The City of Naperville offers convenient online options for residents to view and pay their utility bills, tickets, permits and other city fees 24/7. In this comprehensive guide, I’ll walk through everything you need to know to pay Naperville bills electronically.
Online Account Access
To pay city bills online, you first need to set up access to your online account portal. Here’s how
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Go to the City of Naperville website at naperville.il.us.
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Under “Pay”, click on “Utility Bill”.
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This will bring you to the eBill payment page. Click “Login or Enroll Now”.
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If new, select “Sign Up” and enter your account information to create a user profile.
Once enrolled, you can securely log in anytime to view and pay bills.
Naperville eBill
The City of Naperville offers an eBill service for paperless billing and online payment With eBill you can
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Receive email notifications when new bills are ready
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View PDF copies of bills online without paper statements.
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Pay bills directly on the site by credit card or eCheck.
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Store payment methods securely for future use.
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Access 24 months of billing history.
Enrolling in eBill allows contact-free, convenient bill management. There is no cost to use the service.
One-Time Payments
Don’t want to enroll in eBill? You can still make one-time payments through the online payment portal.
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No login or account needed.
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Pay any outstanding bill immediately when needed.
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Payment methods include credit/debit cards and eCheck (ACH from a bank account).
One-time payments are useful for sporadic bills without recurrance.
Supported Bill and Payment Types
Naperville’s online payment system allows you to pay:
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Utility bills – electric, water, garbage collection, etc.
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Parking tickets – view and pay citations.
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Permits/licenses – building, business, pet, etc.
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Recreation fees – facility rentals, programs, events.
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Fines – code violations, false alarms, library fees.
Any city bill can be paid electronically for speed and convenience.
Payment Methods and Convenience Fees
You can pay City of Naperville bills online using:
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Credit/debit card – Visa, Mastercard, Discover and American Express accepted. Cards incur a 2.25% convenience fee.
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eCheck (ACH) – Free direct bank account withdrawals. No convenience fees for eCheck payments.
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Cash – In-person payments at the finance department.
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Check – Mail or drop off checks at the municipal center.
eCheck is the most cost effective online option. Cards or cash are useful for one-off payments.
Automatic Recurring Payments
For regular utility bills, enroll in auto-pay to have payments processed automatically each month.
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Saves time over manual payments.
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Avoids late fees from forgotten bills.
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eBill users can enable text/email reminders before auto-pay date.
Recurring auto-pay provides reliable, hands-free bill management.
PaymentConfirmation and Receipts
After paying online, you will receive an on-screen confirmation displaying the payment details. Signed in users can view transaction history.
You can also opt to have emailed receipts when making payments for your records.
Save payment confirmation numbers and receipts in case you need to reference the transactions later for any reason.
Account Balance and History
Logged into your online account, you can check:
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Current account balance due.
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Past statements and billing history.
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Pending payments and payment credits.
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Service and account details.
This gives you full transparency into your city accounts.
Late Fees and Disconnection
Pay bills by the due date to avoid late payment fees. Severely past due accounts may have service disconnected.
To restore disconnected service:
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Pay the overdue balance plus fees to reconnect service.
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A deposit may be required for reconnection.
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Service resumes 1 business day after past dues are paid.
Avoid service interruptions by keeping accounts current and enabled with auto-pay.
Moving and Final Bills
When moving out of Naperville, request a final bill and service cancellation through your online account or by calling the utility company.
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Provide a move out date to stop service.
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A final meter read will generate your last bill.
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Pay final bill online once received.
Notify the utilities ahead of move out to close accounts properly.
Paying City of Naperville bills online is fast, easy and secure with 24/7 account access. Use these tips to conveniently manage your accounts and keep payments on time. Contact the finance department if you need any assistance with online bill payment.
Utility Services and Billing
Naperville utility customers can expect a cleaner, fresher bill design starting in June. The updated appearance and layout of the bill is more organized, making important information easier to spot and utility consumption and billing details easier to understand. Click the links below for a guide on how to read your new bill and to view a sample bill. (The new design will be rolled out to e-bill customers in late 2024.)
