Living and working in the lovely city of Natchitoches, Louisiana comes with the responsibility of paying your monthly utility bills for services like electricity, water, sewer and garbage collection. Thankfully, the City offers a convenient online bill payment system that makes paying your bill quick, easy and secure from home. In this comprehensive guide, we’ll walk through everything you need to know about setting up and using the online portal to pay your Natchitoches utility bill.
Benefits of Paying Online
The City of Natchitoches online bill pay system offers many great advantages
- Convenience – Pay anytime, 24/7, without visiting City offices
- Efficiency – Takes just minutes to login and submit payment
- Payment Options – Use credit/debit cards or bank account e-check
- Payment History – View past statements and payment records
- Auto-Pay – Setup recurring automatic payments
- Account Management – Update info and enrolled accounts as needed
- Paperless – Go green with online only billing and payment
- Avoid Late Fees – Online payments processed immediately
Paying online gives you flexibility and control over the process.
How to Setup Online Bill Pay
Setting up online bill payment with the City of Natchitoches is quick and easy. Just follow these steps:
1. Visit the Online Payment Website
Go to the City’s online payment website
2. Click “New User”
This will start the process of creating your online account.
3. Enter Your Information
Provide your name, utility account number, email, phone number, and create a password.
4. Accept Terms
Check the box to agree to the website terms and conditions.
5. Verify Your Account
The system will instantly verify your utility account number and information entered.
6. Login to Your Account
You can now login using your email and password to access your online account!
Once set up, you’ll be ready to pay your bill online anytime.
How to Pay Your Bill Through the Online Portal
When your utility bill is due, paying online is quick and simple:
1. Login to Your Account
Go to the website and login using your email and password.
2. Select “Make Payment”
Choose the button or menu link to make a new payment.
3. Enter Payment Amount
Your current balance due will be displayed – enter the full or partial amount to pay.
4. Select Payment Method
Choose whether to pay with a credit/debit card or e-check from your bank account.
5. Provide Payment Details
For cards, enter your account number, expiration date, and CVV code. For e-check, enter your routing and account number.
6. Review and Submit
Verify all details look correct and complete payment.
7. Get Confirmation
You will receive instant emailed payment confirmation. Payment is applied immediately to your account.
And your utility bill is paid online in just minutes! So fast and convenient.
Tips for Managing Online Payments
To really maximize the convenience of the online bill pay system, keep these tips in mind:
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Check your account weekly to monitor usage and charges
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Enable email alerts when new bills are ready and payment reminders
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Pay at least a few days before the due date to ensure on-time payment
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Consider enrolling in auto-pay to have payments made automatically each month
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Update payment method right away if your card number changes
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Review payment history to confirm all bills paid accurately
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Go paperless billing to reduce clutter and waste
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Contact City offices for any account or payment issues
Paying online helps you stay organized and avoid late fees!
Auto-Pay for Automatic Payments
For maximum convenience, enroll in auto-pay through the online system. This authorizes recurring automatic monthly payments from your chosen bank account or credit card. To setup:
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Login to your online account
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Locate and click the Auto-Pay link
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Select bank account or credit/debit card
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Agree to the terms and conditions
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Submit and confirm auto-pay enrollment
Now your utility bill will be paid automatically each month! One less thing to remember.
Frequently Asked Questions
If you’re new to the City’s online utility bill payment system, you likely have some questions. Here are answers to the most common ones:
What utility accounts can I pay online?
You can pay your City of Natchitoches electric, water, sewer, and garbage pickup bills online.
Can I still get a paper bill?
Yes, you can choose to go paperless or still receive a mailed paper bill even when paying online.
Are there fees for paying online?
The City does not charge a fee, but your bank or card issuer may charge a small transaction fee.
When will an online payment be applied to my account?
Online payments are typically processed within 1 business day. Pay at least 3-5 days before your due date.
What do I do if I lost my password?
You can reset your password easily using the “Forgot Password” link on the login page.
Who do I call for website technical help?
If you have issues with the website, you can call the City Utility Billing department at (318) 357-3844 during business hours for assistance.
Paying your Natchitoches utility bill through the convenient online portal makes this routine task fast, easy, and painless. Sign up and simplify bill pay today!
Avoid Late Fees and Service Disruptions
Here are some final tips to avoid running into problems with your City of Natchitoches utility bill payments:
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Review bills promptly when received – don’t let them pile up unopened.
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Pay at least 3-5 days before the due date for on-time payment.
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Know your due date and set calendar reminders to avoid forgetting.
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Sign up for auto-pay to ensure your bill gets paid automatically each month.
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Notify the City immediately if your bill seems incorrect or you need an extension.
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Update your contact information so you receive important account notifications.
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Monitor your usage online frequently to check for abnormal activity.
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If service is disconnected, call right away for next steps to restore service after paying overdue balance.
Paying online with the City’s convenient portal makes managing your utility account efficient and headache-free. Sign up today to simplify bill pay!
Pay Water Bill By Phone (BEST OPTION)
THIS IS THE EASIEST PAYMENT METHOD!!!!! You may pay your bill 24/7 by calling: 318-521-9461. You must have your Waterworks account number and follow the prompts. Effective September 1, 2022, phone payments will no longer be processed by Waterworks District #2 personal. TO PAY YOUR WATER BILL BY PHONE, YOU MUST CALL THE PHONE NUMBER PROVIDED ABOVE. ONLY WATER BILL PAYMENTS ARE ACCEPTED USING THIS METHOD. NO RECONNECT FEES, SERVICE CHARGES OR METER INSTALLATION FEES ARE ACCEPTED USING THIS METHOD. CONTACT OUR OFFICE FOR DETAILS. IF YOUR WATER HAS BEEN DISCONNECTED FOR NON-PAYMENT, YOU MUST CONTACT THE OFFICE TO HAVE SERVICE RESTORED.
If paying by check or money order through the mail, please send all payments with your payment coupon. DO NOT MAIL CASH!! To avoid late fees, please mail your payment at least seven to ten business days before the due date specified on your bill. Waterworks District #2 is not responsible for delays due to the Postal Service.
The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. Contact our office for details.
You may pay your bill in person at our office address. We accept cash, check, or money orders. To avoid longer wait times please have your payment ready. YOU MUST HAVE YOUR BILL WITH YOU TO PAY AT THE DRIVE THRU WINDOW!!!. Please note that Mondays, Fridays and the first day after a holiday are normally very busy.