Paying your city utility bill should be simple and straightforward. With the City of Kannapolis online bill pay system, you can easily view your account balance and make secure payments from the comfort of your home. In this comprehensive guide, we’ll walk through how to use the City of Kannapolis online bill pay to check your account and pay in just a few clicks.
What is the City of Kannapolis Bill Pay System?
The City of Kannapolis bill pay system allows residents to view their account information and pay city utility bills online This includes water, sewer, garbage collection, and other city services
Rather than mailing in a physical check or money order you can pay directly on the city’s website using the online bill pay system. This convenient option saves you time and gives you more control over the payment process.
When you log into your account on the City of Kannapolis bill pay website, you can:
- View your current account balance
- See your payment history
- Schedule future payments
- Make a one-time payment
The online bill pay system is user-friendly, secure and completely free to use. As long as you have your account number, you can pay in just a few minutes.
Why Pay Bills Online?
Paying your City of Kannapolis bill online has a number of advantages:
-
It’s fast – Once you enter your payment info, the transaction processes instantly. No more waiting for checks to arrive in the mail.
-
It’s convenient – Pay at any time of day, without driving to City Hall or finding a stamp.
-
Payment reminders – Schedule future payments so you never forget when your bill is due.
-
View payment history – Your account dashboard shows your previous payments and account balance over time.
-
It’s secure – Your financial information is encrypted and protected.
-
No fees – The City of Kannapolis online bill pay is completely free to use.
-
Go green – Reduce paper waste by skipping mailed checks and bills.
For busy individuals and families, paying bills online is the easiest way to stay on top of household finances. The time savings and convenience are invaluable.
How to Pay Your City of Kannapolis Bill Online
Ready to start paying your city bills digitally? Here is a step-by-step guide to using the City of Kannapolis online bill pay system:
Step 1: Visit the Bill Pay Website
Go to the official City of Kannapolis bill pay website at https://customerconnect.kannapolisnc.gov/pay-my-bill. This is the only website you should use to pay your city bill online.
Step 2: Log In
If you already have an account, enter your username and password. First-time users will need to register for an account. Make sure to record your login credentials for future access.
Step 3: Select an Account
Your dashboard will display any active accounts you have with the city. This includes services like water, sewer, garbage, etc. Select the account you want to pay.
Step 4: Enter Payment Details
Choose whether you want to pay the total current balance, amount past due, or a different amount. Select your preferred payment method – credit card or e-check.
Step 5: Submit Payment
Carefully review the payment details before submitting. Once submitted, your payment will immediately process.
Step 6: Get Payment Confirmation
You will receive an email confirmation with payment details after the transaction goes through successfully. The amount paid will also appear in your account payment history.
And that’s all there is to it! Paying your City of Kannapolis utility bill online takes less than five minutes when you follow these simple steps.
Tips for Paying Your City Bill Online
Follow these tips for the best experience using the City of Kannapolis online bill payment system:
-
Enable account notifications – Get email or text alerts for new bills, overdue payments, etc. This helps avoid late fees.
-
Set up autopay – For hands-off bill payment, enable autopay to debit your bank account each month.
-
Pay early – Don’t wait until the due date. Pay a few days early to allow time for processing.
-
Check account balances often – Log in periodically to view your up-to-date account balance and payment history.
-
Update payment method – Keep your credit card or bank account info current to avoid declined payments.
-
Contact support if needed – If you have trouble with your account, the city’s billing support team can assist you.
Following these tips will make paying City of Kannapolis bills online quick and hassle-free. Consistently monitoring your account and enabling autopay or reminders helps avoid late payments or interruptions to your city services.
Common Questions about City of Kannapolis Online Bill Pay
If you’re new to paying your city bills online, you probably have some questions. Here are answers to some frequently asked questions:
Is online bill payment secure?
Yes, the City of Kannapolis uses industry-standard encryption to protect your financial information when paying online. It’s more secure than sending your account details via postal mail.
What payment methods can I use?
You can pay your city bill online using Visa, MasterCard, Discover, American Express credit/debit cards, or with an e-check from your checking account.
When will my payment be processed?
Online payments are processed instantly after you submit payment details. However, it may take 1-2 business days for the transaction to appear on your account.
Is there a fee to pay online?
No, the City of Kannapolis does not charge any fees for paying your bill through the online payment system. It is completely free.
Can I set up recurring payments?
Yes, you can enable autopay through the online system to have your city bills paid automatically each month. This ensures you never miss a payment.
Who can I contact for billing help?
You can call the city utility billing department at 704-920-4444 or email [email protected] if you need help with your city services account.
Paying your city bills online with the City of Kannapolis is an easy, convenient option for all residents. If you have any other questions, don’t hesitate to contact the billing department.
Make City Bill Payment a Breeze with Online Bill Pay
As you can see, paying your City of Kannapolis utility bill online is the ideal solution for fast, easy payments. By registering for an account on the official city bill pay website, you can securely view balances, schedule future payments, enable autopay, and so much more.
Online bill payment eliminates the hassles of using paper checks and waiting for bills in the mail. Everything you need is accessible right from your computer or mobile device. Plus, you save money on stamps and avoid late fees by scheduling payments and enabling account notifications.
Switching to the online bill payment system takes just minutes but will save you time each month when paying your city bills. It provides much-needed convenience for busy households and gives you greater oversight of your account. Pay bills in your pajamas at midnight – convenience is priceless!
Pay My Utility Bill
- ONLINE
- BY PHONE – Automated voice response system 704-920-4444 choose option 1 or dial direct to 704-920-4400 (UNAVAILABLE AUGUST 29-30)
- DRIVE-UP KIOSK – Located in the parking lot of City Hall, 401 Laureate Way
- BY MAIL – Mail checks to City of Kannapolis, PO Box 604072, Charlotte, NC 28260-4072
- IN PERSON – Customer Service Center located in City Hall at 401 Laureate Way, 8 a.m. to 5 p.m., Monday thru Friday (CLOSED FOR RENOVATIONS BEGINNING AUGUST 20, 2024)
- DROPBOX – Located in the parking lot at City Hall – check payments only
Please note, a $3.25 convenience fee applies to all payments made with a debit or credit card.
ALL UTILITY BILLS ARE DUE AND PAYABLE UPON RECEIPT. The due date listed on your bill applies only to the current charges listed and does not extend the time for payment of the previous billing. Bills are considered past due on the 25th day after the bill date. Failure to receive your bill does not relieve the responsibility of timely payment. A late penalty is applied on the 26th day after the bill date. The late penalty is 10% of the current charges, up to a maximum of $10. If any charges and or penalties remain unpaid, 45 calendar days after the original bill date, service may be disconnected without further notice.
If you have accumulated past due balances we would like to help you with those, by working to setup a payment plan. In order to prevent interruption of your service, you must have a signed Payment Plan on file with the City of Kannapolis. Our Customer Service staff will work one-on-one with you to get a payment plan in place.
Email [email protected] to schedule a call to discuss your account. Please include your full name, phone number, and account number in the email.
For any of the following questions, please call 704.920.4444.
- Apply for and pay for water/sewer taps
- Apply for water/sewer service
- Request pool adjustments
- Request leak adjustments
- Participate in the Toilet Credit Program
- Request rereads for water bills
- Close your water/sewer account
Can’t find what you are looking for?
You are welcome to call us at 704-920.4444 or email us at [email protected] if you have additional questions.