Paying Your Utility Bill with the City of Palm Coast

Paying your utility bill on time and in full is an important responsibility as a resident of Palm Coast, Florida. The City of Palm Coast provides utility services like water, sewer, trash, recycling and stormwater management to around 90,000 residents across 75 miles. Knowing how and when to pay your Palm Coast utility bill can help avoid any service interruptions or late fees. In this comprehensive guide, we’ll walk through everything you need to know about paying your City of Palm Coast utility bill.

How Often Are Utility Bills Sent Out in Palm Coast?

The City of Palm Coast utility bills for water, sewer, garbage, recycling and stormwater are sent out on a monthly basis. Your bill will include charges for that month’s services, any past due balances, and other applicable fees.

Bills are mailed or emailed on the 1st business day of each month. You should receive your utility bill between the 1st and 5th of the month It’s important to review your bill as soon as you receive it in case there are any issues that need to be addressed before the due date.

When Is the Due Date for Paying Palm Coast Utility Bills?

Utility bills from the City of Palm Coast are due on the 22nd of each month. For example, if you receive your February bill on February 1st, payment will be due on February 22nd.

If the 22nd falls on a weekend or holiday, then the due date gets pushed to the next business day. So if the 22nd is a Saturday, payment won’t be due until that Monday.

Mark your calendars with each month’s due date so you remember to pay on time Payments received after the due date will incur a late fee,

How Much Are Late Fees for Overdue Utility Bills?

The City of Palm Coast charges late fees on overdue utility bill payments. Here’s how the late fee structure works:

• 10% penalty fee if payment is 1-30 days late
• Additional $5 late fee if payment is 31-60 days late
• Water service disconnected if bill is 60+ days late

To avoid late fees, make sure to pay your utility bill on or before the due date each month. Set up alerts or put due dates in your calendar so your payment isn’t forgotten or overlooked.

What Are the Payment Options for Palm Coast Utility Bills?

The City of Palm Coast offers several convenient ways to pay your monthly utility bill:

• Online – Payments can be made on the City’s website using credit/debit card or e-check.
• Phone – Call the Utility Billing office at (386) 986-2360 to pay over the phone.
• Mail – Detach payment stub from bill and mail with check to City of Palm Coast Utility Billing.
• In person – Bring payment to the Utility Billing office at City Hall.
• Drop box – Place check or money order in drop box at City Hall.
• Auto pay – Set up recurring monthly payments from checking account.

The online and phone payment options allow you to pay by credit/debit card or e-check. Visa, MasterCard, American Express and Discover cards are accepted.

Paying online through the City of Palm Coast website is the quickest and most convenient way for most customers. You just need your account number and billing zip code to log in and pay.

Can I Pay My Utility Bill at Other Collection Points?

In addition to the main utility billing office at City Hall, there are two other authorized collection points where Palm Coast utility payments can be made:

• Palm Coast City Walk-In Center at Town Center
• Palm Coast Walgreens on State Road 100

Both locations accept cash, checks, credit/debit cards and money orders for utility payments. This gives residents additional options if paying at City Hall is not convenient.

What Information Do I Need to Pay My Utility Bill?

To pay your Palm Coast utility bill, you’ll need to provide your 10-digit customer account number and the 5-digit billing zip code.

Both pieces of information can be found printed on your monthly utility bill. Entering the correct account number ensures your payment gets applied accurately.

If paying online, you’ll log in using your account number and billing zip code. For other payment channels, just reference these details so your payment is allocated properly.

Can I Pay My Utility Bill Early?

Yes, the City of Palm Coast allows customers to pay their utility bill early if desired. While payment isn’t due until the 22nd, you can pay online, by phone, mail or in person as soon as you receive your bill.

Paying early is recommended if you’ll be out of town when your bill is due or simply want to get it taken care of ahead of time. Just be sure to reference your current monthly bill so you’re paying the correct amount.

What If I’m Having Trouble Paying My Utility Bill?

If you’re ever unable to pay your full utility bill by the due date, contact the City of Palm Coast Utility Billing office as soon as possible.

They can discuss payment plan options to pay your past due balance over time while keeping your water service active. You may also qualify for utility billing assistance programs if you’re facing financial hardship.

Don’t ignore past due bills, as your water service will eventually be disconnected if your account remains delinquent. Communicate with the billing office early about any payment difficulties so they can help.

Can I Dispute My Palm Coast Utility Bill?

If you believe your utility bill contains an error or incorrect charge, you have the right to dispute the bill with the City of Palm Coast Utility Billing department.

First, call Utility Billing at (386) 986-2360 to explain why you think the bill is inaccurate. In some cases, the issue can be resolved over the phone.

If you still wish to dispute your bill, you’ll need to file an adjustment request form within 15 days of receiving your bill. The dispute will be investigated and you’ll be notified of the outcome. You are still required to pay the undisputed portion of the bill by the due date.

Key Takeaways on Paying Your Palm Coast Utility Bill

• Bills are sent monthly and due on the 22nd of each month
• Multiple payment options available, with online being the easiest
• Late fees apply to overdue payments so pay on time
• Have your 10-digit account and 5-digit zip code to reference
• Contact Utility Billing if you need help paying your bill

Paying your City of Palm Coast utility bill fully and on time prevents disruption to your essential services. Now that you know what to expect with your monthly utility charges, you can pay your Palm Coast bill promptly and without hassle. Reach out to the billing department if any questions come up.