Living in the city of La Verne comes with municipal services like water, sewer, trash collection and more. As a resident or business, you are responsible for paying your bill for these services on time each month. The City of La Verne offers convenient online options to view and pay your bill. This article provides a complete overview of the bill payment process in La Verne.
La Verne Utility Billing Overview
The city directly bills residents and businesses monthly for the following municipal services:
- Water
- Sewer
- Trash collection
Bills are typically issued on the 1st of the month and are due by the 23rd of the month. They include usage charges fixed service fees and applicable taxes.
Failure to pay by the due date results in late fees and potential disconnection of service. New accounts require an application, deposit and account activation fee.
Understanding your bill and payment options will help you easily pay on time every month.
Viewing & Understanding Your Bill
La Verne utility bills contain detailed information about your charges each month across 3 pages:
Page 1
- Account number, service address, billing date
- Previous balance and any payments received
- Graph of last 18 months of water usage
Page 2
- Breakdown of all current charges:
- Water usage and sewer charges based on consumption
- Fixed monthly service fees
- Applicable taxes
- Total current charges
- Total amount due including unpaid balances
Page 3
- Payment stub to return with mailed payments
- Payment policies
Reviewing the bill closely allows you to understand each of the charges and monitor your water usage from month to month. Contact Utility Billing at 909-596-8744 if you have any bill questions.
Ways To Pay Your La Verne Utility Bill
The City offers several options to pay your municipal services bill conveniently:
Pay Online
The easiest way to pay is through the online payment portal at:
https://www.cityoflaverne.org/385/Online-Bill-Payments
To use this service you must first create an online account and link it to your utility account number.
Benefits of paying online:
- Secure encrypted payment processing
- View bill details and account history
- Setup recurring payments
- Go paperless with e-bills
Accepted payment methods:
- Credit/debit card
- Electronic check
Pay by Phone
Call 909-596-8744 to pay your utility bill over the phone using a debit/credit card. Have your account number ready.
Pay by Mail
Detach the payment stub from your bill and mail with a check or money order payable to City of La Verne Utility Billing. Send to:
City of La Verne
Utility Billing
3660 D Street
La Verne, CA 91750
Note – mailed payments take 7-10 days to process so mail early to avoid late fees.
Pay In Person
Bring your bill to La Verne City Hall at 3660 D Street to pay in person Monday – Thursday, 8:00am – 6:00pm.
Accepted payment methods:
- Cash
- Check
- Credit/debit card
Payment Drop Box
A drop box located in the City Hall parking lot allows 24/7 payment drop off in an envelope with your bill stub.
Recurring Bank Draft
Setup automatic monthly payments from your bank account by submitting a voided check and completed ACH form to Utility Billing.
Pay By The Due Date
The due date for payment is printed on your bill, typically the 23rd of the month. Payments must be received by 5:00pm on the due date to avoid late fees.
Here are tips for on-time payment:
-
Pay online before 11:59pm on the due date for instant processing
-
Allow 7-10 days for mailed payments to arrive
-
Weekends and holidays delay mail processing
-
If due date falls on a weekend, pay by the Friday before
-
Late fees of 5% are added if not paid on time
Set calendar reminders to help you remember to pay each bill by the 23rd and avoid penalties!
Avoid Water Shutoff
If a utility bill is unpaid after multiple late notices, the City will disconnect service on the shut off date printed on the final notice.
To restore service, you must pay:
- Full past due balance
- Reconnect fee of $50
- Additional deposit may be required
Avoid shutoffs by paying on time every month. Notify Utility Billing immediately if you anticipate difficulty making a payment so arrangements can be made.
Payment Assistance Programs
If you are struggling to pay your utility bill, the City of La Verne offers programs that may help, including:
- Payment arrangements – Setup a payment plan for past due balance
- Leak adjustment – Bill credit if high use was due to an undetected leak
- Hardship assistance – Potential assistance for customers in need, restrictions apply
Contact Utility Billing as soon as possible if you need assistance with bill payment.
Starting or Stopping Service
To start or stop utility service in La Verne:
Start Service
- Submit application with Utility Billing
- Pay deposit
- Pay account activation fee
- Service will be connected 1-2 days after moving in
Stop Service
- Notify Utility Billing at least 1 day before your move out date
- Provide a forwarding address for the final bill
- Final bill will include charges until the service stop date
Give advance notice whenever possible to allow proper processing time.
Leverage the available online, phone, mail and in-person payment options to conveniently pay your bill each month by the due date. Avoid late penalties and service disruption by monitoring your consumption and charges closely.
Contact Utility Billing with any questions about your municipal services bill or the payment process. They are available to assist customers Monday-Thursday from 8am-6pm at 909-596-8744.
City of La Verne Council Meeting – November 18, 2024
How do I pay my La Verne municipal services bill online?
The process is simple. Before you can pay your bill online, you will need to establish a user account and associate it with your City of La Verne Municipal Services account. Create User – To create a new user you will need to create a profile with your name, address, email address, and phone number.
How do I make a payment to the city of La Verne water?
You can create a new account on the City Of La Verne Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account . Want to pay without an account? You can make a one-time payment without creating an account.
What services does La Verne City Hall offer?
La Verne City Hall offers bill payment, recreation programs, and permits/forms 24 hours a day. La Verne City Hall, located at 3660 D St in La Verne, California, serves as the administrative hub for the city. It offers a range of services to the community, including bill payment, recreation programs, and permits and forms.
Where is La Verne city hall?
La Verne City Hall, located at 3660 D St in La Verne, California, serves as the administrative hub for the city. It offers a range of services to the community, including bill payment, recreation programs, and permits and forms. The City Hall is open 24 hours a day, providing convenience and accessibility to residents and visitors alike.
Where does La Verne get its water?
Established in 1887, the City of La Verne Water District currently obtains its supply from two main sources, local underground water and imported groundwater. The City has eight local municipal wells that pump water from the Pomona and Live Oak underground basins.
How does the city of La Verne support Proposition 36?
How Do I The City of La Verne strives to maintain a full range of efficient municipal services to preserve our hometown charm and quality of life while being responsive to the community’s current and emerging needs. The City Council voted unanimously to support Proposition 36, known as the Homelessness, Drug Addiction, and Theft Reduction Act.