Paying your monthly utility bill to the City of Killeen is easy when you use their online payment system or pay by phone. The City offers multiple ways to pay your water, trash, sewer and other city services conveniently. Read on to learn about the available bill pay options and step-by-step instructions for paying online, by phone, mail or in person.
Overview of Paying Your Killeen Utility Bill
The City of Killeen provides various bill payment options
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Online – Pay on the City’s Click2Gov website or mobile app.
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Phone – Call the automated IVR phone payment system at (254) 501-7870.
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Mail – Send a check or money order with your payment stub,
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In Person – Pay with cash, check or credit/debit card at City Hall.
When paying your utility bill to the City of Killeen, you’ll need your 10-digit account number printed on your monthly statement. Online payments are processed immediately, while mailed payments take 7-10 days to post.
Benefits of Paying Your Killeen Utilities Bill Online
Paying online using Click2Gov provides these advantages:
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Secure – Payment portal uses industry-standard encryption.
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Paperless – Receive and view bills electronically.
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Payment History – View 12 months of previous payments.
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AutoPay – Set up recurring automatic payments.
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Access Anytime – Pay bills 24/7 at your convenience.
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Avoid Late Fees – Pay by due date to prevent penalties.
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Payment Receipt – Download or print confirmation pages.
How to Pay Your Killeen Utility Bill Online
Follow these steps to pay your City of Killeen bill online:
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Step 1: Go to www.killeentexas.gov/click2gov
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Step 2: Click on “Pay Water Bill”
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Step 3: Register for an account or login
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Step 4: Enter your 10-digit utility account number with no dashes
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Step 5: Select whether you want to pay the full amount due or a custom amount
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Step 6: Enter your payment info and submit
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Step 7: Save your confirmation number and receipt
Paying Your Killeen Utility Bill by Phone
You can also pay your City of Killeen utility bill easily by phone:
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Step 1: Call (254) 501-7870, the automated payment line
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Step 2: Follow the prompts to enter your 10-digit account number
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Step 3: Listen to your current balance due, then choose to pay in full or a custom amount
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Step 4: Use your touch-tone keypad to enter debit/credit card info
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Step 5: Write down the confirmation number at the end
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Step 6: Payment will post to your account instantly
Other Ways to Pay Your Killeen Utility Bill
In addition to online and phone payments, you can pay your City of Killeen bill by:
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Mail – Send a check or money order with your payment stub to PO Box 1329, Killeen, TX 76540. Allow 7-10 days to process.
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In Person – Visit Killeen City Hall at 101 N College St to pay with cash, check or card.
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Drop Box – Place your payment in the drop box behind City Hall after hours.
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AutoPay – Set up automatic monthly payments from your bank account on Click2Gov.
Tips for Paying Your Killeen Utility Bill
Follow these tips when paying your City of Killeen utility bill:
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Pay early to avoid late fees – Bills are due by the 10th of each month.
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Look for your account number on statements – It’s required for online/phone payments.
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Save payment receipts – Keep confirmation numbers for your records.
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Check for discounts – Seniors and military may qualify for reduced rates.
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Go paperless – Opt for e-bills to save paper and get reminders.
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Sign up for AutoPay – Set and forget your payments each month.
Conveniently Manage Your Killeen Utility Account
The City of Killeen offers fast, secure ways to pay your bill online 24/7 or by phone anytime. Paying online provides payment history and paperless options to easily manage your utility account. Avoid late fees and free up time by enrolling in AutoPay. Keeping up with monthly bills is hassle-free when you use the City’s online and phone payment solutions.
Transfer of Service – Residential
To transfer service from one Killeen address to another you must come to our office. For same day service you need to be in our office by 12 p.m. After Hours service is available for an additional fee.
The person applying for the transfer of service must be listed on the current account and on the lease or deed for the new address. The primary person currently listed on the account must be on the lease or deed to the new address.
Service can be on at both addresses for up to 7 calendar days. If you require both addresses on for longer than 7 calendar days a second deposit will be required for the new address.
- Lease or Deed to the new address
- Picture Identification Examples: Alien Registration Card, Drivers License, Military Identification Card, Passport
- Transfer Application (PDF)
New Account – Commercial
To apply for a new account, you must complete a Commercial Service Application and return it to our office in person or by email with the required documents. For same day service the request must be received by 12:00 p.m. After hours service is available for an additional fee.
One of the following items are needed:
- Articles of Incorporation
- Assumed Name Certificate (from Priest Drive Annex)
- Certificate of Partnership
- Proof of Ownership
All of the following items are needed:
- Certificate of Occupancy (from City Hall)
- Lease or Deed to the property (If you are not the owner, a letter stating that you have authority to open the account written on company letterhead)
- Photo ID
- Proof of Tax ID or Social Security Number
Commercial account deposits are based on meter size. You may contact our office at 254-501-7800 or by emailing us to find the correct meter size/deposit information.
- 3/4 meters – $75
- 1 meter – $150
- 1.5 meters – $200
- 2 meters – $300
- 3 meters – $400
- 4 meters – $500
- 6 meters – $700
- 8 meters – $900
Killeen Utility Collections: How To Pay Your Bill
How do I pay my utility bills online in Killeen?
Create a Website Account – Manage notification subscriptions, save form progress and more. The Killeen Municipal Court allows payments in full and partial payments to be made online in most cases. Access the City of Killeen’s Online Utility Payment System. Pay bills online.
Does Killeen Municipal Court accept online payments?
The Killeen Municipal Court allows online payments in full, partial payments on existing payment plans, and the ability to request a driver’s safety class to dismiss a qualifying violation. **Paying the full balance (court cost + fine amount) will result in a Guilty Judgment.**
Does Killeen offer after hours service?
After Hours service is available for an additional fee. Good Credit Waiver – If you have previously had a full 12 months of service with the City of Killeen and did not have a late payment. To apply for a new account, you must complete a Commercial Service Application and return it to our office in person or by email with the required documents.