Paying your water bill on time is an important responsibility as a resident or business owner in North Richland Hills, Texas. The city provides water and sewer service to around 70,000 residents across nearly 19 square miles. This article will explain the different ways you can pay your water bill to the City of North Richland Hills, including online, by phone, by mail, or in person.
Overview of City of North Richland Hills Water Service
The City of North Richland Hills owns and operates the water distribution system that delivers clean drinking water to homes and businesses located within the city limits. The city also maintains the wastewater collection pipes that take away sewage for treatment.
If you have water service from the city, you’ll receive a monthly utility bill for water and sewer charges. Residential water rates have a fixed monthly base charge plus a volumetric rate based on your actual metered water consumption. Sewer rates are calculated based on your water usage. Commercial accounts are charged monthly base fees plus volumetric rates depending on meter size and usage.
It’s important to pay your North Richland Hills water bill by the due date printed on your statement, normally 20 days after the bill date, to avoid any late fees or service disruption. You are responsible for payment even if you don’t receive a bill in the mail. The city offers various ways to pay as outlined below.
Pay Online
The fastest and most convenient way for most customers to pay their water bill is through the city’s online payment portal:
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Go to www.nrhtx.com and click on “Online Payments” or navigate directly to https://ipn2.paymentus.com/cp/nrht.
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Select “Water Bill Payment” from the dropdown menu,
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Enter your 10-digit account number without dashes. You can find your account number on your paper bill.
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Enter the payment amount and complete the transaction using your debit card or credit card.
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You’ll receive an email receipt as confirmation of your online payment.
Online payments are processed immediately and can be made up until midnight on the due date to avoid late fees. The city does not charge any transaction fees for online payments.
Pay by Phone
To pay your water bill by phone, you can use the city’s automated phone payment system at:
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Call 844-531-5742.
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Follow the voice prompts and enter your 10-digit account number followed by the # sign.
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Choose whether to pay the full balance due or specify a different payment amount.
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Provide your debit card or credit card information.
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Stay on the line to receive a confirmation number.
The automated phone payment system is available 24/7 and accepts Visa, MasterCard, and Discover cards for no additional fee.
Pay by Mail
If you prefer to pay your North Richland Hills water bill by mail, follow these steps:
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Write your 10-digit account number on your check or money order payable to City of North Richland Hills.
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Include the payment stub from your water bill, if available.
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Mail your payment to:
City of North Richland Hills
P.O. Box 820609
North Richland Hills, TX 76182
To avoid late fees, allow 7-10 business days for standard mail delivery. Consider sending by certified mail with tracking to ensure timely delivery.
Pay in Person
You can pay your water bill in person at North Richland Hills City Hall located at:
4301 City Point Dr. North Richland Hills, TX 76180City Hall is open Monday-Friday from 8:00am to 5:00pm. In-person payments can be made by cash, check, money order, or credit/debit card.
For after-hours payment, a 24-hour drop box is located in the City Hall parking lot. Payments left in the drop box before 8:00am will be processed as being received the prior business day.
Pay at Other Locations
The city has partnered with Fidelity Express to offer walk-in bill payment locations across North Richland Hills. You can pay your water bill at nearly 20 authorized Fidelity Express pay stations for a $1.50 convenience fee per transaction. Locations accept cash, check, or money order.
Sign Up for Auto Pay
For hassle-free payments, consider enrolling in auto pay through the city’s online bill pay system. This automatically deducts the amount due from your bank account each month on your bill’s due date.
To start auto pay, complete the online authorization form available at www.nrhtx.com/autopay. You’ll just need to provide your account number, bank account information, and email address to initiate the automated payments going forward.
Avoid Late Fees and Service Disruption
Pay your water bill in full by the due date to avoid a 10% late penalty. Accounts more than 30 days past due may have water service disconnected until the balance is paid. Reconnection will incur a $30 turn-on fee.
If you expect difficulty paying on time, call the city as soon as possible to set up a payment plan. Qualified senior and disabled customers can have late fees waived with proper documentation submitted to the water billing office.
Moving or Closing an Account
Contact the water billing office at least 3 days before your move date to have service disconnected and receive a final bill. Provide your forwarding address to ensure any remaining deposit balance gets returned.
When selling a property, the settlement company typically coordinates transferring the account to the buyer effective on the closing date. As seller, you remain responsible for charges until the account is officially transferred.
Water Bill Payment FAQs
Here are some commonly asked questions about paying water bills to the City of North Richland Hills:
What are the water rates? Rates are set by City Council resolution. Current rates can be found in the city fee schedule at www.nrhtx.com/fees.
What if I think my bill is wrong? Contact the water billing office if you find any discrepancies on your bill. Some common reasons for high usage are leaks, irrigation, or meter issues.
What forms of payment do you accept? We accept cash, checks, money orders, Visa, MasterCard, and Discover for water bill payments through any method.
Can I get a payment extension? Payment arrangements may be available by contacting the water billing office in advance of the due date. Arrangements are handled case-by-case.
What if I already paid my bill? If your account shows an outstanding balance but you already sent payment, call the billing office with your confirmation number or documentation. Late fees will be removed once payment is verified.
How can I go paperless? You can opt-out of mailed paper bills by enrolling in paperless billing through the online payment portal. You’ll receive email notices instead whenever a new bill is ready to view online.
Paying Your Water Bill in North Richland Hills
Having reliable water and sewer service comes with the responsibility of paying your monthly water bill. The City of North Richland Hills offers multiple ways to pay including online, phone, mail, auto pay, and in-person. Pay by the due date printed on your bill to avoid penalties. Contact the water billing department with any account questions or if you need to set up payment arrangements. Keeping your water account current is essential to avoiding disruptions to this vital utility service.
Please Update Your Contact Information
If you have changed your telephone number since opening your utility account, please contact our office at 817-427-6200 to provide updated information. It is important to ensure that the telephone contact information associated with your account is current. The City may contact you by telephone if:
- a leak is identified at the property that would require water service to be temporarily turned off;
- there is an issue with your account or payment ;
- your account becomes delinquent, at which time the City provides notification of a pending service disconnection for non-payment; and
- the City sends an informational broadcast to its utility customers related to water service interruptions or other water service issues in your area.
Notice of Disclosure of Water Customer Information
In compliance with HB 872 passed by the 87th Texas Legislature, personal information and information regarding customer usage, services, and billing, including amounts billed or collected for utility usage, will now automatically be maintained as confidential by the Water Department, unless requested by the customer or otherwise required by law. Customers are no longer required to request that the Water Department maintain this information as confidential.
Customers still have the option of requesting that the information be released by completing the Customer Information Disclosure Form or submitting a written request to the Water Department. All requests must be emailed to [email protected] or mailed to Attention: Water Department, PO Box 820609, North Richland Hills, Texas 76182-0609.