The City of Piqua offers convenient online and in-person payment options for customers to pay their utility bills. This comprehensive guide will outline the simple steps to pay your City of Piqua electric, water, sewer, and refuse bill through their user-friendly online portal or by phone, mail, or in-person.
Online Bill Pay Through SmartHub
The fastest and most convenient way to pay your City of Piqua utility bill is through their SmartHub online portal:
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Go to piquaoh.smarthub.coop or access SmartHub through the City’s website.
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Click “New User” to set up your online account using your new utility account number
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Accept the Terms & Conditions.
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Verify your account information
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Start making payments right away or set up autopay,
SmartHub allows you to easily pay bills, view usage history, set notifications, and more. Payments post instantly so your account stays current.
Payment Options Through SmartHub
When paying your utility bill through SmartHub, you can use:
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Debit card or credit card
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Electronic check from your checking account
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AutoPay – Set up recurring payments from your bank account
There are no fees for electronic checking payments. Credit/debit cards and AutoPay (ACH) are also accepted online for convenience.
Pay by Phone
The City of Piqua offers a toll-free automated phone payment system:
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Call 1-855-396-4222
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Enter your new utility account number
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Follow prompts to make payment via debit/credit card
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Receive a confirmation number at the end
The automated phone payment system is available 24/7 for your convenience. Phone payments do incur credit/debit card processing fees.
Pay by Mail
To pay your City of Piqua utility bill by mail:
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Write your new account number on your check or money order
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Make payable to City of Piqua
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Send to:
City of Piqua
Utility Business Office
201 W Water St
Piqua, OH 45356
Remember to allow 7-10 business days for mailed payments to avoid late fees.
Pay In-Person
You can pay your City of Piqua utility bill in-person at:
Utility Business Office
201 W Water Street
Piqua, OH 45356
Payments are accepted 8am-4pm Monday-Friday. You can pay by cash, check, or money order inside the Utility Business Office lobby or use the convenient drive-up payment drop box.
Understand Your Utility Bill
When reviewing your City of Piqua utility bill each month, key details include:
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Account number – Your new number to use for payments
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Previous balance – Any past due balance
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Current charges – Itemized electric, water, sewer, refuse, etc.
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Payment due date – Pay by this date to avoid late fees
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Total amount due – Full payment owed for current month
Notify the Utility Business Office if you see any incorrect charges or have account questions. Understanding your bill ensures on-time, accurate payment.
Avoid Late Fees
To avoid penalties from the City of Piqua, be sure to:
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Pay your utility bill by the due date printed on your statement
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Pay the total amount due, including any past due balance
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Contact the Utility Office if you anticipate difficulty paying on time
Late payments typically incur a 10% penalty. If your account becomes significantly past due, your utilities could be disconnected. Pay on time and in full each month to stay current.
Payment Assistance Programs
If you are struggling financially, the City of Piqua offers some utility payment assistance:
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Payment arrangements – Extended due dates
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Utility hardship extensions – One-time payment delay
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Low Income Home Energy Assistance Program (LIHEAP) – Federal grant funding
Contact the Utility Business Office to learn more about qualification criteria for these programs. They can help customers navigate available payment assistance options.
Closing Thoughts
Water and Sewer Emergency Number
The Piqua Municipal Water System is a division of the Utility Department. The Water Division is responsible for:
- Obtaining and protecting an adequate supply of raw water
- The operation and maintenance of a 7.0 million gallon per day surface water treatment plant
- The operation and maintenance of over 110 miles of water main
- 2 booster pump stations and 3 elevated water storage tanks to supply water
- Meeting federal and state water quality standards for the residential, commercial, and industrial customers of the City of Piqua
The Backflow and Cross-Connection Control Program for the City of Piqua is overseen by the Piqua Municipal Water System. The regulations governing the Backflow and Cross-Connection Control Program can be found in the City of Piqua Code of Ordinances in section 53.47 and the Ohio Administrative Code in sections 3745-95-01 through 3745-95-08.
The Backflow and Cross-Connection Control Program oversees the installation and testing of backflow devices on water service lines to isolate the potable water system from contaminates that could backflow into the potable water system. The types of facilities that are required to have backflow devices are Hospitals, Laboratories, Sewage Treatment Plants, Chemical Plants, Irrigation Systems, and other facilities that (in the judgment of the Plumbing Inspector or the Water System Superintendent) have the potential to have a cross-connection between the public water system and a potentially hazardous substance.
Backflow Prevention Devices are required to be inspected and tested by a person certified by the Ohio Department of Health when they are installed and every 12 months thereafter.
The Piqua Municipal Wastewater System is a division of the Utilities Department. The Wastewater Division is responsible for:
- Sanitary Waste Collection
- Stormwater Collection
Piqua City Manager Explains Recent Utility Bill%
What is the city of Piqua utility business office responsible for?
The City of Piqua Utility Business Office is responsible for: On December 5, 2022, the Piqua Utility Business Office launched a new web and mobile SmartHub app. Piqua Utility Customers will be able to create a login with the new SmartHub web and mobile app. Here is what you need to know:
How much does city of Piqua utilities pay per month?
City of Piqua Utilities’ customers pay, on average, a monthly bundled bill of $87.50. Power facilities owned by or associated with City of Piqua Utilities produce 100.00% of their electricity from nonrenewable fuels.
What services does the city of Piqua provide?
The City of Piqua provides electric, water, wastewater, stormwater and refuse pick-up which includes recycling service. Charges for the services listed are billed to our customers monthly.
How do I pay my utility bill?
Forms of accepted payments: Mastercard, Visa, Discover, Checking Account, or Savings Account. Credit Card payments are limited to $500.00 per transaction. We encourage our customers to drop their payment in our convenient payment box on the west side of the building between the Utility Billing Office and the Fire Department.