How to Pay Your City of Madison Bills Online, by Mail, or In-Person

Living in the city of Madison, Wisconsin means having access to great municipal services and amenities. But it also means needing to pay your fair share for those services by covering city bills like property taxes, utilities, parking tickets, and more. The city offers citizens multiple options to pay their bills conveniently online, by mail, over the phone, or in-person.

This comprehensive guide will walk through the various ways to pay your City of Madison bills, from setting up online payments to mailing a check to the correct address to dropping off cash at the treasurer’s office.

Paying Online

The easiest and most efficient way to pay your City of Madison bills is online through their secure payment portal. Here’s how it works:

• Visit Payment Website – Go to www.cityofmadison.com/epayment to access the online payment options.

• Setup Account – First-time users will need to register for an account Just provide your basic contact information.

• Choose Bill – Select the type of bill to pay – property taxes, citations, utilities, pet licenses, etc.

• Enter Details – Input your account number, amount due, name, and service address as required.

• Submit Payment – Enter your credit/debit card or bank account information to complete the transaction.

• Confirmation – You’ll receive a confirmation email and receipt number for your records.

• Check History – Log in anytime to view your payment history and signed up bills.

Paying on the City of Madison website is easy, fast, and secure. Just register an account and you can pay in minutes anytime.

Paying by Phone

You can also pay your City of Madison bills over the phone by calling (608) 266-4564. Here’s what to know:

• Call Center Hours – Live agents are available Monday-Friday from 7:30am-4:30pm CST.

• Speak to Agent – Select the appropriate option to speak with an agent who can take your payment.

• Provide Details – Have your account number, amount owed, service address, and payment info ready before calling.

• Accepted Methods – Make automated payments by debit/credit card or electronic check.

• Confirmation – You’ll receive a confirmation number for your records at the end of the call.

• Online History – Phone payments will show up in your account history if you registered online.

Calling in your payments is quick and easy. Just have all your account details handy to complete the payment with the agent.

Paying by Mail

To pay City of Madison bills by physical mail, send your check or money order to:

City of Madison Treasurer’s Office
210 Martin Luther King Jr. Blvd, Room 107
Madison, WI 53703

Be sure to include your payment stub, account number, and return address. Allow 5-7 business days for mailed payments to process to avoid late fees. You can also use certified mail or request delivery confirmation for added security.

Paying by mail avoids service fees, but takes longer to process. Use this method if you prefer to pay with check or need a payment paper trail.

Paying in Person

For those who prefer to pay their City of Madison bills in person, here are some options:

• Treasurer’s Office – The address above can accept payments by cash, check, credit/debit card, or money order.

• Clerk’s Office – You can pay citations and fines here in-person at 210 MLK Jr. Blvd, Room 103.

• Drop Boxes – Check the city website for 24/7 drop box locations to leave check/money order payments.

• Metro Locations – Many Madison Metro bus facilities allow you to pay citations and tickets in person.

When paying in person, be sure to bring your account number, payment stub, and identification. Only visit during open office hours or drop box access times.

Automatic Payments

For the most convenient way to pay your Madison city bills, set up automatic payments:

• Online Access – Register for an online account and select “Auto-Pay”.

• Choose Schedule – Have payments taken monthly on their due date or another recurring schedule.

• Enter Payment Method – Provide your bank account or credit/debit card number to be processed.

• Ongoing Payments – Your bills will now be paid automatically each billing cycle.

• Update Info – You can cancel or change your payment method at any time through your account.

Setting up auto bill pay with the City of Madison ensures you never miss a payment or deal with late fees again. It just takes a few minutes to get started.

Financial Assistance Programs

If you are having trouble paying your City of Madison bills and utilities on time, be sure to explore financial assistance programs like:

• Payment Plans – You may qualify for monthly payment plan options on utility bills and property taxes.

• Utility Assistance – Programs help income-eligible residents pay water/sewer bills.

• Property Tax Relief – Tax deferral or tax exemption programs available for seniors, veterans, and disabled residents.

• Rental Assistance – The city partners with non-profits offering help with rent and security deposits.

• Free Legal Aid – Get help understanding notices, avoiding eviction/foreclosure, and accessing relief programs.

The City of Madison wants all residents to have access to essential services, even those facing financial hardship. Reach out for help managing bills.

Key Takeaways on Paying Madison Bills

• Register for convenient online payments through the city’s ePayment portal.

• Call 608-266-4564 during business hours to pay bills by phone.

• Mail checks/money orders to City Treasurer’s Office, 210 MLK Jr. Blvd, Room 107.

• Pay in person at the Treasurer’s Office, Clerk’s Office, Metro locations, or drop boxes.

• Setup automatic payments to have bills paid on time without the hassle.

• Financial assistance programs exist for those struggling with city utility and tax bills.

Don’t let paying your Madison city bills become an overwhelming monthly task. Use these tips to pay online, over the phone, by mail, or in-person and gain peace of mind knowing your accounts are in order. Reach out for help if you need it.