Understanding Your Utility Bill
Learn how to read your residential utility bill.
Why does the city hold utility deposits?Holding utility deposits helps reduce the city’s exposure to delinquent accounts.
How are utility deposits calculated? Section 8-1C-3.12 and 8-2C-8 of the Naperville Municipal Code identifies the city’s requirements for utility deposits. The deposit is $150 for electric service or an amount equal to two months of estimated charges based upon historical usage at the location, whichever is greater. The deposit is $100 for water/wastewater service or an amount equal to two months of estimated charges based upon historical usage at the location, whichever is greater.
Will my deposit be returned to me?The city applies deposits of utility customers who rent or lease property towards their final bill and any remainder is refunded. The deposits of utility customers who own their property are returned after two years of on-time payments with sufficient funds. The deposit is applied to their utility account and they are not required to maintain a deposit with the city as long as they timely pay their utility bills.
Will my deposit be returned to me in the form of a check? No. The refund will be applied directly to your utility account as a credit on your utility bill.
What if I own my property? New and current utility customers who own their property will have their utility deposit returned after two years of on-time payments with sufficient funds.
What if I rent my property? Utility customers who rent their property will have their utility deposit refunded at the termination of their utility service. The deposit will be applied to the customer’s final bill and the remainder will be refunded. Any rental account active prior to November 1, 2010 that has already received a deposit refund to the utility account will not be required to pay the deposit again unless the credit history deems it necessary. Renters leasing a home after November 1, 2010 will receive it when the utility account is closed.
Voluntary Rental Property Registration for Utility Deposit Purposes In order for the City to maintain a current rental property address list, property owners are asked to register the rental/lease addresses. The registration will ensure that the tenant deposit is held until the termination of the utility account. If a renter does not pay his/her utility bills, the city holds the property owner liable and files a lien against the property. Holding the deposits will reduce any potential delinquency balance to the city for which the property owner is ultimately liable for. If the property is not registered by the landlord, the City may be unable to hold the utility deposit for the rental units.
Register your rental property using the Rental Property Registration Form.
All landlord updates must be submitted electronically through the Help Center.
Who can I call for more information? Please contact the Finance Department at (630) 420-6059.
Information about Online Bill Pay for City Utilities
FAQ
What is the phone number for Naperville bill payment?
Is Naperville a town or city?
Who provides electricity in Naperville?
How do I pay my utility bill in Naperville?
Pay your bill in person, over the phone or by mail. Pay your utility bills online, 24 hours a day, seven days a week. Starting in September, Naperville’s utility payment vendor is rolling out new password requirements to improve security for Ebill users.
How do I send a payment to the city of Naperville?
The Finance Department created CSS Instruction Guides to help you use the portal. By Mail: Payments and correspondence may be mailed to: City of Naperville, Finance Department, 400 S. Eagle Street, Naperville, IL 60540 Please reference the account number on your check. The City will reference the postmark date as the payment date.
How do I log into Naperville E-Bill?
Please enter your User ID and Password and click Log In. If you do not have a User ID and Password for Naperville e-Bill, please sign up. Forgot your password? Forgot your User ID?
What is Naperville E-Bill?
Naperville e-bill is a free, electronic billing service that offers residents a convenient and secure way of paying utility bills. Payment is done through a secure login process that allows users to safely and privately view and pay utility bills 24 hours a day, seven days a week, using a credit card or personal checking account.
How do I pay a security deposit in Naperville?
Naperville offers customers a variety of convenient payment options. To establish service, residents must register and pay a deposit at the City’s Finance Department. Utility customers who own their property will have their security deposit refunded automatically after two years of good payment history.
Does Naperville ebill have new password requirements?
Pay your utility bills online, 24 hours a day, seven days a week. Starting in September, Naperville’s utility payment vendor is rolling out new password requirements to improve security for Ebill users. Key changes include being prompted to change your password every 90 days and stronger password requirements that include: