Paying bills is a mundane yet necessary task. For residents of Richland WA paying city utility bills like water, sewer, garbage collection, and electricity can easily be done online. The City of Richland offers a convenient online payment system to pay your bill anytime, anywhere in just minutes.
Why Pay Online
Paying your City of Richland utility bill online has many benefits
-
It’s fast – Make instant payments and avoid mailing delays.
-
It’s easy – The online system is simple to use on any device.
-
It’s secure – Payment info is protected by encryption and security measures.
-
It’s convenient – Pay anywhere 24/7 with an internet connection.
-
Saves money – Avoid late fees by paying on time.
-
Payment history – View up to a year of payment records online.
-
Paperless billing – Opt out of mailed paper bills.
How to Pay Online
Follow these steps to pay your City of Richland utility bill online:
-
Go to https://ecare.ci.richland.wa.us/ or find the link on the city’s website.
-
Enter your 13-digit customer number and 9-digit account number from your bill.
-
Log in or register for an online account if first visit.
-
Select a payment amount and method.
-
Enter payment details including card number or e-check info.
-
Carefully review payment info to confirm it is correct.
-
Submit payment and receive a confirmation number.
Payments can be made directly from a bank account or by debit/credit card. The full or partial amount due can be paid in just a few clicks.
Payment Plan Option
For large unpaid balances, the City of Richland allows customers to set up monthly payment plans to pay over time interest-free. Contact customer service to arrange installments.
Recurring Payments
You can enroll in automatic payments to have your utility bill paid on its due date each month. This avoids late fees and ensures uninterrupted service.
Special Payment Instructions
Customers who are currently disconnected must call customer service after paying online to have service restored. Paying does not automatically initiate a reconnect.
Beware of Scams
Be alert for utility scams asking for personal information like social security numbers. Never provide sensitive data to unverified sources. The city will not call demanding such information.
Other Online Services
In addition to online bill pay, customers can use the city’s online portal to:
- View balance and payment history
- Sign up for paperless billing
- Start or stop service
- Update account and contact info
- And more!
Paying your City of Richland utility bill online is secure, fast and easy. Learn more at https://ecare.ci.richland.wa.us/ or contact customer service with any questions. Go paperless and make payments in minutes from home.
Richland Great Value – Bill Pay
How do I make a bill payment in West Richland WA?
If you would like to use the automated phone service for your bill payment, call 866-293-7771. Mail – Please allow at least fifteen days for your payment to be delivered to the City. Please mail your payment stub along with a check or money order to: West Richland, WA 99353.
What payment options does West Richland offer?
We are pleased to offer the following payment options for your convenience: West Richland SmartPay -Take the stress out of remembering to pay your utility bill every month and sign up for the City’s SmartPay program. By signing up, you can have your payment auto-deducted from your checking account on either the 10th or 25th of each month.
What is West Richland SmartPay?
West Richland SmartPay -Take the stress out of remembering to pay your utility bill every month and sign up for the City’s SmartPay program. By signing up, you can have your payment auto-deducted from your checking account on either the 10th or 25th of each month. This service is free of charge and makes paying your utility bill a breeze.
How do I pay my utility bill?
Telephone Payment – Please call utilities at 509-967-3431 option 4, during business hours. If you would like to use the automated phone service for your bill payment, call 866-293-7771. Mail – Please allow at least fifteen days for your payment to be delivered to the City. Please mail your payment stub along with a check or money order to:
What happens if I don’t contact Richland utility?
Failure to contact us may result in continued interruption of service (s). SCAM WARNING! The City of Richland is warning utility customers about a nationwide scam that tricks people into providing personal financial information in exchange for the false promise of getting their utility bills paid by the federal government.
How do I contact Richland energy services?
To start service, stop service, or for questions about your utility account, please visit the Customer Service webpage, call 509-942-1104, or reach out via email. Richland Energy Services (RES) is the City-operated public power utility that provides reliable, safe, not-for-profit electric service to City of Richland customers.