How to Pay Your City of New Bern Utility Bill: A Complete Guide

The City of New Bern provides water, sewer, electricity, and other services to residents and businesses within city limits. As a customer, you are responsible for paying your monthly utility bill to the City on time. New Bern offers several convenient payment options to make it easy to pay your bill. This comprehensive guide covers everything you need to know about paying your City of New Bern utility bill.

Overview of Payment Methods

The City of New Bern allows you to pay your utility bill through various methods:

• Online – Pay instantly on the City website by credit/debit card or eCheck.

• Phone – Call anytime to pay by credit/debit card or eCheck.

• Mail – Send a check or money order with your payment stub

• In person – Visit the City office or authorized pay stations with cash, check or card

• Auto bank draft – Set up automatic monthly payments from your bank account.

• Email/Text alerts – Get reminders when your bill is ready and due.

Choosing the Best Option

With the payment choices the City provides, how do you select the right method for your needs? Here are key factors to consider:

• Convenience – Online, phone and auto-pay are quickest, mailing takes more effort.

• Speed – Online and phone payments process instantly, mailed payments take 4-5 days.

• Costs – Most options are free, but card payments incur service fees.

• Record keeping – Online payments and auto-draft provide instant confirmation.

• Reliability – Mailed checks can get delayed or lost.

• Security – Bank drafts require account access, checks have low risk.

Step-by-Step Payment Instructions

Ready to pay your City of New Bern utility bill? Here are detailed steps for each payment method:

Paying Online

To pay your utility bill online:

1. Go to www.newbernnc.gov and click on “Pay My Bill”.

2. Select your payment method – credit/debit card or eCheck.

3. Enter your utility account number, email, payment details and submit.

4. Review payment confirmation and save your receipt.

Paying by Phone

Follow these steps to pay by phone:

1. Call 1-800-272-9829 and enter jurisdiction code 3964.

2. Select credit/debit card or eCheck when prompted.

3. Enter your utility account number and payment amount.

4. Note the confirmation number at the end of the call.

Paying by Mail

To pay your utility bill by mail:

1. Make your check/money order payable to City of New Bern.

2. Include your payment stub to ensure proper crediting.

3. Mail to: City of New Bern, PO Box 63005, Charlotte, NC 28263.

4. Allow 4-5 days for delivery and processing.

Paying In Person

Follow these steps to pay in person at the City office:

1. Visit the office at 606 Ft Totten Drive, New Bern, NC 28560.

2. Bring your latest bill and preferred payment method – cash, check or card.

3. Receive a printed receipt when you pay at the office.

4. Office hours are Monday-Friday 8am-5pm.

Setting Up Auto Bill Pay

To enroll in automatic monthly payments from your bank:

1. Login to your online account and select “Auto Bill Pay”.

2. Enter your bank account information to confirm enrollment.

3. Your bill will now be paid automatically each month on the due date.

Getting Email/Text Reminders

To receive bill notifications via email or text:

1. Check “Yes” for e-billing when paying online.

2. Provide your email and/or mobile number to get notices.

3. You’ll receive alerts when your bill is ready and due.

Choosing the Best Payment Method

As you can see, the City of New Bern offers flexible utility bill payment options. Consider convenience, reliability, costs and record keeping as you pick the right method for your needs. Many customers find autopay or online payments to be the easiest way to pay each month. But paying by phone, mail or in person may better suit your preferences. Use this guide to select the ideal payment method for your City of New Bern utility bill.