Paying your water bill to the City of Lawrenceville is easy and convenient through several options – online, by phone, automatic bank draft, by mail, or in person. This comprehensive guide covers all the details on how to pay your Lawrenceville water utility bill quickly and hassle-free.
Overview of Lawrenceville Water Bill Payment Methods
The City of Lawrenceville offers flexible ways to pay your water bill
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Online – Fast and easy 24/7 payments through your online account dashboard
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Phone – Call to pay by debit/credit card using the IVR automated system or speaking with a customer service agent.
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Auto Bank Draft – Set up recurring monthly payments directly from your bank account.
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Mail – Send a check or money order payment via standard mail.
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In Person – Visit City Hall offices and drop box to pay by cash, check, card, or money order.
Review the available options to choose the most convenient payment method for your needs each month.
Paying Your Lawrenceville Water Bill Online
Paying online through the customer portal is the quickest way to process your water bill payment to the City of Lawrenceville.
Follow these steps:
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Go to www.lawrencevilleutilities.com and click on “Pay My Bill”.
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Click on “Make a Payment” and enter your account username and password.
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Select the account to make a payment towards.
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Enter your debit or credit card details and billing information.
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Review payment details and submit.
Online payments process instantly. You’ll receive a confirmation email with transaction details. Paying through the online portal is secure, fast, and available 24/7.
Paying Your Water Bill by Phone
Call 1-877-755-7556 to use the City of Lawrenceville’s automated payment system and pay your water bill by phone using a debit or credit card.
To speak with a customer service representative to process your payment, call 678-407-6675 during business hours of 8am to 5pm Monday through Friday.
Whether using the IVR system or speaking with an agent, have your account number, invoice amount, and card details ready to make the payment quickly. Expect phone payments to process within 24-48 hours.
Setting Up Auto Bank Draft Payments
For automatic and hassle-free water bill payment each month, enroll in bank auto draft with the City of Lawrenceville.
Complete the Auto Bank Draft form available on the City’s website and mail or deliver it to City Hall along with a voided check. This authorizes the City to withdraw your water bill amount directly from your bank account each month on the due date.
You can cancel auto-draft at any time by submitting an Account Changes form. Auto-draft ensures your bill gets paid on time without the effort of manual payments.
Paying Your Water Bill via Mail
To pay your City of Lawrenceville water bill by physical mail:
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Make a check or money order payable to City of Lawrenceville for the total due.
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Write your account number on the check memo line for easy reference.
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Mail your payment to: City of Lawrenceville, PO Box 2200, Lawrenceville, GA 30046
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Allow 7-10 business days for standard mail delivery and processing time before the due date.
Mail-in payments provide a documented paper trail. Just be sure to send it early to avoid late fees.
Paying in Person at Lawrenceville City Hall
In-person payments can be made at City Hall located at 70 S Clayton St, Lawrenceville, GA 30046 during normal business hours of 8am to 5pm Monday through Friday.
Accepted payment methods include:
- Cash
- Check
- Credit/debit card (Visa, Mastercard)
- Money order
An after hours night drop box is also available for check/money order payments. Cash is not recommended for the drop box.
In-person payments offer direct customer service and next day processing. The city does not offer same day reconnection service.
Payment Assistance Programs
For customers needing help paying their water bill, the City partners with the Lawrenceville Response Center to offer payment assistance for eligible applicants.
Programs are income based and can cover part of the bill through grants or loans. Contact the Response Center or City Water Department for details on qualifications and application process.
Avoid Late Fees and Disconnection
To avoid penalties:
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Pay by the due date noted on your water bill each month.
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If your account is past due for non-payment, pay the past due amount immediately before disconnection.
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A $60 disconnection fee and $65 reconnection fee apply for delinquent accounts.
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Keep your account information current to ensure you receive bills and can make payments on time.
Sign up for reminders and take advantage of automatic payments to prevent missed dues and penalties.
Contact City of Lawrenceville for Bill Pay Support
Reach out to the City of Lawrenceville Water Utility team for any questions or issues related to your account and paying your bill:
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Phone: 678-407-6675
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Email: [email protected]
The water department can help with payment troubleshooting, managing your online account, updating information, and any billing or payment inquiries.
Why Paying Your Water Bill Matters
When you pay your water bill on time each month to the City of Lawrenceville, you help:
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Maintain uninterrupted access to clean, safe water for household needs
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Keep wastewater and sewage systems running properly
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Fund operation, maintenance, and improvements of local water infrastructure
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Avoid service disruptions and costly penalties that impact you and the utility department
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Sustain the municipal utility’s financial health and ability to serve the community
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Demonstrate you value the vital water services provided to residents
So pay your Lawrenceville water bill early, through your preferred payment method, and take an active role in supporting this essential service. Reliable water delivery and wastewater management depend on customers paying their share.
