Paying your utilities bill is an essential aspect of being a responsible homeowner or renter. For residents of Richmond, VA, paying your utilities bill to the City Of Richmond Department of Public Utilities is easy and convenient with online bill pay. In this article we’ll walk through everything you need to know about paying your City of Richmond utilities bill online.
An Overview of City Of Richmond Utilities
The City Of Richmond Department of Public Utilities provides essential services like water, wastewater, and gas to the residents and businesses of Richmond. They serve over 230,000 residential and commercial customers across the city.
The Department of Public Utilities offers online account access and bill pay for the following utility services
- Water
- Wastewater
- Natural Gas
By paying your utilities bill online, you can avoid mailing delays or trips to the city utilities office. Online payments are fast, secure, and you can easily view your full billing and payment history as well.
How To Sign Up For Online Bill Pay
Signing up for online bill pay with the City Of Richmond is straightforward. Just follow these steps:
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Visit the City of Richmond Utilities website at https://www.rva.gov/public-utilities/billing
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Click on “Account Lookup” at the top right – this will take you to the online bill pay portal
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Enter your account number and zip code – your account number can be found on a recent utilities bill
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Create a username and password – be sure to choose a unique username and strong password
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Provide your contact information – including name, email address, and phone number
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Agree to the terms of use – read through the terms and conditions and accept them to proceed
That’s it! After signing up, you’ll have full access to view and pay your City of Richmond utilities bills online.
Navigating The Online Bill Pay Portal
The City of Richmond utilizes a bill pay platform called Kubra EZ-Pay. Once signed up, you can log into your Kubra EZ-Pay account anytime to manage your utilities bills.
Here are some key features available within the online bill pay portal:
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View Current Balance – See your current account balance and amount due for your utilities services.
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Payment History – Access up to 6 months of past billing and payment history.
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Schedule Payments – Set up future dated or recurring payments.
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Notifications – Opt-in to receive bill notifications via email or text.
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Customer Support – Contact utility customer support directly through the portal.
The dashboard provides an intuitive overview of your account, upcoming bills, and past payments. Navigating the site is user-friendly for both desktop and mobile.
Payment Methods
You have several options when it comes to how you pay your Richmond utilities bill online:
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Credit/Debit Card – Visa, Mastercard, American Express, Discover
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Bank Account – Via ACH transfer (checking or savings account)
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Apple Pay/Google Pay – For quick and easy mobile payments
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Cash – Pay with cash at authorized retail locations (see website for participating retailers)
When paying by credit/debit card or bank account, a convenience fee of $2.25 is charged per transaction. This fee covers the cost of electronic processing. Cash payments done at a retail location also include a convenience fee paid directly to the retailer.
Payment Tips & Best Practices
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Pay early – Process your payment at least 4 business days before the due date to ensure on-time delivery.
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Check your balance – Log in to view your current balance and upcoming bills. Don’t let your bill sneak up on you!
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Set up reminders – Use the notifications feature to get bill due reminders via text or email.
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Go paperless – Reduce clutter and save trees by going paperless. Your bills will be safely stored online.
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Check payment history – Verify each payment was received as expected. You can view the last 6 months of history.
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Set up autopay – For complete peace of mind, put your utilities on autopay so it’s paid automatically each month.
Customer Support
If you have any questions or issues regarding your City of Richmond utilities bill, the online bill pay platform offers quick access to customer support:
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Call – Reach City of Richmond utilities customer support at (804) 646-4646
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Email – Email support is available within the online bill pay portal
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Chat – Live chat with a customer service agent through the portal
The City of Richmond utilities department and Kubra EZ-Pay aim to provide exceptional customer service and support. Don’t hesitate to reach out via phone, email, or chat if you need any assistance with your online bill payment.
Paying your utilities bill is quick and easy with the City Of Richmond online bill pay system. Just sign up for an account, securely store your payment information, schedule one-time or recurring payments, and receive due date reminders. With mobile and online access, you can pay your bill from anywhere at any time. Plus you’ll have peace of mind knowing your payment history is safely stored online. Take advantage of the convenience of online bill pay and say goodbye to paper bills and stamps!
Audit dives into Richmond utility billing practices
FAQ
What is promise pay rva?
What is the phone number for the city of Richmond water bill?
Does Richmond utilities offer online bill payment?
Yes No Richmond Utilities Online Bill Payment Log In Username Password Forgot Password Register Registering allows you to access your account information online. View and pay bill Manage notifications View usage history View billing history Sign up for auto payment Register Log In Username Password First Time User? Register Here Forgot Password
How do I pay my Richmond Gas Bill?
Convenient ways to pay your gas bill. Richmond Gas Works, a division of the City of Richmond Department of Public Utilities, tries to make it as convenient as possible to review and pay your bill. Your Richmond Gas Works account number is the same as your Richmond DPU account number.
How much does Richmond Gas Works pay per transaction?
Payments cannot exceed $500 per transaction. Charlotte, NC 28272-1210. Richmond Gas Works is a division of the City of Richmond Department of Public Utilities. To keep things easier for you, your Richmond Gas Works account number is the same as your Richmond DPU account number
What is my Richmond Gas Works account number?
Your Richmond Gas Works account number is the same as your Richmond DPU account number. So, you’ll receive just one monthly bill for all your utility services – including Richmond Gas Works. We offer several ways to make it as convenient as possible for you to pay your bill.
How does Richmond Gas Works work?
Richmond Gas Works, a division of the City of Richmond Department of Public Utilities, tries to make it as convenient as possible to review and pay your bill. Your Richmond Gas Works account number is the same as your Richmond DPU account number. So, you’ll receive just one monthly bill for all your utility services – including Richmond Gas Works.