Paying your water bill on time is an important responsibility as a homeowner or renter. The City of Mansfield offers various convenient ways to pay your water and sewer bill so you never miss a payment. This article will outline the online, in-person, by phone, and by mail options for paying your Mansfield water bill.
Overview of Mansfield Water Utility Services
The City of Mansfield provides water and sewer utility services to over 45,000 residents across 20 square miles in Richland County, Ohio. The city’s water system includes two water treatment plants, 175 miles of water mains, four booster stations, and four water towers.
On average, Mansfield produces 9 million gallons of clean drinking water per day sourced from local reservoirs and wells. The Water Treatment Plant utilizes filtration, softening, fluoridation and disinfection to ensure water meets all EPA standards.
For wastewater, the city operates and maintains over 250 miles of sanitary sewers and 18 sewer lift stations conveying flows to the Water Pollution Control Center for treatment before being safely discharged.
Keeping these critical systems running requires significant resources and infrastructure investment funded by regular water bill payments from customers.
Paying Your Water Bill Online
The fastest and most convenient way to pay your Mansfield water bill is online through the city’s website,
To pay online:
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Click “Pay Bill” under the “View/Pay Water & Sewer Bill” section.
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Enter your 10-digit account number and 4-digit PIN found on your monthly bill.
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Choose whether to pay by credit/debit card or electronic check.
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Enter your payment details and submit.
Online payments are processed instantly, so your account will be updated right away. You’ll have peace of mind knowing your payment was received on time.
The city accepts Visa, Mastercard, Discover and American Express cards for online water bill payment.
Paying by Phone
For those who prefer to pay their water bill over the phone, Mansfield offers a 24/7 automated payment line at (419) 755-9785.
To pay by phone:
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Call (419) 755-9785
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Enter your 10-digit account number followed by the # sign
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Enter your 4-digit PIN followed by the # sign
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Choose your payment method – credit/debit card or checking account
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Enter your payment details
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Stay on the line to receive a confirmation number
Phone payments are processed immediately after you enter your details. You can pay by Visa, Mastercard, Discover or electronic check over the phone.
Paying in Person
You always have the option to pay your water bill in person at the Utility Collections office located at:
99 Park Avenue East
Mansfield, OH 44902
The office has a convenient drive-thru window open 24/7 where you can pay by cash, check or money order. You can also pay by credit/debit card inside the office Monday to Friday from 8AM to 5PM.
When paying in person, know your 10-digit account number to expedite the process. Bring your payment stub to make it easy for the clerk to look up your account.
Paying by Mail
To pay your water bill by mail, detach the payment stub from your bill and enclose it along with your check or money order. Make sure your account number is written clearly on the payment.
Mail your stub and payment to:
Utility Collections
99 Park Avenue East
Mansfield, OH 44902
Note that mailed payments take 5-7 days to process. Mail your bill at least one week before the due date to avoid late fees.
Recurring Automatic Payments
For hassle-free water bill payment, consider enrolling in the city’s automatic bank draft or credit card draft program.
With bank draft, your water bill is automatically deducted from your checking or savings account each month. For credit card draft, your bill is automatically charged to a card you have on file.
To enroll, complete the auto-pay enrollment form on the Online Bill Pay page. This form just needs to be submitted once to establish recurring payments.
Late Payments and Fees
Water bills in Mansfield are issued monthly and due 20 days after the bill date. If your payment is received after the due date, a 10% penalty will be added to your account.
Important notes about late payments:
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Late fees apply even if the due date falls on a weekend or holiday. Pay early to avoid fees!
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If your account remains unpaid for 30 days after the bill date, your water service may be discontinued.
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Once shut off for nonpayment, a $50 turn-on fee will be charged when service resumes.
Avoid late fees and service interruptions by paying on time every month. Consider automatic payments if you often forget your bill.
Payment Assistance Programs
If you’re struggling to keep up with water payments, Mansfield offers programs to help qualified low-income households pay their bills.
The H2O Help to Others program provides a 25% discount on base water rates for eligible customers.
LIHWAP is a federally funded program providing financial aid for water and sewer bills to maintain service.
Contact Utility Collections at (419) 755-9785 to learn more about bill assistance programs and how to apply.
Understanding Your Water Usage
Wondering why your water bill seems high? Mansfield provides a breakdown of current rates and fees on each monthly statement.
Your usage charges are based on water consumed in hundreds of cubic feet (CCF) along with sewer service and stormwater charges. The quantity used depends on factors like household size, appliances, and outdoor watering.
If you’re concerned about higher than normal usage, check for leaks and monitor daily habits to reduce waste. Mansfield also offers free water conservation kits to help curb excess usage.
Billing Questions?
Don’t hesitate to contact Utility Collections if you have any questions about your Mansfield water bill, payment options, or available assistance programs.
Their team is available by phone at (419) 755-9785 Monday through Friday 8AM to 5PM to help with any billing needs.
Paying your water bill on time every month is a small price to do your part in keeping Mansfield’s critical water/sewer infrastructure operating smoothly. Take advantage of the city’s convenient payment options to avoid service disruptions.
What if I pay online through my bank?
Once your new customer number and account numbers are live in the system after Aug. 12, 2024, you will need to update your payee information with your bank in order to make a payment.
What if I pay by check?
The process will remain the same, however, when making a payment by check, please include your new customer number and account number, or service address on the memo line.
Mansfield Water Receives Outstanding Public Drinking Water System
Where can I pay my utility bill in Mansfield OH?
Payments In-person: Convenient Drive-thru window located at 99 Park Avenue East, Mansfield, OH Payments By Phone: (833) 273-2018 for payments only Payments By Mail: Utility Collections, 99 Park Avenue East, Mansfield, OH 44902 Payments Online: online billpay Electronic Direct Deposit : Direct Payment Form
How do I pay my town of Mansfield bills online?
You can pay the following Town of Mansfield bills online: Payments can be made through City Hall Systems’ secure website for real estate, personal property, and excise payments. City Hall Systems allows you to pay bills online from your bank account or with a credit card. To pay using a bank account, there is a $0.50 fee per cart.
How do I pay my water bill in Mansfield?
Pay your utility bill electronically, over the phone, in person, by mail, or by setting up a bank draft plan. View City of Mansfield water and sewer rates. Review the water reinstatement procedures for termination of water service due to non-payment.
Does Mansfield have a public utilities office?
The City of Mansfield’s Public Utilities Office is committed to providing the best possible service to our customers. We appreciate your cooperation to help us accomplish this goal. We may need access to your water meter or additional information as needed.
Where is the Mansfield water repair department located?
The City of Mansfield Water Repair Department is located within the City Service Complex at 480 Park Avenue East.
How do I make a payment in Mansfield OH?
City of Mansfield offers several convenient methods for payments listed below. We accept cash (in person), checks, credit cards, money orders and electronic bank payments. Payments In-person: Convenient Drive-thru window located at 99 Park Avenue East, Mansfield, OH Payments By Phone: (833) 273-2018 for payments only