If you’re a resident or business owner in Newark, Delaware, chances are you receive monthly bills for water, sewer, electricity and other city services. Paying your Newark utility bill is easy with multiple options like online, by phone, by mail or in person.
In this comprehensive guide I’ll cover everything you need to know about managing your Newark utility account and making payments including
- Online bill pay through SilverBlaze
- Payment methods and locations
- Account management options
- Current utility rates and fees
- Payment assistance programs
- Billing cycles and due dates
- Closing or transferring service
Let’s get started!
Paying Online Through SilverBlaze
The easiest way to pay your Newark utility bill is through the city’s online portal called SilverBlaze. This portal allows you to:
- Pay one-time or set up recurring payments
- Review account balance and payment history
- Analyze utility usage
- Enroll in paperless billing
- Set up custom alerts
To get started, go to newarkde.gov/silverblaze and click “Register for a SilverBlaze Account” You’ll need your account number and email address
SilverBlaze accepts Visa, Mastercard, Discover, ACH and e-checks without fees. It’s the most convenient way to pay!
Other Ways to Pay Your Bill
If you prefer not to pay online, Newark offers these other bill payment options:
By Phone: Call 302-366-7000 to pay via automated phone system. Have your account number and card ready.
By Mail: Detach payment stub from your bill and mail with check to City of Newark, PO Box 13447, Philadelphia, PA 19101.
In Person: Visit the Newark Municipal Building at 220 S Main St to pay by cash, check or money order. Open 8:30am-4:30pm Monday to Friday.
Account Management Through SilverBlaze
Creating an account on SilverBlaze allows you to access these features:
- Paperless e-bills
- Payment history
- Balance updates
- Custom usage alerts
- AutoPay setup
It’s easy to monitor your account and utility usage through your SilverBlaze dashboard.
Utility Rates and Fees in Newark
Utility rates in Newark are set by City Council. Current rates are:
Water: $4.45 per 1000 gallons
Sewer: $7.56 per 1000 gallons
Electric: $0.1449 per kWh
Rates vary for commercial accounts – check Newarkde.gov for full rate schedules. Rates are subject to periodic increases.
Late payments over 30 days incur a 1.5% penalty. Shutoffs may occur on accounts 60+ days past due.
Payment Assistance Programs
If you are struggling to pay your utility bill in Newark, there are some resources that may be able to help:
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LIHEAP: Provides bill payment assistance for low income households.
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Delaware Electric Cooperative: Offers payment arrangements and energy assistance programs.
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Catholic Charities: May provide one-time utility bill grants for those who qualify.
Contact the city to learn more about qualification requirements and applying for utility bill assistance. Setting up a predictable monthly budget plan can also help manage costs.
Billing Cycles and Due Dates
Newark utility bills are issued on a monthly billing cycle. Your meter is read around the 15th of each month, and bills are sent out on the last day of the month.
Payments are due by the 22nd of the following month – so your January bill would be due February 22nd.
Check your monthly bills carefully for your individual due date, and pay on time to avoid late fees. Setting up autopay through SilverBlaze is a convenient option to ensure on-time payment.
Moving or Closing Your Newark Utility Account
If you’re moving within Newark, submit a service request through SilverBlaze to transfer or start utility service at your new address. Make sure there is no gap between closing your old account and opening your new one.
If you’re moving outside of Newark, notify the utility billing department at least 3 days before your move date to close your account. Provide a forwarding address for your final bill, which must be paid immediately.
Contact Information for Questions
If you have any other questions about your Newark utility account or billing, here’s how to contact the city:
Phone: 302-366-7000
Email: [email protected]
Office Hours: Monday-Friday 8:30am – 4:30pm
Address: 220 S Main St, Newark, DE 19711
Paying Your Newark Utility Bill
Automated Meter Reading (AMR)
A utilities most important management tool is timely and reliable meter reading information. Frequent meter readings support efficient operations and comprehensive customer service. This is why the City of Newark is implementing an Automated Meter Reading project beginning in March 2010.
An AMR system gives us the capability of receiving readings daily. This not only enhances our customer service, but also enables us to generate more accurate bills and to notify customers of unusual water consumption. Proactive leak detection saves not only the customer unwanted excess expenses but also helps all of the City of Newark Water customers.
The AMR system consists of three components. The first is the Meter Transmitting Unit (MTU), which is battery operated and is installed on the water meter. The MTU contains a radio transmitter that will send the meter reading. The second is the Data Collector Unit (DCU), that is a solar powered unit and will collect the meter readings sent by the MTU. Thirdly is the Network Control Computer (NCC), which receives the meter readings and formats the data for the utility billing computer.
We are here to help you
Contact: City of Newark Division of Water and Wastewater 34 S. Fifth St., P.O. Box 4100, Newark, OH 43055Phone: 740-670-7940Fax: 740-349-6794Email: [email protected]
24 Hour Emergency Contact:Water Office: Monday – Friday 8AM to 4:30PM740-670-7940Water Plant: Monday – Friday after 4:30PM and weekends740-349-6765
At the City of Newark, Division of Water & Wastewater, we strive to offer our customers courteous, quality, and timely service. Whether you need to report a water emergency or just have a question about your bill, we’re here to help.
Online Payment is available for water, sewer and stormwater bills
The City of Newark offers our customers the ability to pay their bills online free of fees. We accept checking/ACH, credit and debit card payments online in a secure environment. For your convenience, we accept VISA, MasterCard, Discover and American Express. You can also take advantage of paperless statements, viewing your usage, looking at your transaction history, and setting up automatic payments from either checking or credit card.
Online Banking: Bill Pay Tutorial
What is the city of Newark online payment center?
The City of Newark Online Payment Center enables city residents and or other interested parties, the ability to access existing accounts with the City of Newark. This site will enable users to reconcile outstanding balances and or make advances to credit.
How do I pay a utility bill in Newark PA?
The Payments and Utility Billing Department accepts walk-in payments Monday through Friday, 8:30 a.m. – 4:30 p.m. To mail a payment, please address the envelope to: City of Newark P.O. Box 13447 Philadelphia, PA 19101
What payment services does Newark offer?
The City of Newark Authorized payment services are OriginPay and ValuePay. Pay your bills online anytime! Online billing is available 24 hours a day, 7 days a week. Try our new online Water & Sewer Utility Payment System.
What is city of Newark online utilities service?
Welcome to City of Newark Online Utilities Service. This service makes it easy for customers to manage their utilities accounts. It allows customers to check account balances, pay bills, view transaction history, and examine usage information. Please Logon or Register Please Logon Here. New? Register Here.
How can I contact City of Newark customer service?
For City of Newark Customer Service, you can contact them using these numbers: (973) 733-3960, 3961, 3962, 3790, 3791 or 3792. City of Newark Online Inquiry & Payment
How can I pay for a parking ticket in Newark?
To pay for a parking ticket in Newark, go to the Newark Parking Authority website if you have your license plate number, ticket, and MasterCard. You can pay for your parking ticket online. If you need to challenge a ticket within 48 hours of its issuance, you need to email them with the following details.