How to Pay Your Mathis, TX Water Bill: A Guide to Water Bill Payment Options

Living in the city of Mathis, Texas requires paying a monthly water bill to the city utility department While this bill can be paid in-person, the most convenient method is paying online or by phone. In this comprehensive guide, we’ll explore all the ways Mathis residents and businesses can pay their water bills, from online payments to automatic bank drafts

Overview of Mathis Water Utility Billing

The city of Mathis provides water utility services to residents and charges for this service via monthly water bills. These bills include charges for water usage, sewer, garbage collection, and other fees. Bills are issued monthly and are due by the 16th of each month.

Key contacts for the Mathis Utility Billing Office

• Phone: 361-547-3343
• Address: 411 E San Patricio Ave, Mathis, TX 78368

Failing to pay your Mathis water bill by the due date will result in late fees and potential water service shut offs. So it’s essential to pay your bill fully and on-time each month.

Convenient Ways to Pay Your Mathis Water Bill

The city offers numerous payment options to fit any schedule or preference:

Pay Online

The easiest way to pay is online through the City of Mathis website. You can use an e-Check from your bank account or a Visa, MasterCard, or Discover credit/debit card. Online payments can be made anytime and post instantly to your account.

Pay by Phone

Call 361-547-3343 to pay your water bill over the phone using a debit or credit card. Please have your account number ready. Phone payments are processed immediately.

Auto Bank Draft

For worry-free payments, sign up for auto bank drafts from your checking or savings account. Your bill will be paid automatically each month on the due date. Contact the utility billing office to set up bank drafts.

Mail In Your Payment

You can mail in a check or money order payment to:

City of Mathis Utility Billing
411 E San Patricio Ave
Mathis, TX 78368

Please allow 7-10 days for mailed payments to post. Include your account number and address on the check.

Use the 24/7 Drop Box

A secure drop box for check or money order payments is located to the left of the front entrance of City Hall. No cash is accepted in the drop box.

Pay In Person

You can pay with cash, check, money order or card at the Utility Billing Office located at City Hall. In-person payments are accepted Monday-Friday from 8am-5pm. Only 3 customers are allowed in the lobby at a time. Face masks are required.

Other Important Billing Details

• A 5% late fee is added if payment is received after 4:30pm on the due date
• A $20 service charge is added for any payments received after 4:30pm on the 23rd
• Ensure your name, account number, and address are on all checks and money orders
• For new service, you’ll need to provide proof of address and ID
• For billing changes, signature and ID is required on request forms

Avoid Late Fees and Penalties

The key to avoiding late fees is paying your Mathis water bill on time and in full each month. Online and phone payments are the best way to ensure on-time payment and have your account credited immediately.

Sign up for email or text alerts through the city website to receive reminders about your bill and due dates. And consider enrolling in auto-draft if you want a completely hands-off, automated approach to paying bills.

Review the utility fees and penalties overview so you fully understand the billing policies and costs of late payments.

What’s Included in Your Water Bill?

A standard Mathis water bill includes charges for:

• Water usage – Based on the amount of water used each month
• Sewer – Flat monthly charge
• Garbage collection – Flat monthly fee
• Sales tax
• Base charge
• Any past due balances

Usage charges are typically the largest portion of your monthly water bill. Check out the Mathis water rates to understand how volume of water used impacts your charges.

You can easily monitor your daily water usage through the city website to track consumption and get alerts for unusually high usage which spikes your bill.

Setting Up New Water Service

To set up new water service in Mathis, visit City Hall and provide:

• Proof of property ownership/lease
• Photo ID
• Completed application forms

There is an account setup fee and deposit required to activate new service. Appointments are required for all new service requests. Visit the Utility Billing Office pages for complete details on starting new water service.

Accessing Account Details Online

With an online account through the City of Mathis website, you can conveniently:

• View current and past water bills
• See payment history
• Monitor daily usage
• Update account contact info and billing address
• Pay your bill online
• Receive paperless e-bills
• Set up automatic payments
• Submit service requests

Keeping your contact details like phone and email address up-to-date ensures you get important account notifications to avoid any service disruptions.

Water Service Disconnections

The City of Mathis will disconnect water service if a bill is unpaid after the due date. Payments must be received by 4:30pm on the 23rd of the month to avoid shut off.

A $50 disconnection fee and $50 reconnection fee is charged for any service suspensions. Water will not be turned back on until the full past due amount is paid.

Avoid the major inconvenience of service interruptions by paying on time, every month.

Payment Assistance Programs

For customers facing financial hardship, the city offers payment assistance programs to help keep services active:

• Payment arrangements – Set up a tailored monthly installment agreement
• Balance forgiveness – Past due amounts may be waived for qualifying low-income households
• Bill rounding – Bills are rounded down to the nearest dollar

Contact the Utility Billing Office to learn more about bill assistance options and see if you qualify. Promptly submitting the required application forms is key.

In Summary

Paying your water bill doesn’t have to be a chore. Mathis offers flexible payment options like online, phone, auto-draft, mail or in-person. Just be sure to pay each monthly bill in full by the due date to avoid penalties. And check out the money-saving assistance programs if needed. Use this guide to steer clear of any service disruptions and keep your Mathis water flowing.