If you’re a resident or business owner in Oklahoma City, paying your monthly water bill is essential to keeping your water service running smoothly. The City of Oklahoma City provides several convenient options to pay your water bill either online, by phone, by mail, or in person. This guide will walk through the various methods for paying a City of Oklahoma City water bill.
Online Payment
The easiest and fastest way to pay your Oklahoma City water bill is online through the city’s customer portal Here’s how to pay online
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Go to okcutilities,com/portal and log into your account
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On the dashboard, you’ll see your current account balance and due date. Select “Make Payment” to start the payment process.
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Enter your payment amount – you can pay the total due, make a partial payment, or pay a specific amount.
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Enter your payment method – you can use a debit card, credit card, or electronic check. Visa, MasterCard, Discover and American Express cards are accepted.
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Review payment details and submit. You’ll receive a confirmation email with your payment details.
Paying online is fast, secure, and lets you easily view payment history and manage recurring payments if desired. You can pay at any time of day at your convenience.
Pay By Phone
To pay your water bill over the phone:
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Call 405-297-2833 to reach the City of Oklahoma City Utilities Department payment line.
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When prompted, enter your 10-digit account number and the amount you owe.
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Use your touch-tone keypad to enter credit/debit card or checking account details.
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Your payment will be processed automatically and a confirmation number provided.
Payments by phone are accepted 24/7. Keep your account number handy to easily access your account and pay.
Pay By Mail
To submit payment by mail:
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Write your 10-digit account number on your check or money order.
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Make it payable to ‘City of Oklahoma City” and reference your account number.
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Write “Water bill payment” in the memo line.
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Mail to: City of Oklahoma City, PO Box 26570, Oklahoma City, OK 73126
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Allow 7-10 business days for mailed payments to process. Pay early to avoid late fees if due date is nearing.
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Keep proof of mailing/payment documentation until payment processes.
Mailing a physical check gives you a payment paper trail. Just account for mailing and processing time before your bill’s due date.
Pay In Person
To pay in person at the city’s main office:
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Visit: 420 W Main St #408, Oklahoma City, OK 73102
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Bring your water bill or know your 10-digit account number.
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Get in line to pay at the cashier’s desk – wait times vary.
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You can pay by cash, check, money order, or credit/debit card.
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Retain your receipt as proof of payment.
Paying in person requires traveling to the office during business hours but lets you pay with cash and obtain instant payment confirmation.
Recurring Payments
For convenience, you can enroll in auto-pay through the customer portal to have your water bill paid automatically each month. Here’s how:
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Log into your account and navigate to “My Profile”
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Select “Add New Payment Method”
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Choose “Automatic Pay” and pick your payment method
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Set the date you want your bill paid each month
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Save your automatic payment setup
Recurring payments avoid forgetting to pay and prevent late fees. Just ensure your payment method stays current.
Account Management Tips
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Update your contact information if you move so bills go to the right address
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Set up paperless billing to receive bills electronically
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Review monthly usage to check for abnormalities indicating leaks
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Monitor your balance online to avoid an unexpectedly high bill
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Contact customer service if you need help understanding your bill
Properly managing your account makes paying your water bill easier. Sign up for account notifications to stay updated.
Payment Assistance Programs
If you’re struggling to pay your water bill, Oklahoma City offers programs to help, including:
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Deferred payment plans – arrangements to pay past due balance over time
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Payment extensions – extra time to pay without late fees
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Bill discount programs – reduced bills for qualifying low income households
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Temporary hardship assistance – one-time bill credit for unforeseen hardship
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Water conservation rebates – rebates for installing water efficient appliances
Contact the city to learn about eligibility and apply for payment assistance programs.
Avoid Late Fees
Oklahoma City charges late fees if payment is received after the due date:
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Bill under $20 – $5 late fee
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Bill $20-$200 – $10 late fee
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Bill over $200 – 5% of balance late fee
Pay on time to avoid late fees. If your payment will be late, call ahead to see if an extension can be granted.
Service Disruption
If your water bill remains unpaid for two billing cycles, the city will issue a final late notice warning that water service will be disconnected if the past due amount isn’t paid in full within 10 days.
To restore service after water was disconnected, you must pay the full past due balance plus a $50 reconnection fee. Avoid service interruptions by keeping your water bill paid.
Customer Service Contacts
For questions, account management, or bill paying help, contact Oklahoma City Utilities Department customer service:
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Email: [email protected]
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Phone: 405-297-2833
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Online: okc.gov/water
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In person: 420 W Main St #408, Oklahoma City, OK 73102
The City of Oklahoma City offers various payment options to conveniently pay your water bill on time each month. Understanding the available methods and paying before the due date can help you avoid penalties and service disruption.
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