Paying your monthly water, sewer, and trash pickup bills to the City of Laredo Utilities Department is easy and convenient with several payment options. Read on to learn the various ways to pay your Laredo utility bill on time each month.
Online Bill Pay
The fastest way to pay your Laredo utility bill is online through the Click2Gov portal. This secure website allows you to quickly view your account balance and current charges.
To pay online, you’ll first need to enter your account number located on your paper bill Choose the pay now option and enter your payment information. The site accepts Visa, MasterCard, American Express, debit cards, and e-checks A small convenience fee of $2.75 applies to online payments.
The benefit of paying online is you can access Click2Gov anytime – 24 hours a day 7 days a week. Payments are applied to your account immediately to avoid late fees.
Pay by Phone
Call the City of Laredo utility department payment line at 956-721-2032 to pay your bill over the phone. Have your account number, billing address, and credit card (Visa, MasterCard, Amex) info ready when you call.
A $2.75 convenience fee will be added to phone payments. But the payment will be processed right away so your account stays current.
Drive-Thru Window
In person payments can be made at the drive-thru window located at the City Hall Annex building at 1102 Bob Bullock Loop in Laredo.
The drive-thru is open Monday – Friday from 8am – 5pm. Pull up and provide your utility bill or account number. Cash, checks money orders and credit cards are accepted. No convenience fees apply to drive-thru payments.
Pay by Mail
To pay your utility bill by mail, write your account number on your check or money order payable to City of Laredo. Include your payment stub too.
Mail your payment to:
City of Laredo
P.O. Box 6548
Laredo, TX 78042
Remember to allow 7 business days for the USPS to deliver your payment to avoid late fees. Do not mail cash payments.
Automatic Bank Draft
For convenient automatic payments, sign up for bank draft through the City of Laredo. This authorizes a monthly electronic funds transfer on your bill’s due date from your checking or savings account.
Complete the bank draft authorization form and mail it along with a voided check to the utility department to enroll. You’ll still get a paper bill each month for your records.
Pay in Person
You can pay your utility bill in person at several locations around Laredo. Bring your paper bill or know your account number. Cash, checks, money orders, and credit/debit cards are accepted. Convenience fees apply at some locations.
Popular pay stations include:
- City Hall – 1110 Houston St
- City Hall Annex – 1102 Bob Bullock Loop
- Municipal Court – 4610 Maher Ave
- Fire Station #8 – 616 E Del Mar Blvd
- H-E-B – Multiple Locations
- Stripes – Multiple Locations
Visit the pay in person page for a full list of pay stations and hours.
Payment Kiosks
For 24/7 payment access, use one of the City of Laredo’s payment kiosks located around town. Kiosks accept cash, checks, and credit/debit cards. You’ll need your account number to make a payment.
Find kiosks at these locations:
- City Hall
- City Hall Annex
- Municipal Court
- Fire Station #8
A $2.75 convenience fee applies to credit/debit card kiosk payments. Cash overpayments will be credited to your account.
Payment Arrangements
If you’re having trouble paying your bill, the City of Laredo offers payment arrangements. Payment plans allow you to pay past due balances over time.
Contact the utility department at 956-727-6402 to set up a payment arrangement. As long as you follow the agreed payment schedule, your water service will remain on.
Billing Cycles and Due Dates
The City of Laredo bills residential customers for water/sewer service on a monthly basis. Bills are mailed out around the 25th of each month.
Payment is due by the 16th of the following month to avoid penalties. For example, your February bill is due by March 16th.
Review your monthly bill carefully and pay the total due by the due date listed. Contact customer service with any billing questions.
Paying your Laredo utility bill on time each month is easy with these convenient options. Choose the payment method that works best for you to keep your account current and avoid disruption of services.
How to Pay Your Bill
You can pay your water utility bill different ways. We offer an Affordability Assistance Program for certain qualifying customers. We also offer electronic notifications in addition to hard copies of your statement. You can opt-in by registering your email address with our Customer Service team at City Hall Annex.
You can securely pay using a Visa, MasterCard, or American Express debit and/or credit card at the City of Laredo’s Click2gov site (except between 3:00am and 4:00am), and access account information. A $2.75 convenience fee will be added when using this service (The Ordinance shall become effective as soon as the utility software is updated but not before January 2, 2023). Note that payments are posted the following business day.
Pay your water bill over the phone by calling 956-721-2032. (We accept Visa, MasterCard, and American Express.) A $2.75 convenience fee will be added when using this service (The Ordinance shall become effective as soon as the utility software is updated but not before January 2, 2023). Remember to have your account number ready. For other inquiries, call our customer service team at 956-727-6402.
The Drive-Thru Service is located on the north side of City Hall Annex at 1102 Bob Bullock Loop. Drive-thru will remain open for all payments such as taxes, utilities, alarm permits, paving, force cleaning, beer and wine, hotel/motel, water contracts, hazmat, and demolition.
Mail Payments to City of Laredo, P. O. Box 6548, Laredo, Texas 78042. (Checks or Money Orders only). Please include your account number(s) on all checks and correspondence. Please allow 7 busines days from delivery to post office for mail in payments to be processed and posted to your account. Please do not send cash.
Pay by Bank Draft
The City of Laredo Utilities Department also offers automatic bank draft, an electronic funds transfer payment service which allows the automatic debit of your monthly utility bill from your bank account. This service is offered free of charge. The debit occurs on the due date of your bill each month. You will still receive a monthly bill for your review. Click here to sign up.
City of Laredo Utilities – Click2gov walk through!
How do I pay my utility bill in Laredo?
You can pay with cash, check or credit/debit card when paying at the utility billing office. For 24/7 payment access, Laredo has four self-service bill payment kiosks located around the city: Kiosks accept utility payments by credit/debit card, cash or check. No change is given for cash so bring exact payment.
How do I pay a credit card in Laredo?
You can securely pay using a Visa, MasterCard, or American Express debit and/or credit card at the City of Laredo’s Click2gov site (except between 3:00am and 4:00am), and access account information.
What does the city of Laredo Utilities Department do?
It is the mission of the City of Laredo Utilities Department to provide the community with continuous, superior water and wastewater services. The City of Laredo Utilities Department provides water and sanitary sewer services within city limits and its extraterritorial jurisdictions.
How do I pay my click2gov bill in Laredo?
In addition to Click2Gov online payments, Laredo offers a simple pay-by-phone option for quick bill payment. Call 956-721-2032 anytime 24/7 and have your 10-digit account number ready. You can make a payment immediately using your credit, debit or check card. A $2.75 convenience fee applies to phone payments.
Does Laredo have a bank draft service?
The City of Laredo Utilities Department also offers automatic bank draft, an electronic funds transfer payment service which allows the automatic debit of your monthly utility bill from your bank account. This service is offered free of charge. The debit occurs on the due date of your bill each month.
How do I send a money order to Laredo Texas?
Mail Payments to City of Laredo, P. O. Box 6548, Laredo, Texas 78042. (Checks or Money Orders only). Please include your account number (s) on all checks and correspondence. Please allow 7 busines days from delivery to post office for mail in payments to be processed and posted to your account. Please do not send cash.