Paying your monthly utility bill to the City of Moses Lake is now easier than ever thanks to the new online billing and payment portal The City of Moses Lake provides water, sewer, garbage, and stormwater services to residents and businesses in Moses Lake, Washington. Read on to learn how to take advantage of the convenient new options for managing your City of Moses Lake utility account and payments online
Getting Started With The Online Payment Portal
The City of Moses Lake has partnered with Invoice Cloud to offer improved online bill pay options. To get started
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Visit Online Payment Portal on the City of Moses Lake website.
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Click “Pay or View Bills” to access the Invoice Cloud portal.
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First-time users will need to register a new account. Provide your 10-digit City of Moses Lake utility account number and email address.
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Create a secure password and accept the terms and conditions.
Once registered, you can conveniently access your City of Moses Lake utility account online 24/7.
Key Features of The Online Payment Portal
The City of Moses Lake online payment portal offers these useful features:
- View current charges and account balance
- Access up to two years of billing and payment history
- Make one-time payments by credit/debit card or eCheck
- Schedule recurring automatic payments
- Store payment information securely for future transactions
- Go paperless by enrolling in electronic billing
- Pay by text when on the go
You have the option to store your payment information for faster checkout in the future. For added security, your full credit card number is not displayed. The portal meets PCI compliance standards for data protection.
Payment Options Through The Online Portal
The City of Moses Lake offers two easy ways to pay your utility bill through the online payment portal:
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Credit/debit card – All major cards accepted. A third-party service fee applies.
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eCheck – Free direct withdrawal from your checking or savings account. Just enter your routing and account numbers.
Payments made through the online portal are fast and secure. Your account is updated instantly when your transaction is complete.
Auto-Pay and Paperless Billing
Two of the most useful options available through the online payment portal are:
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Auto-pay – Set up recurring automatic payments from your debit/credit card or bank account so your bill gets paid on time each month. Choose your payment date and receive email reminders before the withdrawal.
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Paperless billing – Go green by opting out of mailed paper statements. Receive email alerts when your new bill is ready to view and pay online.
Activating these automated features helps avoid late fees so you can worry less about your City of Moses Lake utility payments.
Pay By Phone Through Automated System
In addition to the online portal, the City of Moses Lake offers an automated phone payment system available anytime at (509) 347-0492.
To use the automated phone system:
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Call (509) 347-0492.
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Select your language preference.
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Choose from the available options:
- Press 1 to make a one-time payment by debit/credit card
- Press 2 to check your account balance
- Press 3 to hear your payment history
- Press 4 for other account inquiries
Be sure to have your 10-digit City of Moses Lake account number handy when you call. This quick automated system is useful for accessing your account or making a payment when you don’t have computer access.
Pay by Text
For on-the-go payments, you can now pay your City of Moses Lake utility bill by text message. First, register your account for text payments through the online portal or automated phone system.
Once enrolled, you will receive a text message when your new bill is issued. Reply with the word “PAY” and follow the prompts to complete your payment by debit/credit card using your default payment method on file.
One-Time Payments Without Registration
If you prefer not to set up an online account, you can still make one-time payments through the online portal as a guest. Just select “Pay Without Registering” and enter your City of Moses Lake account number and payment details. Guest checkout allows you to pay immediately without account registration.
Mailing In Payments
You can still mail your utility payments if you prefer. Send your check or money order with your 10-digit account number to:
City of Moses Lake
P.O. Box 1579
Moses Lake, WA 98837
Please allow 5-7 business days for mailed payments to post to your account to avoid late fees.
Additional Ways to Pay In Person
Besides mailing in payments, you can also pay your City of Moses Lake utility bill in person at:
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City Hall – 401 S Balsam St, Moses Lake, WA
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Municipal Services Building – 808 W Ivy St, Moses Lake, WA
Both locations accept cash, checks, and credit/debit cards from 8 am to 5 pm Monday through Friday.
Avoid Late Fees and Shut Offs
City of Moses Lake utility bills are due on the 25th of each month. A late fee applies if payment is received after the due date:
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Water late fee: 10% of unpaid balance (minimum $10)
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Sewer late fee: 10% of unpaid balance (minimum $10)
Accounts 60 days or more past due may have water service disconnected until paid in full. Avoid late fees and inconvenient shut offs by paying on time. Use automatic payments or text reminders so you never miss a payment.
If you need assistance paying your utility bill, the City partners with community agencies that may be able to help qualified applicants. Contact City of Moses Lake Utilities at (509) 764-3756 for more information.
Your Moses Lake Utility Account at Your Fingertips
The new online payment portal makes managing your City of Moses Lake utilities easier than ever. Whether you prefer automatic, text, phone, or online payments, you can now choose the most convenient option for you. Go paperless to reduce waste and clutter. Take control of your utility account today through the flexible self-service options now available from the City of Moses Lake and Invoice Cloud.
