How to Pay Bills Online for the City of Maryville

Paying your bills online is a convenient option offered by the City of Maryville The city allows residents to pay their utility bills, property taxes, and other fees through a secure online payment portal This article will explain the benefits of paying bills online, provide step-by-step instructions for setting up an account and making payments, and answer frequently asked questions about the city’s online bill pay system.

Why Pay Bills Online?

There are several advantages to paying your Maryville bills electronically:

• Convenience – You can pay at any time of day or night without having to visit the municipal center in person.

• Payment options – In addition to credit/debit cards and bank account payments you can also pay by text or set up recurring payments.

• Account management – View balances, see payment history, update account information, and enroll in paperless billing all in one place.

• Avoid late fees – Payments are typically processed within 24 hours so you can ensure bills are paid on time.

• Secure – The payment portal uses industry-standard encryption to keep your information safe.

Paying online saves you time and gives you more flexibility and control over the payment process.

How to Set Up an Online Account

Setting up an account with the online payment system is quick and easy:

1. Go to www.maryvillegov.com/online-payments.

2. Click “Register Here” below the login fields.

3. Enter your account number and other requested information. Your account number can be found on your utility bill.

4. Create a username and password. Be sure to choose a password you can remember.

5. Agree to the terms of use.

6. Click “Register Account”.

Once registered, you can start managing payments immediately. You’ll only have to register once to pay all your Maryville bills online.

Making a Payment

Follow these simple steps to pay a bill through your online account:

1. Log into your account at www.maryvillegov.com/online-payments.

2. Click “Make Payment” and select the account you want to pay from the dropdown menu.

3. Enter the payment amount and date. You can pay the total balance or a partial payment.

4. Select payment method – credit/debit card or bank account.

5. Enter required payment details and billing information.

6. Review payment details and click “Continue” to process the payment.

The payment will typically reach your Maryville account within 24 hours. It’s that easy!

Other Handy Features

In addition to one-time payments, the online bill pay system offers other useful options:

• Paperless billing – Go green by opting out of mailed paper bills and accessing your statements online instead.

• Account management – Update your contact information, view previous statements, and check your balance in one convenient place.

• ** SMS/text payments** – Receive bill notifications via text and pay immediately through SMS.

• Automatic payments – Set up recurring payments from your credit card or bank account so your bills are paid automatically each month. One less thing to remember!

• Future-dated payments – If you want to schedule a payment for a specific date, you can set up one-time future-dated payments.

Frequently Asked Questions

What fees are charged for online payments?

There is a 2.85% service fee on all credit card and e-check online payments and IVR phone payments. This fee goes to the third-party payment processor, not the city. Cash or check payments made in-person or by mail do not have a fee.

When will my payment be applied to my account?

Payments are typically credited within 24 hours, but allow 48 hours for processing time before your bill’s due date.

Can I split payment between two methods?

Yes, you can divide your total payment between a credit card and bank account, for example. The ability to split payments provides flexibility.

Why can’t I make a payment if my account is in disconnect status?

If your account is scheduled for disconnection, the system will not allow online or IVR phone payments within 3 days of the shutoff date. Please call customer service to make arrangements.

What is the maximum payment amount?

You can pay up to $30,000 online per transaction. For larger amounts, you’ll need to process multiple payments.

Paying your City of Maryville bills online is fast, easy, and secure. Sign up for an account today to gain access to convenient payment options and account management tools that save you time and give you more control over your payments.