How to Pay Your Utility Bill in the City of Lexington

Paying your monthly utility bill is a regular necessity for residents and businesses in Lexington. This guide covers everything you need to know about paying your Lexington utilities bill conveniently and on time.

Overview of Lexington Utility Services

The City of Lexington provides essential utility services including

• Electricity
• Water
• Wastewater
• Garbage collection

Customers are billed monthly for usage and services Ensuring on-time payment is crucial for maintaining uninterrupted service

Key facts about Lexington utility billing:

• Approximately 50,000 customers
• Bills generated monthly
• Due date is around 20th of each month
• Late fees applied if not paid by due date
• Service disconnected for non-payment
• Range of payment options available

Lexington utilites are managed by the City’s Public Works department Contact them with any account or billing questions.

Payment Options for Lexington Utility Bills

The City offers several ways to pay your monthly utility bill:

Pay Online

• Fast and convenient payment via the City’s online portal
• Accepts credit cards, debit cards or e-checks
• Setup autopay or make one-time payments

Pay by Mail

• Detach and mail payment stub with check or money order
• Allow 5-7 days for mail delivery to avoid late fees

Pay by Phone

• Call the City’s automated payment line to pay by credit/debit card
• Speaking with a customer service rep is also an option

Pay in Person

• Visit the Public Works office to pay with cash, check or card
• An after-hours drop box is available in the parking lot

Bank Bill Pay

• Your bank may offer bill pay services from your checking or savings
• Funds transferred directly to the City; minor fees may apply

Automatic Bank Draft

• Set up monthly autopay directly from your bank account
• Drafts are processed on your bill’s due date each month

Payment Kiosks

• Self-service kiosks located around the City accept credit/debit/cash
• Avoid drive time and lines by paying at a kiosk

Check your bill for locations and specifics on these options. Online, phone, and bank payments are most convenient.

Understanding Your Utility Bill

Utility bills arrive monthly and reflect usage from the prior month. Key details include:

• Multiple services listed with separate charges
• Total due based on fixed fees plus metered usage
• Due date around the 20th of each month
• Late fee if not paid within 10 days of due date
• Shut off warning if 30+ days past due

Review your bill closely each month and report any potential errors immediately. Usage spikes could indicate leaks or other issues. Catching problems early saves money.

Avoid Late Fees and Service Disruption

To avoid penalties, pay your utility bill in full by the due date every month. Consequences of late payment include:

• $10 late fee applied 10 days after due date

• Additional $25 fee if not paid 25 days after due date

• Water and electric service disconnected if over 30 days late

• Reactivation fees to restore disconnected service

• Sent to collections if unpaid after 60 days

Protect your credit and maintain uninterrupted utility service by paying on time. Contact the City right away if you expect payment difficulties.

Payment Policies and Special Programs

Keep these other payment policies and programs in mind:

• Update your contact info if moving to ensure accurate billing

• Low income and senior assistance programs available

• Payment arrangements can be set up if you cannot pay in full

• Only account holders can obtain account details

• Final bills must be paid when closing an account

• New service activation requires a deposit

Reach out to the City’s utility billing team with any account questions.

Seek Payment Assistance if Needed

If you are struggling financially, contact the City to ask about payment assistance programs you may qualify for:

• Deferred payments – delay payment for 30-90 days

• Payment arrangements – make partial payments over time

• Temporary discounted rates

• Balance forgiveness – portion of balance waived

• LIHEAP assistance – federal bill payment assistance

Do not ignore an overdue bill – call early to learn about help available. Keeping your account active avoids unnecessary penalties and the cost of reactivation.

Paying your monthly utility bill is an essential obligation for every Lexington resident and business. Use the City’s convenient online and automated payment options to pay on time and avoid fees. Seek assistance if needed to maintain uninterrupted service. Managing your account properly keeps costs low for you and the City. Reach out to utility billing staff for guidance on payments or programs.