Paying your utility bill to the City of Post Falls just got easier with new online payment options. As a Post Falls resident, you can now conveniently pay your water, sewer, garbage, and other city utility bills completely online without having to mail payments or visit City Hall.
In this guide, I’ll walk you through the different ways you can pay your Post Falls utility bill online, including through the city’s payment portal, by phone, and more. Whether you want to make a one-time payment or set up recurring automatic payments, read on to learn how simple and fast paying your Post Falls utilities bill online can be.
New Online Payment Portal
The easiest way to pay your Post Falls utility bill online is through the city’s new online payment portal located at https://postfalls.billingdoc.net/login.
This secure portal allows you to:
- View your account balance and billing history
- Make one-time payments by credit/debit card or eCheck
- Set up automatic recurring payments
- Update your payment method
- Access payment receipts and invoices
To start using the online payment portal, you’ll first need to create an account. Have your most recent utility bill handy to reference your new 8-digit city utility account number, then provide your email address and create a password.
Once your account is created, you can log in anytime to manage payments. You’ll be able to securely store your payment information to quickly process future payments.
Pay by Phone
In addition to the online portal, the City of Post Falls has set up a toll-free pay-by-phone number that you can call anytime to make quick utility bill payments over the phone.
To use the new interactive voice response (IVR) system dial 844-434-1389. You’ll need to have your latest utility bill in front of you to reference your account number.
Then, follow the voice prompts to enter your utility account number and credit/debit card information (Visa, Mastercard, Discover, and American Express are accepted) The payment will be processed immediately and show up on your account typically within 1-2 business days
The main benefit of paying by phone is being able to make a payment anytime without having to log into your online account. However you’ll need to re-enter your credit card information each time unlike with the online portal where it’s securely stored.
In-Person Payments
You can still make in-person utility payments at Post Falls City Hall if you prefer. There are two utility drop boxes located inside and outside city hall where you can drop off check or money order payments after hours.
During open hours, you can also make in-person credit/debit card payments at the utility billing office on the 1st floor of city hall. They’re open 8am to 5pm, Monday through Friday.
The mailing address to send utility payments is:
City of Post Falls
PO Box 789
Post Falls, ID 83877
Just keep in mind that mailed payments can take longer to process than online payments. I’d recommend paying online or utilizing the drop boxes whenever possible to avoid late fees.
Important Payment Tips
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Payments made online or by phone are typically credited to your account within 1-2 business days, however mailed payments can take longer.
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If paying a delinquent bill close to your service shutoff date, call utility billing at 208-777-4504 after paying to notify them and avoid disruption.
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Online and phone payments are processed through third-party providers, which charge credit card processing fees that are passed onto the payer. No fees for check or money order.
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You can view your balance and account history anytime through the online payment portal once registered.
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Setting up automatic recurring payments through the portal is the best way to avoid forgetting and getting hit with late fees.
Manage Your Post Falls Utilities Account
In addition to just making payments, the City of Post Falls online portal also allows you to:
- View billing history and usage
- Update account information
- Set up paperless billing
- Request service turn on/off
- Submit meter readings
- Sign up for email/text notifications
After creating a free account, you’ll be able to manage all aspects of your Post Falls utilities account online without having to call or visit city hall.
For example, if you’re moving, you can submit a service turn off request through the portal and avoid having to pay for utilities at your old address once you move out. Pretty convenient!
Avoid Extra Garbage Fees
When paying your Post Falls utility bill, you’re not just paying for water/sewer services. Your bill also covers garbage and recycling pickup fees.
To avoid extra garbage pickup fees, be sure to:
- Place bins curbside by 6am on pickup days
- Leave space between bins
- Close lids tightly
- Hold excess garbage until next pickup
You can also opt for a second garbage bin for a small monthly fee if you consistently have overflow. And don’t forget to utilize Post Falls’ biannual Clean Up Days in spring and fall for free extra pickups.
Post Falls Utility Billing Contact
If you have any questions or issues regarding your Post Falls utility account or billing, reach out to the utility billing office:
Address:
1st Floor City Hall
408 N Spokane St
Post Falls, ID 83854
Phone:
208-777-4504
Email:
[email protected]
The utility billing team can help troubleshoot any payment issues, update your account information, set up new service, explain charges, and more. They’re available 8am-5pm, Monday through Friday.
No more writing and mailing checks or driving downtown to pay in person required! Just log into the online payment portal or call 844-434-1389 whenever your bill is due to take care of it in minutes from the convenience of home.
Auto-Pay and Recurring Payment Methods:
- ACH – NO FEE. Set up by providing a routing number and account number of a checking account. Funds automatically pulled from checking account and applied as a utility payment on statement due date (Auto-Pay) or selected payment date (Recurring Payments). No maximum payment/transaction.
- Credit Card – Includes card processing FEE. $2500 maximum payment/transaction.
- Debit Card – Includes card processing FEE. $2500 maximum payment/transaction.
This option will allow you to pay your bill with a credit or debit card. Youll also be able to check your account balance, bill due date, and the amount of your most recent payment. Includes card processing FEE. Please have account number on hand to make the first phone payment. If desired, customers may save their information so the next time they call the system will recognize the phone number and automatically pull up the account and payment information. The customer may then simply choose to make a payment.
There are multiple locations to visit to pay utility bills.
City Hall – 308 Constitution Way, Idaho Falls 83402
- Treasury Department Front Desk – Open 8:00am-5:00pm, Monday through Friday (excluding holidays). Make payments with credit or debit card, cash, or check.
- Drop Box – Located in west parking lot of City Hall. Open 24 hours. Make payments with CHECK ONLY. Must include stub from utility bill received in the mail.
Make payments with credit or debit card, cash, or check. Please have account number on hand to make a payment.
Make payment by CHECK ONLY. Please include bill stub received in the mail before mailing in payment. Address envelope to:
City of Idaho Falls Treasury Department
Idaho Falls, ID 83405
Contact your bank to see about setting up bill payments through their system.
City of Post Falls, Idaho
FAQ
What is the phone number for Idaho Falls utilities bill payment?
What is the history of Post Falls Idaho?
When will my payment be credited to the city of Post Falls?
All payments will be processed the next business day on the City of Post Falls Payment Portal. Welcome to the City of Post Falls Payment Portal. Create An Account One-Time Payment Sync Old Pay Site Account Email Password Remember me
How do I pay my utility bill in Post Falls?
You must have the following information handy when you make the call: For your convenience the City of Post Falls offers online payment options. Check out the Online Services link below. For payments after hours, City Hall has two utility drop boxes, a drive through drop box and a drop box mail slot at the entrance of City Hall.
Where is the location of Post Falls City Hall?
Post Falls City Hall is located at North Spokane Street, Post Falls ID. You can view a map and get driving directions to Post Falls City Hall from your location. Additionally, find marriage records, vital records, and voter records related to Post Falls City Hall.
What is Post Falls sanitation’s pick-up day?
Post Falls Sanitation is offering an extra pick-up day this fall for all city residents! This is a great opportunity to clear out your unwanted items. Items must be placed at the street by 6:00 AM. All items must be bagged, bundled, or placed in a garbage cart. Items should not exceed 4 ft. in length or 4 ft. in width.