How to Pay Your City of Prescott Utility Bill Online

Paying your monthly utility bill to the City of Prescott is easy when you set up an online account. The City of Prescott offers online bill pay for water, sewer, trash, and recycling services. With online bill pay you can securely pay your bill from home while saving time and hassle.

In this guide, we’ll walk through the steps to register for online bill pay with the City of Prescott and discuss the benefits of paying your utility bill online.

Registering for Online Bill Pay

To get started with online payments for your City of Prescott utility bill, you first need to register for an account on the City of Prescott website. Here is the registration process:

1. Go to https://prescott-az.gov/utility-billing/pay-your-bill/

2. Click on “Register” under the online login portal.

3. Choose either to register with Google Apple Microsoft, Facebook or to sign up with your email address. Using Google/Facebook authentication is faster, but you can use any email address.

4. Enter your information and create a password An email verification code will be sent if registering with an email

5. Enter the code and you’ll be logged into your account portal.

6. Click on “Link to Account” and enter your 10-digit City of Prescott utility account number (found on your bill)

Once your account is linked, you’ll have access to view your account details and make online payments.

Benefits of Paying Online

Paying your City of Prescott utility bill online offers many benefits:

• Convenience – Pay instantly anytime from your computer or mobile device. Avoid mailing payments or visiting City Hall.

• Payment tracking – Your payment history is stored online so you can easily track paid bills.

• Paperless billing – Go green by opting out of mailed paper bills and accessing your statements online.

• Auto-pay – Set up recurring automatic payments from your bank account so your bill gets paid on time without any effort.

• Reward programs – Some banks offer rewards points for paying bills online.

• Avoid late fees – Online payments post instantly, so you can pay your bill up until the due date to avoid late fees.

• Secure – Online payments are processed on a PCI-compliant secure platform, protecting your financial data.

Paying online saves money on stamps and checks while giving you peace of mind knowing your bill is paid on time each month.

Steps for Making an Online Payment

When you want to pay your utility bill online, simply follow these steps after logging into your City of Prescott account:

1. Click on “Manage Bills” on the account overview page.

2. Select the account and bill period you want to pay.

3. Enter the payment amount (or pay full balance).

4. Choose a payment method – credit/debit card or bank account.

5. Enter your payment details and submit the payment.

6. The bill will update to reflect the payment and show a $0 balance if paid in full.

The online payment posts instantly to your account. You’ll receive an emailed receipt as a payment confirmation.

Payment Methods and Fees

The City of Prescott offers two ways to pay your utility bill online:

• Credit/debit card – Visa, MasterCard, American Express and Discover cards accepted.

• eCheck from bank account – A direct withdrawal from your checking or savings account.

Credit and debit card payments incur a service fee of $2.00-$3.95 per transaction, depending on your card issuer. There are no fees to pay by eCheck from your bank account.

Visa, MasterCard, and Discover charge 2.4% of the transaction amount. American Express charges 3.5% of the transaction amount.

Payments from a bank account avoid the credit card fees, so setting up eCheck withdrawal is recommended for the most savings.

Auto-Pay for Automatic Payments

The City of Prescott offers an “Auto-Pay” option to have your utility bill paid automatically each month from your bank account. This ensures you never miss a payment or incur late fees.

To enroll in Auto-Pay:

1. Download the Auto-Pay enrollment form from the City of Prescott website.

2. Complete the form with your utility account details and bank account information.

3. Mail or drop off the enrollment form at City Hall.

4. Payments will start being deducted from your bank account each month on the bill due date.

Monitor your bank statements periodically to ensure the Auto-Pay withdrawals are being made as expected. Contact the utility billing department with any issues.

Auto-Pay combined with paperless billing means you don’t have to think about your City of Prescott utility bill – it’s all handled automatically.

When to Pay Your Bill

City of Prescott utility bills are issued monthly and are typically due 21 days after the billing date. However, due dates vary by service area:

• Bills for City of Prescott residents are due on the 22nd of each month.

• Chino Valley bills are due on the 17th of each month.

• Prescott Valley bills are due on the 23rd of each month.

Check your monthly bill statement for the exact due date to avoid late fees and service interruption. Online payments post instantly, so you can pay your bill up until 11:59pm on the due date.

Late payments incur a penalty of $15 plus 1.5% monthly interest on unpaid balances. Make sure to pay your utility bill in full by the due date every month.

Getting Account Balance and Billing History

When logged into your online account, you have full access to view current account details and billing history for your City of Prescott utility service.

On the account overview page, you can see:

• Account balance
• Last bill amount
• Payment due date
• Service address

By clicking into the specific account, you can view a 12-month history of past bills to see your usage and payments. You can also print or download PDFs of old bills for your records.

Check your balance and billing history before making a payment to ensure you pay the correct amount owed. Discrepancies can be dealt with directly through your online account or by contacting customer support.

Avoiding Payment Errors

To avoid issues or errors when paying your City of Prescott utility bill online:

• Log into the correct utility account to pay the matching bill.

• Verify account balance and amount due before submitting payment.

• Double check payment details like bank account numbers.

• Make sure sufficient funds are in your account for eCheck payments.

• Check for email confirmations after paying and contact City if discrepancies.

• When in doubt, contact billing support for account clarification before attempting payment.

• If errors occur, contact support right away before late fees or service interruptions.

Carefully reviewing account details and payment info helps avoid incorrect amounts or bounced payments. But the utility billing team is available to help fix any issues.

Getting Help with Your City of Prescott Utility Account

For help with your utility account registration, online bill pay, or any billing questions, contact the City of Prescott:

Phone: 928-777-1155

Email: [email protected]

Mail: Utility Billing, 201 S Cortez St, Prescott, AZ 86303

The utility billing department can answer questions about account registration, reset passwords, payment issues, and any other utility service needs. Contact them promptly if any problems occur with online payments.

Paying your utility bill online with the City of Prescott is the fastest and most convenient way to pay each month. Register for an online account to access your bills 24/7 and make instant payments by credit/debit card or eCheck. Consider enrolling in Auto-Pay to have bills paid automatically. Carefully enter your payment details and check account history to avoid any errors. Online bill pay saves time and gives you peace of mind that bills are paid accurately and on time. Contact utility billing support if any help is needed with online account registration or bill payment.