A Guide to Paying Your Water Bill to the City of Pasadena

Living in Pasadena, I know paying the city water bill is just part of life. But the process doesn’t have to be painful! The City of Pasadena offers flexible payment options to make it easy for residents and businesses to pay their water bills on time every month. In this guide, I’ll walk through everything you need to know about paying your Pasadena water utility bill.

Overview of Pasadena Water Billing

The City of Pasadena provides water and sewer utility services to around 36,000 customers. Water billing and payment collection is handled by the Water Billing Office within the city’s Public Works Department.

Water bills are issued monthly and are typically due around the 25th of each month. Bills include charges for water usage, sewer service fees, and garbage collection if applicable. Late payments will incur a 10% penalty fee.

The city offers various ways to pay your Pasadena water bill, including by phone, online, in person, or by mail. I’ll outline the different options below.

Benefits of Paying Your Water Bill on Time

Before we get into the payment specifics let me emphasize the importance of paying your Pasadena water bill by the due date

• Avoid late payment penalties of 10%

• Prevent water service interruption from non-payment

• Maintain a positive account history and credit

• Reduce risk of lien placement for overdue balances

• Keep water flowing for sanitation and daily needs!

So be sure to note your monthly due date and pay on time via one of the methods I’ll discuss next.

How to Pay Your Water Bill to the City of Pasadena

Pay Online

The easiest way to pay your Pasadena water bill is online through the city’s website:

• Visit www.pasadenatx.gov

• Click on “Pay Water Bill”

• Login or create an account

• Select your water account and enter payment info

• Payment processed instantly!

Online payments can be made with Visa, Mastercard, Discover, American Express, or electronic check.

Pay by Phone

You can also pay your water bill conveniently over the phone:

• Call 713-475-5566

• Provide water account number

• Authorize payment via automated system

• Receive confirmation number

Phone payments can be made with a debit/credit card or electronic check.

Pay by Mail

If you prefer, you can mail in a payment to:

City of Pasadena Water Billing
PO Box 1337
Pasadena, TX 77501-1337

Be sure to allow 3-5 business days for delivery to avoid late fees. Include payment stub or write account number on check.

Pay in Person

For in-person payments, visit the Water Billing office at:

1202 Southmore
Pasadena, TX 77501

Office hours are Monday-Friday 7:30am-5pm, except Fridays close at 1pm.

You can pay with cash, check, money order, or credit/debit card.

Sign Up for Auto-Pay

For maximum convenience, enroll in auto-pay directly through your bank or with the city’s online bill pay system. Your water bill will be paid automatically each month on the due date from your chosen account.

Avoid Late Fees and Disconnection

To recap, paying your Pasadena water bill after the due date results in a 10% late fee on the overdue balance.

If your account remains unpaid after subsequent notices, the city can disconnect water service. A $30 fee will be charged for reconnection once the overdue balance is paid.

Avoid these penalties and risks by paying on time every month! Reach out to the Water Billing Office at 713-475-5566 if you need payment assistance.

Additional Tips for Paying Your Pasadena Water Bill

• Check your bill monthly for accuracy and contact the city immediately regarding any discrepancies.

• Update your contact information so you receive water bill notices.

• Inform Water Billing if ownership of your property changes.

• Request to receive billing statements electronically to save paper.

• Ask about eligibility for senior or low-income payment assistance programs.

• Consider water conservation to help reduce usage and lower bills.

• Contact the city with any special payment requests if facing financial hardship.

Convenient Online Account Management

Beyond just payment, the city’s online customer portal allows you to:

• View current and past water bill statements

• Monitor daily water usage

• Set up recurring auto-payments

• Go paperless with e-billing

• Update account and contact information

• Set up bill reminders

So be sure to create an account and take advantage of these handy features!

Paying Your Water Bill Helps Our Community

As Pasadena residents, paying our water bills ensures the continued operation and maintenance of the city’s water system that supplies this precious resource to our homes and businesses.

By paying on time and keeping our accounts in good standing, we support the hardworking city employees that operate the water plants and distribution networks. Our payments fund system improvements that provide reliable service delivery now and in the future.