Having reliable utility services like water, sewer, trash, and stormwater is essential for Joplin residents and businesses. But keeping up with utility bills can be a headache. Thankfully, the City of Joplin offers convenient online payment options to make paying your utilities quick and easy. This guide explains everything you need to know about paying City of Joplin utility bills online.
Overview of City of Joplin Online Bill Payment
The City of Joplin provides water, sewer, trash collection, and stormwater utility services to over 50,000 customers in Joplin, Missouri and surrounding areas.
Customers receive a monthly utility bill for their usage and services. There are several ways to pay Joplin utility bills:
- Online through the City’s Click2Gov online payment system
- By phone
- Automatic bank draft
- In person at City Hall
- By mail
Paying online via Click2Gov is the most popular option, allowing customers to pay bills 24/7 Payments can be made by credit card, debit card, or eCheck.
Below we’ll walk through the step-by-step process for paying City of Joplin utility bills online using Click2Gov.
Step-by-Step Guide to Paying Online
Paying your City of Joplin utility bill through Click2Gov online bill pay is quick and easy:
1. Prepare Your Account Information
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Have your most recent utility bill available to reference your:
- Account number
- Service address
- Total amount due
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You’ll need this info to log in and submit payment.
2. Go to the Click2Gov Website
- Visit the Click2Gov website or access it from the City’s online bill pay page.
3. Log In to Your Account
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If it’s your first time, click “New User” to set up your account access.
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Otherwise enter your account number and password to log in.
4. Select “Make a Payment”
- From the main menu, choose “Make a Payment” for the account you want to pay.
5. Enter Payment Details
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Select payment amount and method (credit/debit card or eCheck).
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Enter your billing and card details.
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Click “Continue” to proceed to the payment review page.
6. Review and Submit Payment
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Double check the payment info is correct.
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Check the agreement box and click “Process Payment” to complete.
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The funds will immediately deduct from your account.
And you’re done! By paying online, you’ve instantly paid your Joplin utility bill securely from home.
Payment Confirmation and Processing
When you pay your Joplin utilities online through Click2Gov, here is what happens:
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Your payment is submitted instantly over a secure connection.
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Click2Gov provides an on-screen confirmation when processed.
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Your account balance automatically updates to reflect the payment.
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A payment confirmation email is sent to the address on file.
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Payments post to your account same day or overnight in most cases.
Be sure to save your confirmation number and receipt in case you need to reference them later for any reason.
Other Ways to Pay Your Joplin Utility Bill
In addition to Click2Gov online payments, the City of Joplin offers other ways to pay your bill:
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By Phone – Call the automated pay-by-phone line at (855) 829-3591 anytime. A $2.50 fee applies.
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Mail – Send a check or money order to City Hall at 602 S Main St, Joplin, MO 64801. Allow 7 days for delivery.
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Automatic Draft – Set up recurring monthly payments from your bank account. Complete a form to enroll.
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In Person – Visit Joplin City Hall at 602 S Main St to pay with cash, check or credit/debit card.
For quick and easy payments 24/7, online through Click2Gov tends to be the preferred option for most Joplin utility customers.
Avoid Late Fees and Disconnection
Paying your Joplin utilities on time is important to avoid late payment penalties and potential service disruption:
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A 10% late fee is charged if payment is received after the due date.
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After 2 months unpaid, a disconnection warning is issued giving 10 days to pay before shutting off service.
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A $30 fee applies to resume service after disconnection.
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Unpaid balances can be placed as a lien against your property.
Paying online is the easiest way to avoid headaches from missed utility payments. Just be sure to pay at least a few days before your due date.
Payment Assistance for Struggling Customers
If you’re having trouble paying your City of Joplin utility bill, payment assistance options may be available including:
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Payment arrangements to break up your balance into smaller installments.
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Payment extensions to have a little longer to pay your bill.
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Balance assistance for low-income households that meet income requirements.
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Leak adjustment credits if you had unusually high water usage.
Contact the City of Joplin utility billing department as soon as possible if you anticipate difficulty paying on time. They can go over programs that may help.
Frequently Asked Questions About Online Bill Pay
Here are answers to some common questions about paying City of Joplin utility bills online:
What credit/debit cards does Click2Gov accept?
Click2Gov accepts Visa, Mastercard, American Express and Discover cards for online utility payments.
What if I notice a mistake with my online payment?
Contact the City of Joplin utility billing department right away if you find an error with your online payment. They can void the payment or apply the funds properly.
How long does an online payment take to post to my account?
Most online payments will post to your account within 24 hours. Allow 3-5 business days if paying by mail.
Does Click2Gov charge a fee for payments?
No, there are no fees to use Click2Gov for online City of Joplin utility payments by credit/debit card or eCheck.
Can I view previous statements and payment history?
Yes, your Click2Gov account allows you to view previous utility bills and payment history online anytime.
Pay Utility Bills Online for Convenience
Paying your Joplin utilities through Click2Gov is the easiest way to ensure on-time, headache-free payment delivery every month right from your computer or mobile device. Just be sure to have your latest utility bill handy when logging in so you can enter the proper account and payment info. Online bill pay avoids late fees, eliminates paper checks, and gives you confidence your critical utility services will stay connected. Pay online to save time and hassle!
