Living in the city of Pella, Iowa brings access to essential public utilities like electricity, water, sewer, and garbage services. As a resident, you receive monthly bills for these services that must be paid to the city by the 20th of each month The City of Pella offers diverse, convenient payment options to simplify the process Read on to learn about the available methods for paying your Pella utility bill.
Overview of City of Pella Utility Billing
The City of Pella bills residents monthly for usage of the following utility services:
- Electric
- Water
- Sewer
- Garbage and recycling collection
Utility rates are set by the city council and vary by service Bills are distributed on the last business day of each month and due by the 20th of the following month.
If opening a new utility service, you must complete the new account setup process before the billing and payment options outlined below will apply. This involves submitting a utility service application and paying a deposit.
Payment Options for City of Pella Utility Bills
The City of Pella offers numerous payment channels to provide flexibility and convenience for residents
In Person
Pay by cash, check, debit or credit card at Pella City Hall (825 Broadway Street) during business hours, Monday-Friday from 7:30am-4:30pm.
By Mail
Mail a check or money order payable to City of Pella (PO Box 88, Pella, IA 50219). Allow 7-10 days for delivery.
Drop Boxes
Place your payment in one of three secure drop boxes located at:
- Pella City Hall (825 Broadway Street)
- Hy-Vee Grocery Store (118 SE 9th Street)
- Library alley (603 Main Street)
Bank Auto-Pay (ACH)
Automatically pay your bill through a recurring bank account withdrawal on the due date each month. An authorization form must be submitted to enroll.
Online Payments
Make secure online payments by credit/debit card or e-check via the city’s Paymentus system. Access it directly or via the City of Pella website.
Phone Payments
Call 844-546-8162 to pay your Pella utility bill over the phone using Paymentus.
Budget Billing
Enroll to pay a fixed amount each month based on your average annual usage. Your account will be evaluated annually and the amount adjusted if needed.
Payment Tips and Reminders
Keep these tips in mind to pay your Pella utility bill smoothly:
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Allow 5-7 days for mail and drop box payments to process. Online and phone payments are immediate.
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Online/phone payments incur service fees while other options are free.
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Save time and stamps with automated payments through your bank or the online system.
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Review your balance online before setting up a new payment to avoid insufficient funds issues.
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Contact the utility billing department with any account or payment questions at 641-628-4173.
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Update your mailing address and contact information if you move to avoid delays.
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Refer to the city website for current utility rates and billing FAQs.
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Low income assistance programs are available if you are struggling to pay.
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Late payments incur a penalty – make your payment by the 20th of each month to avoid this.
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Keep your payment receipt or confirmation number for records.
What Payment Method is Right for You?
With so many options, choosing the right Pella utility bill payment method depends on your needs:
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Online payments – Best for convenience and controlling the processing date. Avoid mail delays and service fees.
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Auto-pay – Ideal if you want payments made automatically each month. Just set it up and forget it.
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In person – Preferred if you like handling payments face-to-face or need same day processing.
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Drop box – Great if you want proof of payment and avoid online fees.
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Mail – Useful when you can’t pay in person or online and don’t mind delayed processing.
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Phone payments – Helpful for those without computer access or who are on the road.
Pay Your Pella Utility Bill Stress-Free
Having reliable electric, water, sewer, and garbage service makes life comfortable and convenient. Paying for these city-provided utilities is a necessary expense required to keep them running smoothly. The City of Pella offers flexible payment options to simplify the process for residents. Choose the method that best fits your needs and preferences, then set a reminder on your calendar to pay by the 20th each month. With these tips, paying your Pella utility bill will be quick, easy, and painless every month.
Need help with paying utility bills?
More information is in Iowa Home Energy Assistance Program.
Pella Kerstmarkt Live 2024
Where can I pay my utility bill in Pella IA?
Cash, check, debit and credit card payments are accepted at City Hall (825 Broadway Street) between the hours of 7:30 a.m. and 4:30 p.m. Monday through Friday. City Hall, PO Box 88, Pella, IA 50219 Three payment drop boxes are conveniently located at: Pay your utility bill automatically using CityMatic.
When do I pay my energy bills in Pella?
Bills are distributed on the last business day of the month and payments are due on the 20th of the following month. If you are new to the City of Pella, learn how to set-up a new utility account. If you are having difficulty paying your energy bills, additional information regarding available home energy assistance programs is linked below:
Who can I contact if my new home is in Pella?
If your new home is within Pella city limits, you can contact the City of Pella for electricity, water, sewer, and recycling services. For rural Pella, new residents living outside city limits can contact Pella Cooperative Electric Association for electricity and Midwest Sanitation for garbage and recycling services.
Does Pella have insurance?
The City of Pella has owned its electric, water and sanitary utilities since it was organized as a municipality in April 1868. Check out the PACE Alliance Member Directory for a listing of Pella’s insurance providers. The City of Pella offers these necessary services.
What does the city of Pella finance department do?
The City of Pella’s finance department staff members are responsible for the administration and coordination of all financial services internal to the city. This includes the preparation of the city’s budget, which follows the Iowa Code 384.16. The city’s fiscal year begins on July 1 and ends on June 30.
Where can I pay my utility bill?
City Hall, PO Box 88, Pella, IA 50219 Three payment drop boxes are conveniently located at: Pay your utility bill automatically using CityMatic. Through this direct payment plan, your financial institution will deduct the billing amount from your account on the due date. To enroll, return this completed authorization form (PDF) to City Hall.