Paying your water bill in the City of Rosenberg is easy and convenient with the city’s online payment options. The city offers multiple ways for residents to view their water usage and pay their bills quickly online. In this comprehensive guide we’ll walk through everything you need to know about paying your Rosenberg water bill online.
Overview of Rosenberg Water Billing
The City of Rosenberg provides water service to residents and businesses located within the city limits The Public Works Department oversees water billing and collections for approximately 15,000 water utility accounts.
Water meters are read and bills are generated on a monthly basis. The city bills for water service in arrears – you are billed for water you’ve already used based on your prior month’s meter read. Bills are mailed out around the 10th of each month and are due by the 28th.
Checking Your Water Usage
Before paying your water bill, you’ll want to review your usage to ensure everything looks accurate. The city offers two ways to check your water consumption online:
Utility Billing Website:
Visit the Utility Billing website and log into your account. Here you can view your latest water meter read, compare usage month-to-month, and see billing for any additional services like sewer and trash.
EyeOnWater App:
Download the EyeOnWater app on your mobile device. Once registered, you can monitor hourly water usage in real-time and set leak alerts. The app also shows billing info and payment options.
Checking your usage regularly can help identify leaks or other issues early. Be sure to review the details before paying each bill.
Paying Your Water Bill Online
The City of Rosenberg offers fast and easy online payment options for water bills. Payments can be made directly on the city’s website or through the EyeOnWater mobile app.
Here are the steps to pay online:
On the Website
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Go to the Utility Billing website
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Click “Sign In” and enter your account number and password
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Review your balance due and select “Pay Now”
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Choose a payment amount and enter credit/debit card details
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Review payment info and click “Continue”
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Confirmation page displays when payment is processed
On the Mobile App
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Open the EyeOnWater app on your device
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Tap the “Billing & Payments” tab
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Select your account and tap “Pay Bill”
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Enter payment amount and credit/debit card details
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Confirm payment details and tap “Pay”
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You’ll receive confirmation when payment goes through
The online payments process takes just a few minutes. You’ll receive a receipt via email that you can save for your records. Payments made before 11:59 pm reflect on your account the same day.
Other Ways to Pay Your Water Bill
If you prefer not to pay online, the City of Rosenberg offers other convenient billing and payment options:
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Mail: Detach payment stub from your water bill and mail with check or money order to the address listed. Allow 7-10 days for mail delivery.
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In-Person: Visit the Utility Billing office at City Hall and pay with cash, check, money order or credit/debit card.
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Drop Box: Place your payment in the drop box located in the City Hall parking lot. Available 24/7.
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Phone: Call the Utility Billing office at 832-595-3400 to pay over the phone with a credit/debit card.
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Auto Pay: Enroll in auto pay to have payments automatically drafted from your bank account each month. Sign up on the website.
No matter which option you choose, be sure to pay your water bill by the due date listed to avoid late fees or service interruption. The city does offer payment arrangements and assistance for customers in need – just reach out to the billing office for details.
Understanding Your Water Bill Charges
When you receive your monthly bill, you’ll notice line items for various charges beyond just your water usage. Here’s a quick rundown of what they mean:
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Water Usage: Charge per 1,000 gallons of water used based on monthly meter read. Rates increase with higher usage.
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Water Base Charge: Fixed monthly charge that covers operating costs like meter reading and billing. Based on your meter size.
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Sewer Usage: Charge for wastewater collection/treatment based on your water usage.
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Sanitation: Fixed monthly fee for trash and recycling collection services.
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TCEQ Fee: State fee assessed monthly for the Texas Commission on Environmental Quality.
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Account Fee: Monthly charge to maintain your water account.
Any misc service fees or prior balances will also appear on your bill. Review the details closely each month to understand what you’re being charged for.
Avoid Late Fees and Service Disruption
To avoid extra fees and potential water service interruption, be sure to pay your bill in full by the due date each month. Here are some tips:
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Mark your bill due date on your calendar so you remember to pay on time.
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Enroll in autopay or schedule monthly payment reminders.
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Pay as soon as you receive your bill to account for mail delivery time.
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Contact the city immediately if you anticipate difficulty paying on time. Payment plans can be arranged.
Paying your water bill by the due date every month is important to avoid penalties. The city does understand extenuating circumstances – communicate with them right away if you are struggling to pay.
Customer Service for Water Billing Questions
If you ever have questions or issues related to your City of Rosenberg water bill, the Utility Billing Department is available to help:
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Phone: Call 832-595-3400 Monday to Friday 8am-5pm. After hours you can call to hear account balance info.
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Email: Email [email protected] for general inquiries.
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Online Chat: Chat live on the Utility Billing website during business hours.
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In-Person: Visit the Utility Billing office at City Hall M-F 8am-5pm. Closed for lunch 12pm-1pm.
Knowledgeable customer service staff can answer billing questions, explain charges, set up payment plans, take payments, and resolve issues. Reach out to them anytime you need assistance with your City of Rosenberg water account.
Paying your water bill in Rosenberg is quick and easy through the city’s convenient online payment options. Just log into your account on the website or mobile app to view your usage and current charges. then submit payment by credit/debit card or bank draft in just a few clicks. You can receive email receipts and reminders to help stay on track. And the city’s customer service team is available to answer any questions you have about your water account or monthly bill details. Taking advantage of the online resources allows you to securely pay your bill at anytime from anywhere – avoiding late fees so you can keep the water flowing!
How to Use the MyCivic Utilities App
Rosenberg residents now have access to the MyCivic Utilities App, which is a new way to pay utility bills, view usage and view .pdf copies of bills! Here’s how to use it:
- Download the MyCivic Utilities app
- Search for Rosenberg when you open the app
- Login using your municipal online payments username and password or register for an account if you do not have a municipal online payment account.
- Once logged in follow the prompts to link your utility account.
- Once your account is linked open the Utility Billing module to see and pay your utility account
For registration assistance or questions about online services, please call 832-595-3400.
The City also provides customers with an alternate method of payment with an automated IVR phone payment system by calling 832-595-3400, select option 1. These methods of service for payments are free of charge!