Paying your water bill in Mercedes, Texas is easy and convenient with the city’s online payment options. The City of Mercedes offers multiple ways for residents to pay their utility bills including online, by phone, by mail or in person. With a variety of payment methods, paying your water bill can be quick and hassle-free.
Online Payments
The fastest and most convenient way to pay your Mercedes water bill is online The City of Mercedes has an online payment portal through Municipal Online Payments that allows you to pay your water bill 24/7,
To pay online, go to the Municipal Online Payments website and either sign into your account or register for an account. Registration is free and only takes a few minutes. Once logged in, you can view your balance, payment history, and make a payment.
There are a few ways to pay on the online portal:
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Quick Pay For quick, one-time payments you can use the Quick Pay option without logging in. You just need your account number and billing information.
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Registered Account: For recurring payments, account management and viewing payment history, register for an account on the site. This allows you to store payment information securely, set up auto-pay, and manage multiple accounts.
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Credit/Debit Card or E-Check: Online payments can be made by credit card, debit card or e-check. Visa, MasterCard, American Express and Discover cards are accepted.
Payments made online are processed immediately and you will receive a confirmation number. Payment receipts can also be viewed and printed from your online account.
Phone Payments
In addition to online payments, Mercedes utility bills can be paid over the phone. To pay by phone, call the City of Mercedes at (956) 565-3114. The city accepts payments in English and Spanish.
To make a payment over the phone, you will need to provide your account number and billing details. Phone payments can be made by credit card or debit card. Visa, MasterCard, American Express and Discover are accepted.
After making your phone payment, you will receive a confirmation number for your records. Phone payments are processed immediately upon completion of the call.
Mail-In Payments
If you prefer to pay your water bill through the mail, you can send your payment to:
City of Mercedes
PO Box 837
Mercedes, TX 78570
Mail your payment stub along with a check or money order payable to City of Mercedes. Do not send cash through the mail.
Allow 5-7 business days for mailed payments to be received and processed. Payments must be received by the due date to avoid late fees.
In-Person Payments
You can also pay your Mercedes water bill in person at the Water Department office located at:
400 S Ohio
Mercedes, TX 78570
In-person payments can be made Monday through Friday from 8:00am to 5:00pm. The city accepts cash, checks, money orders, and credit/debit cards.
Walk-in payments will not be accepted after 4:30pm per the city’s announcement. Be sure to arrive with ample time before closing to process your payment.
When paying in person, bring your payment stub or have your account number ready. You will receive a receipt as proof of payment.
Payment Due Dates and Late Fees
Water bills in Mercedes are issued on a monthly basis. Payment is due by the 15th of each month.
If payment is not received by the due date, a 10% late penalty will be applied to the account. Failure to pay your bill on time could also result in water service being disconnected.
Review your bill carefully each month and mark your calendar with the due date to avoid late fees. Sign up for reminders through your online account as well.
Account Management and Auto-Pay
Creating an online account through Municipal Online Payments allows for easy water bill management. With an online account you can:
- View real-time account balance and payment history
- Receive billing reminders and notifications
- Store payment methods for faster checkout
- Set up recurring auto-pay options
- Manage multiple water accounts
Setting up auto-pay can ensure you never miss a payment deadline. Payments will be processed automatically each month on the due date using your default payment method.
You have full control over your account and can cancel or change auto-pay at any time. Enable auto-pay through your online account for maximum convenience.
Assistance Programs
The City of Mercedes offers payment assistance programs for qualifying residents who may be struggling with water bills. Programs include:
- Payment arrangements for large past due balances
- Discounted senior rates
- Needs-based discount rates
- Temporary restoration of service
Contact the Water Department at (956) 565-3114 to learn more about bill assistance programs and see if you qualify. Help is available for those facing financial hardships.
Moving or Closing Your Account
If you are moving out of Mercedes, you will need to close or transfer your water account. Contact the Water Department at least 3 days before your move date to schedule a final meter reading and closing of your account.
Provide your new address for the final bill and refund of any deposit balance. Make sure any outstanding balance is paid before closing the account to avoid collections actions.
If you are transferring service to a new name, the new resident will need to contact the city and complete an application to open a new account.
Contact Us
Paying your water bill in Mercedes is quick and easy through the variety of payment options. For billing questions or account management, contact the Mercedes Water Department:
Address: 400 S Ohio, Mercedes, TX 78570
Phone: (956) 565-3114
Hours: Monday-Friday 8am-5pm
Email: N/A
Sign up for an online account to take control of your bill! Convenient online payments help you avoid late fees and keep your service active.
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