How to Pay Your City of Imperial Water Bill Online, by Phone, or In Person

Paying your water bill on time is an important responsibility as a City of Imperial water customer. The city offers several convenient payment options including online by phone by mail, or in person. This guide will overview the available payment methods and provide tips to avoid late fees or service disruption.

Online Bill Payment

The easiest and most convenient way to pay your Imperial water bill is online through the city’s website. The online payment system is available 24/7, so you can pay anytime day or night from the comfort of your home.

To make an online payment, go to www.cityofimperial.org and click on “Pay Utility Bill” under the Residents Hub menu. You can either log into your existing account or make a one-time guest payment.

If you create an online account, you can:

• View payment history
• Access past statements
• Go paperless with e-bills
• Set up automatic payments

Benefits of online bill pay include:

• Convenience – Pay in your pajamas whenever it fits your schedule!

• Payment tracking – Monitor your payment activity in your account.

• No late fees – Set up auto-pay to never miss a due date.

• Instant processing – Payment immediately posts to your account.

For one-time payments, you’ll need your 10-digit account number and service address zip code. Accepted payment methods are credit/debit card and eCheck.

Pay by Phone

In addition to online payments, the City of Imperial offers an automated pay-by-phone system available 24/7.

To use the automated phone system, call (760) 355-4371. The system will prompt you to enter your 10-digit account number and billing zip code to retrieve your bill.

You can then enter payment info for:

• Debit/credit card
• Electronic check

The phone payment option is extremely useful for last minute payments to avoid late fees. Just note that payments after 5 PM will post the next business day.

Pay by Mail

To pay your Imperial water bill by mail, send a check or money order made payable to:

City of Imperial
PO Box 1079
Imperial, CA 92251

Be sure to include your payment stub from your monthly bill to ensure proper crediting to your account. Allow 5-7 business days for the payment to reach the utility billing office.

To avoid late fees, mail your payment at least 7-10 days before the due date printed on your bill. Payments mailed on holidays or weekends will not be processed until the next business day.

Pay in Person

You can also pay your City of Imperial water bill in person at:

City Hall
420 S Imperial Ave
Imperial, CA 92251

In person payments can be made Monday-Friday from 8 AM to 5 PM, excluding holidays. The city accepts cash, check, money order or credit/debit card for in-person payments.

The benefit of paying at City Hall is being able to speak directly with a customer service representative if you have any questions or need to set up a payment plan.

Tips for Avoiding Late Fees

Follow these tips to ensure on-time payment of your City of Imperial water bill:

• Enroll in autopay or set calendar reminders so due dates don’t sneak up on you.

• Go paperless with e-bills to prevent mail delays.

• Pay at least 1 week before the due date to account for mail and processing time.

• Update your contact info so you receive important notices.

• Watch for leaks and repair them quickly to avoid higher water usage and bills.

• Communicate with the billing office early if you anticipate difficulty paying on time. They can offer payment arrangements if you proactively reach out.

What to Do if You Miss a Payment

If an emergency situation prevents you from paying your Imperial water bill on time, don’t panic. Contact the utility billing office as soon as possible to discuss your options:

• Payment plan – Make partial payments over an agreed timeframe

• Due date extension – Push back the due date by 7-14 days

• Balance carryover – Carry the unpaid balance over to the next billing cycle

As long as you notify the billing office about your limitations in paying on time, they will work with you on a reasonable solution. But ignoring an unpaid bill can eventually lead to water service shut off, so call right away if you expect to fall behind.

Avoid Service Disruption with Responsible Payment

Having your water service disconnected due to non-payment is extremely inconvenient. But by utilizing the City of Imperial’s various payment methods and communicating about financial hardships early, you can maintain continuous service and good standing as a water customer.

Online, phone, mail-in, and in-person payments make it simple to pay your water bill on time every month. Apply the tips in this guide to avoid penalties and ensure smooth and uninterrupted water service to your home or business. Don’t hesitate to call the billing office if you need flexibility with payments at any time.