Having reliable water service is vital for Lenoir residents and businesses. Paying your monthly City of Lenoir water/sewer bill on time is an important responsibility as a customer. This article provides a complete overview of your statement, understanding the charges and easy ways to pay your Lenoir water/sewer bill.
Ways to Pay Your Lenoir Water Bill
The City of Lenoir offers several convenient payment options:
- Online using credit/debit card or e-check
- Automatic bank draft
- Drop box with check or money order
- By mail with check or money order
- In person at City Hall with cash, check, or card
Payments are due by the due date on your statement to avoid penalties. The fastest and easiest way for most customers is paying online.
Reading and Understanding Your Statement
Carefully reviewing your Lenoir water/sewer bill ensures you understand what you’re being charged for. Key elements include:
- Account number
- Service address
- Billing date
- Previous balance
- Due date
- Current water usage charges
- Sewer charges
- Garbage fees
- Any additional fees
- Total amount due
Check for any usage spikes or errors Contact the utility billing department with any statement questions
Paying Your Lenoir Water Bill Online
Paying online through the payment portal is easy and secure:
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Go to CityofLenoir.com and click “Pay Bills Online.”
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Select “Water Bills” and enter your account number and last payment amount.
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Choose your payment amount and enter credit/debit card or bank details.
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Review payment info and submit.
Online payments post to your account usually within 1 business day.
Paying Your Lenoir Water Bill by Bank Draft
For automatic payments, complete the bank draft authorization form to have your bill amount drafted from your bank account monthly.
Attach a voided check/deposit slip and submit the form to City Hall or fax to (828) 394-1072.
Paying Your Lenoir Water Bill by Drop Box
To pay by drop box, place your check or money order in an envelope marked “Water/Sewer” and deposit in the drop box at:
- City Hall (801 W Ave NW)
- Hudson Town Hall
No cash. Allow 2 business days for drop box payments to process.
Paying Your Lenoir Water Bill by Mail
Mail your water/sewer bill payment check or money order to:
City of Lenoir
PO Box 958
Lenoir, NC 28645
Write your account number on the payment and allow 5-7 business days for delivery to avoid late fees.
Paying Your Lenoir Water Bill in Person
To pay in person with cash, check, or card, visit:
City of Lenoir City Hall
801 W Ave NW
Lenoir, NC 28645
City Hall is open Monday-Friday, 8am-5pm. No additional fees for paying in person.
Avoid Late Fees and Penalties
If unable to pay on time, call the utility billing department right away to explain and request an extension to avoid late penalties or service disruption.
The City may offer payment arrangements or connect you with utility bill assistance programs if struggling financially. Do not ignore past due bills – call them immediately.
Update Account and Contact Information
Log into your account on the billing portal to update your mailing address, phone number, email, bank account details, or other account information whenever needed.
Moving? Make sure to close your account properly and provide advance notice to get a final bill. New customers must open an account.
Paying your City of Lenoir water/sewer bill fully and on time each month is simple with the convenient online, bank draft, drop box, mail, and in-person payment options. Carefully review your monthly statement details and amounts due. Contact utility billing staff with any account or billing questions. Stay current on your water/sewer account to continue enjoying uninterrupted service!
Help Paying Your Water Bill Campaign
How do I pay my water bill in Lenoir?
The City offers several ways for customers and residents to pay water and tax bills. The City of Lenoir partners with a third-party vendor to provide online payment services to customers at no charge. Customers that pay online will be directed to a different website to process their payments.
Will a payment update my Lenoir City Utility Board Account balance?
Payments will immediately update your Lenoir City Utility Board account balance. However, please allow up to 24 hours for your payment to post to your financial institution. A confirmation email/text message will be sent upon payment completion.
What is Lenoir City Water?
Lenoir City Water is a water utility company that collects water from surface water sources and is subject to regulations under the Safe Drinking Water Act. The EPA requires Lenoir City Water to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
What services does Lenoir have?
Downtown Lenoir Visit the Downtown Lenoir website. Recycling Center City residents can drop off common recyclables at the Recycling Center. Police Department The City Police Department is committed to providing quality service 24/7/365. Water Service Sign up and maintain water and sewer services. WaterSmart Portal Sign up! Check water use.
Does Lenoir have a police department?
The City of Lenoir Police Department has brought back the position of Major, and promoted two officers to the rank of Captain. Police Chief Brent Phelps restructured the department earlier this year to strengthen the chain of command. Read on Mayor Joe Gibbons and City Council proclaimed April 2023 to be Fair Housing Month in Lenoir.
What if I have not paid my water bill?
Payments are applied in the following order with any past-due items being paid first: delinquent fees, solid waste, sewer charge, water charge. If your service has been disconnected for non-payment, and you have paid the bill in full, please contact city hall at 828-757-2200 between 8:30 am to 5:00 pm to have your service reconnected.