Paying your utility bill to the City of Kennewick is easy and convenient with their online payment system. This article provides step-by-step instructions for paying your Kennewick utility bill online, including setting up an account, making one-time payments, auto-pay options, and more.
Overview of Kennewick Utility Bills
The City of Kennewick provides water, sewer stormwater and garbage services to residents and charges monthly utility bills. Bills are typically sent out at the beginning of each month and are due by the 25th.
Key things to know about Kennewick utility bills
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Bills can be paid online, by phone, by mail, or at City Hall and drop boxes.
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Online payments post instantly, while mailed payments can take up to 5 days to process.
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Late fees apply if payment is received after the due date.
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Services may be disconnected if a bill is 60+ days late.
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New service activation fees apply – $25 for water, $15 for sewer.
Step 1: Create an Online Account
To pay your utility bill online, you’ll first need to create an account on the City of Kennewick website:
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Go to www.go2kennewick.com.
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Hover over “How Do I” and click on “Pay Utility Bills Online”.
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Select “New users click here” to create an account.
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Enter your account number, account holder name, and email address.
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Create a password and security questions.
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Agree to the terms and submit.
You’ll receive a confirmation email once your account is set up. Then you can log in anytime to manage payments.
Step 2: Make a One-Time Payment
Making a one-time utility payment is quick and easy:
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Log into your online account.
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Click on “Pay Now” for the account you want to pay.
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Enter the payment amount and submit.
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Payments can be made by credit/debit card or eCheck.
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Your payment will post instantly after submitting.
Step 3: Setup AutoPay
For automatic payments each month, you can enroll in AutoPay:
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In your account, click on “AutoPay” next to the account you want to enroll.
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Choose a payment type – credit/debit card or bank account.
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Enter your payment information.
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Pick a date each month to withdraw payments.
Once setup, your bill will be paid automatically each month on the chosen date.
Other Ways to Pay Your Kennewick Utility Bill
If you prefer not to pay online, the City offers other options:
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By phone – Call 509-585-4400 to pay using the automated phone system.
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By mail – Mail your payment stub and check to PO Box 6108, Kennewick, WA 99336.
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In person – Pay with cash, check, or card at City Hall or payment drop boxes.
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Automatic bank payments – Fill out a form to authorize monthly bank account withdrawals.
Tips for Managing Your Kennewick Utility Account
With the online portal, you can easily manage your City of Kennewick utility account:
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Update your contact information if you move.
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Monitor your monthly usage and charges.
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View payment history for up to 18 months.
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Sign up to receive bills electronically by email.
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Request service connection or disconnection.
Be sure to log in regularly to stay on top of your account, avoid late fees, and manage preferences.
Avoiding Scams and Fraud
Utility scams are on the rise. Here are some tips to avoid fraud:
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The City will never call or email asking for your Social Security number or bank account information. Never provide this over the phone or email.
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Only make payments through the official online portal, by phone to the City number, by mail, or in person at City Hall.
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Watch for spoof sites with misspellings of the City’s name. Only use www.go2kennewick.com.
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If you receive a suspicious call or email about past due bills, contact the City to verify before providing any information or payments.
Get Help Paying Your Kennewick Utility Bill
If you need assistance paying your utility bill or managing your account, the City of Kennewick offers several options:
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Email [email protected] for billing questions or account help.
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Call 509-585-4400 Monday-Friday 8am-5pm to speak with customer service.
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Visit the Utility Billing counter at City Hall, 210 W 6th Ave, Kennewick, WA 99336.
The City provides online, phone, email, and in-person support to help customers with account management and bill payment. Paying on time is easy with the convenient online portal.
City of Kennewick Utilities Bill
How do I pay my utility bill in Kennewick?
You can send payments from your bank’s bill pay service by adding the City of Kennewick as a payee with your utility account number. A drive-up drop box is available in the east parking lot at City Hall. Your account number is unique and assigned by property address.
What is city of Kennewick online utilities service?
Welcome to City of Kennewick online Utilities service. This service allows utilities customers to check account balances, pay bills, view transaction history, and examine usage information. Please Logon or Register Please Logon Here. New? Register Here.
Does Kennewick have a water & sewer utility?
Current bi-monthly rates for ambulance and stormwater utilities to include utility tax information. Current bi-monthly rates for water and sewer utilities to include utility tax information. General information on the City of Kennewick’s water & sewer utility. Information for new connections to the City’s water and sewer utility.
What if I start service at a new address in Kennewick?
If you start service at a new address in Kennewick the new account set-up fee will apply even if you had service at a previous address. The due date is 20 days from the billing date. Extensions may be granted on accounts up to five business days before your next billing cycle. To obtain an extension contact Customer Service at (509) 585-4266.
How do I make a payment at City Hall?
For additional information please contact Customer Service by calling (509) 585-4266. Payments are accepted in person at City Hall using cash, check, and Visa or MasterCard debit and credit cards. Create an on-line services profile and add your account to make payments, view account summary, consumption history and more.