A Complete Guide to Paying Your City of Lynchburg Utility Bill

Navigating utility bills can be confusing, but the City of Lynchburg offers numerous simple and convenient ways to pay your water, sewer, trash, and other city services Whether you prefer online, phone, mail, or in-person, this comprehensive guide outlines the many options to fit your needs.

Overview of City of Lynchburg Utility Billing

The City of Lynchburg provides essential utilities like water sewer, stormwater and trash/recycling removal to residents and businesses. Usage charges appear on a monthly utility bill that must be paid by the due date to avoid penalties.

The City aims to make paying bills fast and straightforward through various payment channels However, with so many choices, it helps to understand the key details of each

Pay Online

The quickest way to pay your City of Lynchburg utility bill is online through the CityLink portal. This allows 24/7 secure access from your computer or mobile device.

First, login or register for a CityLink account. Have your utility account and customer numbers handy to link to your profile.

You can pay by Visa, Mastercard, American Express, Discover or electronic check. Note that credit/debit cards incur a 2.25% processing fee.

Enter your payment info, double check the amount, and submit. Your payment will post to your account within 3 business days.

Pay by Phone

To pay by phone, dial the automated payment line at 800-272-9829. Select option 3 for taxes, then option 3 again for utility bills.

When prompted, enter your 7-digit account number and 3-digit customer number found on your bill. Also provide your 10-digit phone number.

You’ll then enter credit/debit card details to complete payment. A 2.25% processing fee applies to card payments.

Record the confirmation number as proof the payment went through successfully. Expect posting within 3 days.

Pay via Kiosk

For cash-free in-person payments, visit one of the City’s convenient payment kiosks located at:

• City Hall
• Lynchburg Public Library
• Regal River Ridge Mall

Simply insert your credit/debit card, enter your account details, select amount, and collect your receipt. Processing fees apply to card payments.

Pay by Mail

To pay by mail, send a check or money order along with your payment stub from the bill. Without the stub, your payment could be delayed.

Make sure your account and customer numbers are written on the check. Send to the payment processing P.O. Box address printed on the statement.

Allow 5-7 days for mailed payments to post. Do not mail cash payments.

Pay In-Person

You can pay your utility bill in-person at City Hall Monday-Friday from 8:30am-5pm, excluding holidays.

Head to the 10th Street entrance and visit the tellers to pay by cash, check, or money order. Bring your bill to speed up account lookup. Get your receipt before leaving.

In-person payments allow immediate posting so your account reflects the updated balance.

Bank Account Direct Debit

For hands-free bill payment, enroll in automatic bank account debits. Download the authorization form from the City website and submit with a voided check.

On your next bill, the City will process a $0 pre-note transaction before drafting the actual amount due on following bills. You’ll receive a “do not pay” message when active.

Provide 30 days notice if you need to change bank accounts or cancel debits. Declined drafts incur fees.

Payment Plan for Past Due Balances

If you cannot pay your balance in full, call the billing office to set up a monthly payment plan tailored to your financial situation.

As long as you make consistent on-time payments, your account remains in good standing and avoids shut off. Late fees still apply.

Payment plans provide an option for managing overdue balances while keeping service active. Discuss terms that fit your budget.

Financial Assistance Programs

The City offers assistance programs for customers facing financial hardships that make utility bills unaffordable.

This includes the LYH Program which provides bill discounts for eligible low-income seniors and disabled individuals.

Contact the billing office to learn about programs you may qualify for and apply. Required documents prove identity, residency, and income.

Avoid Late Fees and Disconnection

Paying after the due date incurs incremental late fees until paid in full. Accounts over 60 days past due may face water service shut off.

Avoid penalties and disruptions by paying on time every month. For low-income customers, inquire about financial assistance.

Immediately call the billing office if special circumstances prevent on-time payment so they can advise on available options before your account becomes delinquent.

Update Contact Information

To ensure timely delivery of your bill and account notices, keep your contact details current with the City.

Update any changes to mailing address, phone number or email through your CityLink profile or by contacting customer service.

Accurate contact information prevents missed bills leading to complications.

Security of Payment Information

The City takes data protection seriously by incorporating security measures like:

• Encryption technology to safeguard sensitive personal and financial data.
• Password-protected account access.
• Routine auditing of payment systems.
• Validation checks for account changes.

You can pay bills with confidence knowing safety precautions are in place.

Get Billing and Payment Support

The City of Lynchburg utility billing team stands ready to help with any questions or issues. Reach out by:

• Calling 434-455-3840
• Emailing [email protected]
• Visiting the billing office at City Hall

Whether you need to dispute a charge, request an invoice copy, set up a payment plan, or anything in between, get personalized support paying your bill.

Simple Processes for Utility Bill Payment

Paying City of Lynchburg bills is stress-free thanks to the numerous payment channels catering to individual preferences and needs. Pay at home, on your phone, at a kiosk, by mail, or in-person. Assistance programs provide affordability solutions. With multiple options, paying utility bills just got easier.