Choose a method of payment that works best for you and your life.
You may elect to have your monthly utility bill automatically drafted from your bank account by completing the Online Automatic Bank Draft or complete the Automatic Bank Draft form (PDF) and delivering it to City Hall along with a voided check.
To cancel an Automatic Bank Draft, complete the Account Changes Form. In the “What needs to Change” field please indicate “Stop Automatic Bank Draft”.
- Many banks offer a bill pay service via their website. These services will allow the account holder to set up payees online and submit payment requests. The bank will debit your account and forward payment directly to us by a printed and mailed check or electronically as an Automated Clearing House (ACH) transaction. Your bank may or may not charge a fee for this service. Please contact your bank for information and assistance on using this service.
- If you elect to use this service, please set up the payment to be made out to the City of Lawrenceville and include your utility account number. If you are making payment for multiple utility accounts, please create a separate payment for each account.
- Typically, regular bank electronic transactions will be delivered in one to two business days, and checks printed and mailed on your behalf will be delivered in five to seven business days.
- Utility Account Payments may be made online using MasterCard or Visa.
- Please allow 24 to 48 hours for transactions to be posted to your account.
- For questions or support in using the Customer Portal, please call Customer Service at Phone: 678-407-6675 or email Customer Service.
- Utility Account Payments may be made by phone using Visa or MasterCard. Call toll free to Phone: 1-877-755-7556 to be connected to our automated phone payment system.
- Please allow 24 to 48 hours for transactions to be posted to your account.
Please mail payments to: City of Lawrenceville Utility Payments P.O. Box 2200 Lawrenceville, Georgia 30046
Please allow 7 to 10 business days for mailed payments to be received and posted to your account.
Pay In-Person at City Hall
- Payments may be made using cash, check, money order, Visa or MasterCard credit or debit cards, or in-person at City Hall during regular business hours.
- After hours payments may be made using the night drop box located beside the drive-through payment window.
- Payments received after 5 pm are posted to accounts on the next business day and may be subject to additional fees and penalties.
- If your account has been disconnected or scheduled for disconnection for non-payment there is a $60 administrative fee that will be charged to your account.
- If you would like for your service to be restored the same day, an additional fee of $65 will be charged to your account. Same day service is not guaranteed, and is based on the available resources.
- A $1.00 per month statement fee will be incurred for paper billing to offset printing and mailing costs. Signing up for e-billing will remove this $1.00 fee from your account as long as you are enrolled.
- A $1.95 per month statement fee will be incurred for cash, check, or card payments to offset payment processing fees. Signing up for auto-bank draft will remove this $1.95 from your account as long as you are enrolled.
After making your payment, please contact Customer Service if you would like same day service. Services are restored between 8:00 am and 5:00 pm Monday through Friday.
If you need payment assistance, the City has partnered with the Lawrenceville Response Center to assist eligible customers.
Help Paying Your Water Bill Campaign
FAQ
What is the phone number for Gwinnett County water payment?
What is the phone number for the city of Lawrenceville gas bill?
What changes have been made to Lawrenceville utilities billing & payment solutions?
Lawrenceville Utilities has implemented new billing and payment solutions for our customers. There are a number of improvements requested by customers that will be immediately noticeable. The updates include: Ability to request e-mail bills.
What is the city of Lawrenceville customer self service portal?
The City of Lawrenceville Customer Self Service portal offers a new and easy way to view customer and account information! With CSS, you can Sign up for automatic payments. Update, view, and modify with a click of a button with Customer Self Service. Exciting Changes to Your Utility Billing are Here!
How do I pay my Lawrenceburg utility bill online?
Lawrenceburg Utility Systems offers you many ways to conveniently pay your bill. SmartHub is LUS’s online bill payment system that also allows you to set up automatic payments, make one-time payments, view your billing statement, and even monitor your utility usage history.
How do I pay my Lawrence utility bill online?
The City of Lawrence uses Paymentus to process credit card payments online, as well as over the telephone. To pay with Visa, Discover or MasterCard by telephone call (877) 506-3115. Additional payment options including Auto Bill Pay, paying by mail, at drop box locations, or in person. These payment options are ONLY for Utility Bills.
How do I pay my property tax in Lawrenceville?
Request copies of open record documents from the Lawrenceville City Clerk. View or pay your personal or real estate Property Taxes online with Customer Self Service. View current Bid and RFP opportunities to do business with the City. Pay your Traffic Citation online. Make a payment or check your utility account.
Why do I need to fill out a Lawrenceville utilities application?
This application is required for builders, real estate professionals, or management companies for a residential location to provide business information. Use it if you are relocating and need to move or transfer your Lawrenceville Utilities service to another location.