The City of Pasco provides water, sewer, stormwater, and garbage services to residents and businesses. As a customer, you are responsible for paying your Pasco utility bill by the due date each month to avoid penalties. The City offers various payment options to easily take care of your bill.
Benefits of Paying on Time
When you pay your Pasco utility bill on time every month, you:
- Avoid late fees and interest charges
- Maintain uninterrupted service
- Support maintenance and improvements of the water and sewer systems
- Establish a good payment history and credit standing
Paying on time is a responsibility that comes with being a City of Pasco utility customer Late or missed payments can result in additional fines, service disconnection, and credit impacts.
Payment Options Overview
The City of Pasco offers several ways to pay your monthly utility bill for convenience
- Online
- By phone
- Mail-in check
- In-person at City Hall
- Payment drop box
- Third-party retail kiosks
Read on for more details on utilizing each payment method.
Pay Online
The fastest and most convenient way to pay is through the City of Pasco online payment portal. You’ll need your account number and current balance handy.
To pay online
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Go to the payment portal website or access it through the City’s website.
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Click on “Pay Now” and enter your Pasco utility account number.
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Select water services and enter your payment amount.
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Enter credit/debit card or e-check info and complete the payment transaction.
Online payments are immediately processed using secure encryption. You’ll have a payment confirmation emailed to you. Standard credit/debit card transaction fees apply.
Pay by Phone
You can pay your Pasco utility bill over the phone by calling the toll-free automated payment line at 844-235-9991.
Have your account number, balance due, and credit/debit card ready when you call. Follow the voice prompts to make your payment which gets processed right away.
Mail-In Payment
To pay by physical check or money order, simply mail your payment to:
City of Pasco – Utility Billing
PO Box 491
Pasco, WA 99301
Be sure to include your payment stub or write your account number on the check. Allow 7-10 days for standard mail delivery and processing.
Pay In-Person
Head to Pasco City Hall at 525 N 3rd Ave to pay your utility bill in-person at the 1st floor customer service windows. They accept cash, check, or debit/credit cards.
In-person payment allows you to get same-day receipt and talk through any account issues with staff. City Hall is open 8am-5pm Monday through Friday excluding holidays.
Drop Box Payment
For after-hours convenience, you can drop off check/money order payments in one of the secure City of Pasco drop boxes located at:
- City Hall – 525 N 3rd Ave
- HAPO Center/TRAC – 6600 Burden Blvd
Simply enclose your payment stub or note your account number. Payments left in the drop boxes by 5pm will be processed the next business day.
Third-Party Kiosks
The City of Pasco has partnered with Paymentus to offer self-serve kiosks for paying bills. Kiosk locations include:
- City Hall
- HAPO Center/TRAC
- Franklin PUD Office
The kiosks accept credit/debit, cash, or checks. You can pay City of Pasco utility bills along with PUD and Basin Disposal bills all in one place.
Account Management
In addition to making payments, you can use the City’s online portal or mobile app to:
- View payment history
- Access billing statements
- Monitor water usage
- Set up autopay or paperless billing
- Submit meter readings
- Request service changes
- Receive payment receipts
Keeping your contact information like phone number and address updated with the City is also important for proper utility account management and communication.
Summary
Paying your monthly City of Pasco utility bill is fast and hassle-free through the available online, phone, mail, or in-person options. Setting payment reminders and utilizing autopay can help avoid any late fees. Carefully review each statement and usage details. Keeping your account current is a responsibility that comes with being a Pasco utility customer. Reach out to the billing department with any account questions.
City of Pasco warning residents about utility bill scam calls
How do I pay a utility bill in Pasco?
There are no fees for this service. Utility Billing Portal. Pay by phone with no fees by calling toll free (844)235-9991, or call (509) 545-3488 and select option #3. Payments made after 5 p.m. will be posted to your account the next business day. For Pasco Municipal Court payments and fines, visit Pasco Tickets.
How do I make a payment in Pasco?
Telephone: Call toll-free at 844-235-9991. Payments made after 5 p.m. will be posted to your account the next business day. Payment drop boxes: There are two payment drop box locations in Pasco. Please do NOT enclose cash payments. Please note the City cannot assume responsibility for cash payments left in drop boxes.
Does Pasco County charge a service fee?
There is a small service fee (2.75%) paid directly to Invoice Cloud. Pasco County does not collect a service fee. Utility Account Access Login or register for online billing access Same day payment processing, view my bill, disconnect or pause service. Online Quick Pay option is for customers who do not need account details.
How do I contact city of Pasco (WA)?
You can contact them directly by phone at 509-545-3488. I forgot my account balance. Where can I find my bill? View your bill online at City of Pasco (WA) . What types of City of Pasco (WA) payments does doxo process?
What happens if a payment is returned to the city of Pasco?
As per the Pasco Municipal Code, any payment returned to the City of Pasco by a bank because of insufficient funds in the account of the payer or because the account of the payer is closed will be charged a returned item fee and subject to disconnect until the returned item and all fees are paid.
Where can I find a payment Dropbox in Pasco?
The locations are: HAPO Center (TRAC), 6600 Burden Boulevard. There are several payment drop boxes located on the drive-up island in front of the entrance. Pasco City Hall, 525 N. 3rd Avenue. The dropbox slot is located outside the Third Avenue entrance at City Hall to the north of the main glass doors.