How to Pay Your Bill Online with the City of Gresham

The City of Gresham offers online bill payment for a variety of services and fees through their website. This convenient option allows residents and businesses to view balances and securely pay many common city bills and charges entirely online. Below is an overview of using the City of Gresham’s online bill pay system.

Types of Bills You Can Pay Online

The City of Gresham accepts online payment for the following types of bills and fees:

• Utility Bills – Pay your water, sewer, stormwater and other city utility bills online. Recurring auto-pay is also available.

• Business Licenses – Renew and pay for annual city business licenses online. New applications can also be submitted.

• Rental Licenses – Pay for residential and commercial rental unit licenses online each year. Includes renewal and new applications.

• Permit Fees – Cover building, plumbing, mechanical and other construction permit costs online.

• Misc. Charges – Pay code enforcement fines, fire inspection fees, and other miscellaneous city fees online.

• Donations – Make monetary gifts to city programs and events like youth recreation, public art projects, and more.

Create an Online Account to Pay Bills

To pay your city bills online, you’ll first need to create a free account Follow these steps

• Go to GreshamOregon.gov and click on “Pay Your Bill Online”

• Select “New user? Register now” to create an account.

• Enter your name, email, password, and address on file with the city.

• Agree to the terms and submit the registration form.

• Check your email for a verification link to complete registration.

Once registered, you can securely log in anytime to view balances and make payments. Be sure to save your login details for future access.

How to Pay a Bill Through the Online System

Follow these simple steps to pay your city bills online once registered:

• Login to your account at GreshamOregon.gov/Pay-Your-Bill-Online.

• Select the type of bill to pay – utility, license, permit, etc.

• Enter or confirm the account number for the bill.

• Review the balance and enter the payment amount.

• Choose a payment method – credit/debit card or e-check.

• Enter your payment details and submit the transaction.

• Save or print the receipt for your records.

Payments are typically processed immediately or within 1 business day. Confirm the bill no longer shows an outstanding balance.

Payment Methods and Convenience Fees

The City of Gresham accepts Visa, MasterCard, and Discover credit/debit cards. E-check payment from a bank account is also available.

There are no fees to pay with e-check. Credit/debit cards incur a 2.35% processing fee (minimum $1.95). This fee goes to the payment processor, not the city.

To avoid fees, use an e-check from your bank account. But for quick one-time payments, cards may be more convenient despite the small surcharge.

Auto-Pay and Text Pay Options

For recurring bills like utilities, enrolling in automatic payments can be convenient:

• Auto-Pay – Bank account or credit card is automatically charged each month for the balance due. Sign up when making an online payment.

• Text Pay – Receive a text with your utility balance. Reply with confirmation to pay via your registered payment method on file.

These options both skip manually logging in and paying each month. But review statements to confirm accurate billing.

Benefits of Paying Bills Online

Here are some key benefits of using the City of Gresham’s online bill payment system:

• Securely pay anytime, anywhere online or via mobile

• Avoid in-person trips and mailing paper checks

• Payment receipts are saved digitally for easy access

• Manage utility accounts and review payment history

• Receive balance reminders and set up recurring payments

• Possible discount on business license renewal if paid early

Troubleshooting Payment Issues

If you have any problems setting up or making online bill payments, here are some troubleshooting tips:

• Ensure your account registration information matches city records exactly.

• Double check entered payment details for errors before submitting.

• Contact your bank/card issuer if declined. They may need to authorize the payee.

• Try a different card or bank account if one isn’t working.

• For errors or persistent issues, contact the city treasury office for assistance.

• If you believe a payment didn’t process, contact the city before trying to pay again.

Confirming all entered details are correct usually resolves most minor payment problems. But don’t hesitate to call the city treasury office for help if needed.

Key Takeaways on Paying City of Gresham Bills Online

• Online payments can be made for utility bills, licenses, permits, fees, and donations

• First create a free account on the city website with your details

• Log in anytime to securely pay outstanding city bills and charges

• Choose card or e-check payment. Cards incur a small processing fee.

• Enroll in Auto-Pay or Text Pay for convenient recurring utility payments

• Contact the city treasury office if you have any payment issues or questions

Paying City of Gresham bills online provides round-the-clock access, digital receipts, and account management. Avoid mailing delays and make one-time or recurring payments securely at your convenience day or night.