Having access to clean, reliable water is essential for every household and business The City of Longview provides this vital service and bills customers monthly for their water usage Paying your water bill on time is important to maintain service. The City offers convenient online and in-person options to make paying your bill quick and easy each month.
About the City of Longview Water Utility
The City of Longview is located in northeast Texas and provides water service to over 80,000 residents and businesses within the city limits and surrounding areas. The Water Services Department oversees the treatment distribution billing and maintenance for the City’s water system. Customers are billed monthly based on metered water consumption along with a base service fee.
Online Payment Options
The fastest and most convenient way to pay your City of Longview water bill is online through their website. The City offers two online payment options – Quick Pay Now and eCare account access.
Quick Pay Now
This option allows you to make one-time water bill payments as a guest without logging in. Simply visit longviewtexas.gov/2542/Online-Payments and click on the Quick Pay Now button. Enter your 10-digit account number and exact service address. Payment can be made by credit card, debit card or e-check. A $1.00 convenience fee applies to card payments.
eCare Account Access
Setting up a free eCare account allows you to view your water usage history, setup recurring payments and manage account settings online. Register at longviewtexas.gov/ecare. You’ll need your account number, an email address, and current balance due. Then you can login anytime to make one-time payments or set up autopay. It’s quick, easy and secure.
Paying by Phone
The City also offers a 24/7 automated phone payment system. To make a payment by phone:
- Call 903-237-1066
- Select option 1 for the automated system
- Enter your 10-digit account number
- Select option 1 to make a payment by card or e-check
- Enter payment information and follow prompts
The phone system is available anytime to make quick water bill payments by card or electronic check with no additional fee. Just have your account number and payment info ready.
Paying by Mail
If you prefer to mail in your payment, you can send a check or money order using the payment stub attached to your paper water bill. Be sure to write your account number clearly on the check or stub and detach and enclose the portion with your payment.
Payments should be mailed to:
City of Longview
Utility Billing Services
PO Box 1952
Longview, TX 75606
Allow 5-7 business days for mailed payments to be received and processed by the due date.
Paying In Person
For customers who want to pay their water bill in person, the Utility Billing office is located inside Longview City Hall at 300 W Cotton St. Office hours are Monday through Friday, 8 AM to 5 PM. Cash, check, money order or card payments are accepted. Proper ID is required when making payments in person.
Setting Up Autopay
The most convenient option for paying your City of Longview water bill is to enroll in autopay through your online eCare account. This securely links your payment method on file to your account to automatically pay the amount due each month on the bill due date. No worries about forgetting a payment!
To get started, login to your eCare account and under “My Profile”, click on “AutoPay Accounts”. Choose a payment method and submit. On your next bill, the system will automatically process payment on the due date. You can cancel or change your autopay option anytime through your online account.
Account Security
The City takes protecting customer data and account information very seriously. Customers may be required to show an ID or account records to help verify identity when making changes to account access or details. This ensures the security of your water account and personal information.
Avoid Late Fees
Water bills for the City of Longview are due by the 20th of each month. A 10% late fee is applied if payment is not received by the due date. Setting up autopay through your online account is the best way to avoid late fees. The City also offers payment extensions if you are struggling to make a payment – just reach out before the due date. Keeping your water account active is important, so contact Utility Billing immediately with any billing questions or concerns.
Payment Assistance
If facing financial hardship, the City of Longview wants to help customers maintain their water service. They partner with local non-profits and charities to provide bill payment assistance and grants to those who qualify. The City also works directly with customers needing help through flexible payment plans. Reach out right away if you are struggling to pay your water bill.
Summary
Accessing safe and reliable water service through the City of Longview is essential. Paying your monthly water bill on time ensures uninterrupted service. Online payments, phone payments, automatic bank drafts, mail and in-person options provide convenient ways to pay each month. Setting up autopay provides peace of mind your bill is always paid on time. Be sure to reach out for payment help if needed. Maintaining an active water account is vital for every household and business.
Longview’s proposed budget includes water bill increase, no increase in pay for public workers
How do I access my Longview water utility account?
To access your Longview water utility account, enter your account number and password. Account Number: Your Account Number Password: Contact Us Water Utilities Website| City of Longview Website City of Longview Water Utilities Mail: P.O. Box 1952, Longview, TX 75606 Location: 300 W. Cotton St. – City Hall
How do I pay my Longview water bill online?
The City of Longview offers two easy ways to pay your water bill online with Quick Pay Now (QPN) and e-Care account access. There is no extra charge for either of these payment methods. All payment amounts are validated as real-time and accepted according to a prescribed schedule.
Where is the Longview Water Utility located?
The City of Longview Water Utilities Location: 300 W. Cotton St. – City Hall, Longview, TX
Does Longview offer automatic utility bill payment?
Recurring ACH: For your convenience, the City of Longview offers automatic utility bill payment (Automatic Clearing House Debit) (ACH) for its utility customers. An application form may be obtained at Longview City Hall or by downloading the application and information about automatic utility bill payment (PDF).
How do I send a check to Longview City Utilities?
Make checks payable to Longview City Utilities. Place payment envelope in one of the drop boxes conveniently located in front of City Hall. Please remember to include payment stub. In the grassy median on Broadway near the ballot boxes. Please remember to allow 5 business days for postal delivery.
Does the city of Longview retain credit card or checking account numbers?
The City of Longview does not retain credit card or checking account numbers for any payment made. The City of Longview is committed to providing great customer service. We are proud to offer you a variety of options for paying and managing your water, sewer, garbage and storm water utilities account.