A Comprehensive Guide to Paying Your City of Madison Water Bill

Living and working in Madison, Wisconsin provides residents with access to high-quality drinking water through the city’s municipal water utility But this essential service comes with monthly water bills that must be paid on time

Fortunately, the City of Madison offers a variety of convenient payment options to quickly and easily pay your water bill each month

In this detailed guide, we’ll walk through everything you need to know about receiving, understanding, and paying your Madison water bill Let’s dive in!

Receiving Your Madison Water Bill

The City of Madison Water Utility issues monthly water bills to all residential and commercial customers. Here’s what you need to know:

• Bills are sent at the end of each month by mail or email if you enroll in paperless billing.

• They include charges for water usage, a meter service fee, and sewer.

• The due date is 21 days after the billing date.

• Bills are payable to the City of Madison Treasury.

Carefully review the usage, rates, and total balance due on each monthly bill. We’ll now look at payment options.

Pay Your Water Bill Online

The fastest and most convenient way to pay your Madison water bill is online through the city’s Municipal Services Payment Portal:

• Visit www.cityofmadison.com/water/billing-rates

• Click on “Pay Bills Online”

• Select “Water” and enter your account number

• Choose a payment amount and submit

Online payments post instantly to your account. You can pay by credit/debit card or electronic check. Sign up for auto-pay or e-billing too!

Pay by Phone

You can also pay your Madison water bill easily by phone using the automated pay-by-phone system:

• Simply call toll-free 1-877-822-8414

• Follow the prompts to enter your account number and payment info

• Payments can be made by credit/debit card or e-check

The automated phone payment line is available 24/7 for your convenience.

Pay by Mail

To pay by mail, send your check or money order along with your bill stub to:

City of Madison Treasury
PO Box 2997
Madison, WI 53701-2997

Be sure to mail at least 7 days before the due date. A late fee applies to mailed payments received after the cutoff.

Pay in Person

You can pay your water bill in person at either location:

• Madison Water Utility Office (119 E Olin Ave)

• City of Madison Treasury (210 Martin Luther King Jr Blvd, Room 101)

Both locations accept cash, check, credit/debit cards and money orders.

Enroll in Auto-Pay

For hands-free bill payment, sign up for auto-pay when registering your online account. This automatically pays your monthly water bill on the due date.

Avoid Late Fees

Madison water bills must be paid by the due date printed on your statement. Otherwise, a 1% late penalty applies.

Protect your credit and avoid extra fees by paying on time. Contact the utility about payment plans if needed.

Receive Bill Reminders and Alerts

When setting up your online account, opt in to receive bill reminders and past due notices by email and/or text message. Alerts help prevent late payments.

Assistance Programs

Qualified low-income Madison residents can receive financial aid for water bills through the Customer Assistance Program (CAP).

Contact the utility to learn more about CAP and other available assistance.

Summary of Paying Your Madison Water Bill

Paying online is the fastest and most convenient option. But you can also pay easily by phone, mail or in-person. Sign up for reminders and auto-pay to prevent late fees.

Contact the Madison Water Utility billing office with any other questions about your account, payment assistance or water service.