 347- 5421. If there is a leak around the new water meter, please do not call a plumber. Make sure to contact Central Control.
Anyone with questions or concerns about a water bill is encouraged to call (575) 624-6711 or send an email.
The City of Roswell may put into effect an annual water and sewer rate adjustment as established by city ordinance. This adjustment is based on the Consumer Price Index associated with utility costs. The actual increase translates to different dollar amounts for different customers depending on the customers meter size and water usage.
The adjustment, established in a 2013 city ordinance, adjusts the water and sewer rates to ensure the city has sufficient revenue to take care of system maintenance. Although the sanitation fee is also on the water/sewer bill, this adjustment impacts only water and sewer rates.
Online Water Bill Payment System How To
FAQ
What is the phone number for Roswell Water Department pay bill?
Can I pay Colorado Springs utilities with a credit card?
How do I pay my utility bill in Roswell?
• The City of Roswell accepts cash, check, credit/debit cards (in person or online) or money order. • Phone payments are accepted (575-624-6711). • Payments can be mailed to or dropped off at the Utility Billing Office (415 N. Richardson Ave.) or placed in the payment drop box on North Richardson Avenue across from the Utility Billing Office.
How do I make a payment to the city of Roswell?
Make checks payable to the City of Roswell. Please do not mail cash payments. Use the return envelope included with your bill and enclose the return portion of your statement to send payment by mail. If using your own envelope, mail to City of Roswell, P.O. Box 1838, Roswell, NM 88202-1838.
How do I contact the city of Roswell water billing office?
If you have questions, please call the Utility Billing Office at 575-624-6711. The City of Roswell’s water customer online self-pay and recurring payment system has changed. The previous system is no longer available. It has been replaced by a new system designed to be easier for customers to use.
How do I pay my water bill online in Roswell NM?
The City of Roswell has a new online self-pay and recurring payment system for water customers. Visit roswellnmcitizens.munisselfservice.com to access the online bill payment system. (Note: You may need to click the “Expand Menu” link at the upper left corner, then select “Citizen Self Service”)
Do I need to pay my Roswell water bill?
The City of Roswell Water Billing Office is currently requiring all past-due accounts to be paid, and/or a payment plan established, in order to avoid services being shut off to the account customer. If you need to bring your account payments up to date, please come by so the staff can work with you to assist you in taking care of your account.
Does Roswell have a recurring water payment system?
The City of Roswell’s water customer online self-pay and recurring payment system has changed. The previous system is no longer available. It has been replaced by a new system designed to be easier for customers to use. To access the new system, you may continue using the same bill pay links on the City website or visit click here.