How to Pay Your Utility Bill with the City of Olympia

Paying your utility bill to the City of Olympia is an important task that over 50,000 residents and businesses must complete each month. The city provides water sewer, surface water and stormwater services to the community. Thankfully, Olympia offers a variety of options for paying your utility bill so you can choose the method that works best for you.

Ways to Pay Your Olympia Utility Bill

There are several ways Olympia utility customers can pay their bill each month:

  • Online Payment – The easiest way for most people to pay is through the online payment system You can pay by e-check from your bank account without any fees Credit and debit payments cost $2,95 per transaction,

  • Phone Payment – Call 360-753-8340 to pay by credit/debit card or e-check over the phone. The $2.95 fee applies to credit/debit card payments

  • Mail-In Payment – You can mail your payment to P.O. Box 7966, Olympia, WA 98507. Include the payment stub from your bill. Allow 7 business days for mail delivery.

  • In-Person Payment – Take your payment to the drop box at City Hall or the payment window during open hours. Cash, check, money order, and cashier’s checks are accepted.

  • Auto-Pay – Set up automatic monthly payments from your bank account or credit/debit card. Download the mail-in form or enroll online.

  • After Hours Emergency Payment – If your water is shut off, you can have it restored after hours for a $110 fee by calling 360-753-8340 before 4:30 p.m. that day.

No matter how you decide to pay, be sure to pay the total due by the due date on your bill to avoid penalties and disruption of service. Online payment and auto-pay offer the most convenience and security that your bill is paid on time each month.

When to Pay Your Bill

Utility bills in Olympia are sent out at the beginning of each month and are due by the 25th. However, if the 25th falls on a weekend or holiday, the due date moves to the next business day.

Payments must be received by the due date to avoid a 10% late fee on the outstanding balance. Accounts 30 days past due are subject to water service shut off until the full balance is paid.

To give enough time for mailing, the City recommends sending your payment at least 7 business days before the due date printed on your bill. Payments sent on the due date often arrive late and incur penalties. Online payments and auto-pay can be setup to withdraw on the due date to ensure on-time payment.

Getting Set Up for Online Bill Pay

Signing up for online bill pay only takes a few minutes but provides ongoing convenience and security in paying your Olympia utility bill. Just follow these steps:

  1. Have your utility account number ready – find it printed on your monthly bill.

  2. Go to https://www.olympiawa.gov/services/utility_billing/index.php

  3. Click on “Login to your online account” below the main photo.

  4. On the next screen, click “Pay bill online” to be redirected to the payment portal.

  5. Click “Register” and fill in your account number, email, password, and contact information.

  6. Confirm your email address by clicking the verification link sent to your inbox.

Once registered, you can login anytime to view your balance and payment history or make quick online payments. You’ll receive paperless billing and payment confirmations right to your email.

Auto-Pay for Hands-Free Utility Payments

Auto-pay through the City of Olympia allows your utility bill payment to be automatically deducted each month so you never have to think about it. Avoid late fees and free up your time by setting up auto-pay in a few quick steps:

  • By Mail – Download the mail-in auto-pay form and return it with a voided check. Deductions will begin the following month.

  • Online – Log into your account and click “Auto-pay” to enter your bank or credit card information.

With auto-pay, the total due will be deducted from your payment method on the due date each month. You’ll still receive a paper or paperless bill for your records. You can cancel or change your auto-pay option anytime through your online account.

Understanding Your Olympia Utility Bill

When you receive your monthly bill from the City of Olympia, you’ll notice it includes charges for multiple utility services:

  • Water – Covers water pumping, treatment, reservoirs, mains, hydrants, and meter reading. Based on the units of water used.

  • Sewer – For operating wastewater treatment facilities and sewer mains. Based on winter average water use.

  • Surface Water – Manages stormwater drainage and local waterways. Based on a flat fee plus the area of impervious surfaces on your property.

  • Stormwater – Charged per unit of stormwater runoff from the property based on its size and surface type.

These utility fees pay for the infrastructure and operations that provide essential water and sanitation services to the community. Rates are set annually by Olympia City Council based on the budget needs of each utility.

Looking at the charges section of your bill shows the consumption and rate breakdown for each service. The payments section shows any previous balance, current monthly charges, payments received, and the total now due.

Paying your utility bill not only keeps your own water on – it helps the City of Olympia provide high-quality and reliable utility services to everyone in the community. Following the tips in this article makes paying your bill as easy and efficient as possible.

City Of Olympia Bill Pay

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How can I pay my electric utility bill in Olympia?

You can pay your electric utility bill in Olympia in several ways: pay over the phone by calling their customer service line, pay online through their website, pay in-person at one of the pay stations, or set up automatic payments. You can also pay by check, money order, or cashier’s check by mailing it to the provided address.

What services does the city of Olympia offer?

The City of Olympia offers water, sewer, recycling, and trash services. You can often complete all of these with one quick phone call. Additionally, you can contact PSE to quickly set up your Olympia electric utilities.

How do I set up my City of Olympia utilities?

To set up your City of Olympia utilities, you can contact the City of Olympia to handle water, sewer, recycling, and trash with one quick phone call. Afterward, you can easily set up your Olympia electric utilities by contacting PSE.

Does Olympia accept credit cards?

The City of Olympia utility billing department accepts credit card payments through various methods: online, over the phone, or in-person at City Hall. They accept MasterCard, Discover, and Visa for credit card transactions.

Does city of Olympia water accept credit cards?

City Of Olympia Water accepts credit cards, debit, and direct deposit. Click here to login. Want to create a new account? You can create a new account on the City Of Olympia Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit.

How do I pay for an emergency shutoff?

There is no charge for emergency shutoffs. Call 360.753.8333 anytime. To pay by mail, use the return envelope provided with your statement. We accept checks, money orders, and cashier’s checks. Do not mail cash. We recommend mailing payments at least 7 business days before the due date. Mail to: City of Olympia P.O. Box 7966 Olympia, WA 98507

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