Paying your monthly utility bill is an important responsibility as a City of Mesa resident or business owner. The city offers convenient online, phone mail and in-person options to make your utility bill payment. This guide will walk through everything you need to know to pay your City of Mesa utility bill.
Overview of City of Mesa Utility Billing
The City of Mesa provides electricity, water, wastewater, gas, and solid waste services to the community. Monthly bills are sent out for utility usage and services.
Payment is due by the due date printed on your bill to avoid late fees The city offers various payment channels to fit different needs and preferences
Setting up automatic payments or going paperless with e-bills can make paying your bill even more convenient. Read on to learn about the available payment options.
Pay Your Mesa Utility Bill Online
Paying online is the most popular option for City of Mesa utility customers. Visit utilities.mesaaz.gov and either log into your existing account or sign up for a new account.
You’ll need your account number from your latest bill when registering.
With an online account you can:
- Check your balance
- View payment history
- Pay outstanding balance
- Go paperless
- Set up auto-pay
The city accepts online payments from credit/debit cards, checking accounts, or savings accounts. A third-party fee applies to card payments.
Paying online provides 24/7 access along with payment tracking and reminders. It’s the fastest and most convenient way to pay your Mesa utility bill.
Pay by Phone
To pay your City of Mesa bill over the phone, call 480-644-2221. Representatives are available Monday through Thursday, 7am to 6pm.
When prompted, select the billing and payments option. Have your account number ready to access your balance.
You can make a payment using your credit/debit card or checking account details. A third-party convenience fee is charged for card payments.
After providing your information, you’ll receive a confirmation number for your records. Paying by phone takes just a few minutes.
Pay by Mail
Sending your payment by mail is easy. Just fill out the payment coupon from your paper bill and enclose it with your check or money order.
Make sure your payment is addressed to:
City of Mesa
PO Box 1466
Mesa, AZ 85211-1466
Write your account number on your check and allow 7-10 business days for standard mail delivery time. Payments must be received by the due date to avoid late fees.
Pay in Person
You can pay your City of Mesa utility bill in person at:
City of Mesa Municipal Building
55 N Center St
Mesa, AZ 85201
Payments are accepted Monday through Thursday, 8am to 5pm. Closed Fridays and weekends.
The municipal building accepts cash, checks, credit/debit cards, and money orders. You’ll receive a printed receipt. In-person payment allows you to get instant confirmation.
Other Ways to Pay
In addition to the main options, you can also pay your Mesa utility bill by:
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Automatic bank draft – Set up recurring payments from your checking or savings account.
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Drop box – Place your payment in one of the secure city utility drop boxes.
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Western Union – Make a cash payment at Western Union locations.
The city aims to offer flexible payment solutions to fit every customer’s needs and schedule.
Tips for Paying Your Mesa Utility Bill
Follow these tips when paying your City of Mesa utility bill:
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Pay your balance in full by the due date to avoid late fees.
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Sign up for paperless billing to receive bills electronically.
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Set payment reminders so your bill isn’t late.
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Update your contact information if your address changes.
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Contact customer service immediately if you anticipate difficulty paying on time.
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Opt for auto-pay or online payments for convenience.
Paying on time is important to avoid service disruptions. The city makes it quick and easy through various payment channels.
City of Mesa Utility Services
The City of Mesa provides the following utility services:
- Electricity
- Natural gas
- Water
- Wastewater
- Solid waste collection
Charges for services used each month are included on your City of Mesa utility bill. Paying your bill on time keeps your utilities connected.
Contact Mesa Utility Customer Service
If you need assistance with your City of Mesa utility bill payment, have service questions, or account issues, contact customer support:
Phone: 480-644-2221
Email: [email protected]
Website: www.mesaaz.gov/residents/utility-billing
Customer service representatives are available Monday through Thursday from 7am to 6pm. The knowledgeable utility billing staff can answer billing questions, explain rates, take payments, and more.
Paying your utility bill is fast and easy with the City of Mesa’s flexible payment options. Choose online, phone, mail or in-person payments to suit your needs and schedule. Keep your account up to date and services running smoothly by paying on time every month.
Covering Mesa: Bill Pay Kiosks
FAQ
What utility is the city of Mesa?
How much are utilities in Mesa, AZ?
How do I set up utilities in the city of Mesa?
How can I pay my utility bill in Mesa?
To pay your utility bill in Mesa, use the ‘My Utility Account’ service provided by the City of Mesa. Register and pay your bill with a credit card or bank draft. You can also set up automatic payments for each billing period. A 2.37% Service Fee will be charged when a credit or debit card is used for utility bill payments using this service.
Where can I Find my City of Mesa utility account number?
You can find your account number on your City of Mesa bill as shown below. The Service Address Zip Code is the zip code of the address that receives utilities. City of Mesa Utilities is your power hub for customer self service web portals supplying electrical energy to residential, commercial and industrial customers.
What if a caller ID is from the city of Mesa?
If you receive a call from a caller ID that appears to be from the City of Mesa: hang up and independently contact the City of Mesa to verify the authenticity of the call. We urge you to exercise caution and never provide crucial personal information over the phone, even if the caller ID appears to be from the City of Mesa. The City of Mesa will never call businesses or residents to demand immediate payment on late bills.
How do I contact mesaaz customer service?
For assistance please review the FAQ link at the top of the page or contact us at [email protected]. The Customer Service phone center and Business Office will be closed on Thursday November 28th and Friday November 29th for the Thanksgiving holiday. Normal business operations will resume Monday December 2nd. Forgot your password?
Does the City of Mesa sell ads?
Mesa does not sell advertisements for its website, social media account, or channel 11. We will never call businesses or residents to demand immediate payment on late bills. If you have any questions or concerns, please call us at 480-644-2221. Report any possible scams to the police.
Is mesaaz undergoing maintainance?
MesaAZ.gov is currently undergoing maintainance. The following services are affected at this time: We apologize for the inconvenience. The following sites are currently available: