Paying your water bill on time every month is important for all residents and businesses in Kerrville, TX. The city offers several convenient payment options to make it easy. In this guide, I’ll walk through the different ways you can pay your City of Kerrville water bill.
Online Payment
The easiest way to pay is online through the Kerrville Municipal Online Services website You can either do a quick one-time payment or set up an account
To make a one-time payment just enter your account number and service address. No login is needed.
Creating an account allows you to:
- View account details
- Manage payments for multiple accounts
- Sign up for paperless billing
- Schedule future payments
You can pay by debit/credit card or e-check. A 3% processing fee applies to card payments.
Phone Payment
Call (833) 262-5903 to make a payment by phone anytime using the automated system Just have your account number and service address ready
You can also call (830) 258-1504 during business hours (Monday-Friday 8am-5pm) to speak with a customer service representative who can take your payment over the phone.
Mail-In Payment
Send a check or money order payable to City of Kerrville along with your payment stub to:
City of Kerrville
Utility Billing
701 Main St.
Kerrville, TX 78028
Mail-in payments are processed based on the date received, not the postmark date. Allow 5-7 days for delivery and processing.
In-Person Payment
You can pay in person at:
City of Kerrville
701 Main St.
Kerrville, TX 78028
An after-hours drop box is also available in the parking lot.
Cash, check, money order, and card payments are accepted.
Payment Terms
- Bills are due 15 days after the billing date
- A 10% penalty is added if not paid in full within 15 days
- A $35 service fee is charged if not paid in full within 25 days
- Failure to pay after 25 days can result in service interruption
I recommend signing up for e-billing so you don’t miss a bill and avoid any late fees. You’ll get an email when your bill is ready to view and pay online.
Payment Arrangements
If you are struggling to pay your bill, call (830) 258-1504 as soon as possible to set up a payment plan and avoid service interruption.
Financial Assistance
The city partners with local organizations to provide bill payment assistance if you qualify based on income guidelines. Learn more on the City of Kerrville website.
Paying your City of Kerrville water bill is quick and easy through the online portal or over the phone. Just be sure to pay each month by the due date to avoid penalties. Contact customer service if you have any account-related questions!
Department Responsibilities Operation, Construction and Maintenance of City Infrastructure to include:
- Water Production and Distribution
- Water Reclamation / Wastewater Collection, Treatment & Reuse
- Streets & Bridges – Storm Water Drainage
- Solid Waste / Recycling
City of Kerrville Water Reclamation Facility Tour
FAQ
What is the phone number for Kerrville water bill?
How do I pay my Harris County water bill?
How do I make a payment in Kerrville?
Mail payments to: Pay in Person: Payments can be made in person at the address above. There also is a payment drop box located in the City Hall parking lot for after hours payments. Late payments must be made at the City of Kerrville to avoid termination of service.
Does Kerrville charge a processing fee?
No login necessary. Create an account to view details, manage single & multi-accounts, multi-bill pay, and e-Billing. If your account is PAST DUE, to inquire about the payment required to avoid service interruption. Effective October 1, 2024, the City of Kerrville charges a 3% Processing Fee on all card transactions.
What if I have a late payment with the city of Kerrville?
Late payments must be made at the City of Kerrville to avoid termination of service. Average Monthly Program: If you have a 12 month billing history with the City of Kerrville, you may enroll in the average monthly billing program. This program is evaluated annually and adjusted accordingly.