Paying your utility bill to the City of Independence is now easier than ever thanks to the online payment system. The online utility portal allows residents to securely view their utility bills and make payments entirely online, eliminating the need to mail payments or visit City offices. This article provides a step-by-step guide to utilizing the City of Independence’s online system to pay your municipal utility bill.
Overview of Independence Municipal Utilities
The City of Independence provides the following utility services which are combined into one monthly bill:
- Water
- Sewer
- Trash pickup
Residents and businesses located within Independence city limits are customers of the municipal utilities and receive a monthly bill. Bills must be paid by the due date to avoid late fees and disruption of service
The City offers several ways to pay your utility bill, including by phone, mail, auto-draft, and online. The online payment system provides the most convenient option for most customers today.
Benefits of Paying Online
Paying your Independence utility bill online provides numerous benefits:
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Convenience – Pay anytime, anywhere with an internet connection Avoid trips to City offices
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Efficiency – Online payments process immediately so you don’t have to worry about mail delays.
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Flexibility – Make one-time payments or set up recurring automatic payments.
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Security – The online system uses encryption and security measures to protect your information.
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Accessibility – View previous bills and payment history in your online account.
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Customer Service – Update account information and contacts online.
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Savings – Avoid late fees by paying on time without the hassle.
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Paperless – Go green by enrolling in paperless billing.
How to Pay Your Bill Online
Follow these simple steps to pay your City of Independence utility bill online:
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Visit the Online Payment Website
Go to IndependenceMO.gov/UtilitiesOnline or find the link on the Utility Bill Payment Options page.
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Login or Register
- If you already have an online account, enter your username and password to login.
- If you are a new user, click “Register” and provide your account number, an email address, and create a password.
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Review Your Bill
Your current balance and last bill amount will be displayed. Click “View Details” to see full bill breakdown if needed.
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Enter Payment Amount
By default, the system will show your current balance due. Adjust payment amount if needed.
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Select Payment Method
Choose whether to pay by credit/debit card, checking account, or savings account. Enter your details.
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Confirm Payment
Carefully review the payment details and terms before submitting.
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Get Receipt
After the transaction processes, you will receive an email receipt for your records.
And you’re done – no stamps required! The online payment process makes managing your Independence utility account more convenient than ever.
Other Useful Online Account Features
In addition to accepting payments, the online utility portal also provides powerful account management tools:
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View past bills and payment history
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Sign up for paperless billing
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Set up automatic recurring payments
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Update account information and contacts
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Enroll in budget billing to even out payments
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Monitor water usage
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And more!
Be sure to take advantage of these features to simplify utility account management.
Payment Assistance Programs
If you are struggling to pay your utility bill, Independence offers assistance programs for qualifying low-income residents:
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Dollar Help – Offers utility bill credits during the winter heating season
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Water H2O – Provides a discount of up to $10 per month on water bills
Learn more about applying for these assistance programs on the Municipal Services page.
Contact Utility Customer Service
If you have any questions or issues with your Independence utility account, the Utility Customer Service team is here to help:
- By phone: (816) 325-7930
- In person: Independence Utility Center, 17221 E 23rd St S
- Online: Contact Form
Friendly representatives can assist with your questions about billing, starting/stopping service, payment arrangements, and using the online payment system.
When Is Your Meter Read?
IPL makes every effort to read meters on a regular monthly schedule, made up of twenty cycles. All the locations in cycle one are read on a certain day. Next, all the locations in cycle two are read, and so on through the month.
IPL meter readers walk from house to house on their routes, reading both water and electric meters at each location. Gas meters are not read by IPL.
IPL meter readers are out in all sorts of weather, and they each walk several miles every day, reading meters. Occasionally, severe weather or an inaccessible meter keeps them from reading meters on schedule.
When a meter cannot be read as scheduled, IPL will use an “Estimated Read”. Estimated reads are generated by a computer program which calculates the customers average monthly electricity usage for the previous 12 months. IPL will reconcile the next on-site read to the previous months estimated read.
Reading a dial meter is similar to reading several clocks.
- Standing in front of the meter, record the number for each dial from left to right.
- The dials do not all turn in the same direction.
- This dial meter reading is 49438.
Information about Online Bill Pay for City Utilities
FAQ
How do I set up utilities in Independence, MO?
How do I pay my electricity bill in Independence?
City of Independence electric, water and sewer utility service. Customers can pay their bills at City Hall, the Customer Service Center, by mail to one of two PO Boxes, or by credit card on the automated line. Independence Power & Light also offers rebates and low-interest loans for eligible energy efficiency measures.
How do I get information about city of Independence utilities – customer service?
Select your cell carrier and provide your phone number to receive information about City of Independence Utilities – Customer Service. Standard text messaging rates may apply from your carrier. Some mobile carriers are inconsistent in their delivery of provider profiles sent to phones.
Does the city of Independence provide water and sewer service?
The City of Independence provides water and sewer service inside City Limits. To connect your home to one or both services, please fill out the Application for Utility Service and bring it to City Hall with your initial deposit. A list of other utility (internet, phone, power, etc.) providers can be found here.
How do I pay my independence utilities bill with a credit or debit card?
Independence Utilities offers interactive telephone service that allows our customers to pay their bill with a credit or debit card. Call (816) 325-SERV (7378), you will need your customer and account number located in the top right hand corner of your bill. It’s that easy!
Does independence utilities accept credit cards?
Independence Utilities accepts credit cards, debit, and direct deposit. Click here to login. When you move to a new home in Independence, you’ll most likely already have running water, but you’ll still need to set up water service with the Independence Utilities. Luckily, Independence has made it pretty simple with the following online form.
Do I need a myindependence account to access utilities online?
Accessing the newly redesigned Utilities Online requires a myIndependence account. Privacy Policy | © 2024 City of Independence, Missouri. All rights reserved.