A Comprehensive Guide to Paying Your City of Lincoln Utility Bill Online

Living in the city of Lincoln, CA comes with great community amenities like water, sewer, garbage collection, and more Paying your utility bill on time ensures continuous service. The city offers convenient online payment options to pay your bill anytime, anywhere. This article will walk you through everything you need to know about paying your City of Lincoln utility bill online

Overview of City of Lincoln Online Bill Pay

The City of Lincoln uses an online payment system called Civic Pay for residents to pay utility bills. You can access Civic Pay at https://lincolnca.merchanttransact.com/.

On Civic Pay, you can

View current and past billing statements
Make one-time payments
Set up recurring payments
Pay multiple bills at once
Store payment methods for future use
Get emailed receipts

Paying online through Civic Pay allows you to skip lines and stamps. You can take care of your City of Lincoln utility bill anytime on your computer or mobile device.

Creating an Account on Civic Pay

To use the full functionality of Civic Pay, you’ll first need to create an online account. Here are the steps:

Go to https://lincolnca.merchanttransact.com/ and click “Sign Up” in the top menu.
Enter your account number, name, email address, phone number and password. Your account number can be found on your paper utility bill.
Select your security questions and provide answers.
Agree to the terms of use and privacy policy.
Check your email inbox for a verification link and click it to complete signup.

Once your account is created, you can start paying your City of Lincoln utility bills online! Signup only takes a few minutes.

Viewing Your Bill on Civic Pay

After logging into your Civic Pay account, you can view current and past billing statements. Just follow these steps:

Click on the “Billing & Payments” tab.
Select the utility account you want to view.
Click “Statements” to see available billing cycles.
Click any statement to open the PDF for detail review.

Having bill details available on Civic Pay makes it easy to see charges before making a payment. You can access statements anytime without digging for paper copies.

Payment Options on Civic Pay

Civic Pay offers various payment methods to provide maximum flexibility:

Credit/Debit Card – Pay directly with Visa, Mastercard, American Express or Discover cards.
E-Check – Use your routing and account number to pay from your bank account.
AutoPay – Set up recurring payments to be deducted automatically each billing cycle.
Cash – Take cash payments to the City of Lincoln utility billing office.
Check – Mail paper checks with your remittance slip.
Money Order – Purchase money orders payable to the City of Lincoln.

You can choose the most convenient option each time you need to pay. Your payment method and details stay securely stored in your Civic Pay account.

Enrolling in AutoPay

For hands-free utility bill payments, enroll in AutoPay on Civic Pay. Follow these steps:

Under “My Profile,” click on “AutoPay Program.”
Select the account you want to enroll and click “Enroll Account.”
Choose your payment method and enter details.
Pick your deduction date – either the due date or a set day each month.
Review and agree to the terms.
Click “Confirm” to complete enrollment.

Now your bill will be paid automatically each period! You’ll receive email notifications before payments are processed. Adjusting or cancelling AutoPay is easy within your profile.

Getting Account Alerts

For extra convenience, you can set up custom account alerts on Civic Pay. Common alerts include:

Payment reminders before your due date
Confirmation every time a payment is made
Notification if a payment fails or is late
Balance threshold warnings if your account becomes past due

Alert preferences are configured under “My Profile.” Enable the alerts important to you for added peace of mind.

Getting Help from Customer Support

If you need assistance with Civic Pay, Lincoln’s utility billing department is available to help:

Phone: Call 916-434-2430 during business hours
Email: Email [email protected]
In Person: Visit City Hall at 600 6th St in Lincoln

The billing staff can answer questions about account issues, reset passwords, walk you through the site, and more. Don’t hesitate to reach out!

Benefits of Paying Online

Using Civic Pay to pay your City of Lincoln utility bills online provides many benefits, such as:

Convenient 24/7 access from any device
Avoid driving to City Hall or mailing payments
Securely store payment information for future transactions
Set up automated payments to avoid late fees
Receive email reminders and notifications
Access billing history in one place
Reduce clutter from paper statements and bills
No processing delays compared to mailing payments

Online payments with Civic Pay make managing your City of Lincoln utility account faster and more efficient.

Pay Your Bill Stress-Free

City of Lincoln CA – Rate Study

Where can I pay my utility bill at Lincoln City Hall?

inside City Hall 1st floor, located to the left near the Finance Department. Utility Billing division can accept payments at the City Hall. Front counters are located on the 1st floor – Utility Billing. Form of payment can be in: Lincoln offers an Automatic Bank Draft (ABD) transaction through the customer’s checking or savings account.

Where is Lincoln City Hall?

City Hall is in downtown Lincoln at 600 Sixth Street. Our counter hours are Monday – Friday 9am – 3pm. We are pleased to offer our citizens, businesses, and visitors access to government services online, 24 hours a day, 7 days a week. To use ALL the services we provide you must register and create a user account.

What type of payment does Lincoln offer?

Form of payment can be in: Lincoln offers an Automatic Bank Draft (ABD) transaction through the customer’s checking or savings account. On the due date, ABD will withdraw funds from the customer’s bank account. Transaction will be the first of each month (or next business day if the first falls on a holiday or weekend).

What services does Lincoln offer on city holidays?

Closed on City Holidays Lincoln provides water, sewer, and garbage services to all residents within the incorporated City limits. The services are billed on a monthly basis. The charges for all three services are combined on one bill, which is mailed between the eighth and the twelfth of each month.