A Guide to Paying Your City of Grand Junction Utility Bill

Living in Grand Junction, Colorado means being a customer of the city’s municipal utility services Grand Junction provides water, sewer, trash, and stormwater services to local homes and businesses Paying your utility bill on time each month is important to avoid any service disruptions. In this comprehensive guide, we’ll walk through the various ways to pay your City of Grand Junction utility bill.

Overview of Grand Junction Utility Billing

The City of Grand Junction Utility Billing department handles billing and payment collection for city-provided utility services. This includes:

  • Water usage and service fees
  • Sewer usage and service fees
  • Trash and recycling collection fees
  • Stormwater drainage fees

Utility bills are sent out monthly and charges vary based on your usage and service level. Payment is due 21 days after the bill is issued to avoid late fees or service disruption

Key details on Grand Junction utility bills:

  • Bills are issued monthly around the 20th of each month.

  • Payment is due 21 days later, around the 10th of the following month.

  • Late fees of $5 or 1.5% apply to overdue accounts.

  • Services may be shut off with bills 60+ days past due.

  • Multiple payment options are available, including online, phone, mail, auto-draft, and in-person.

Now let’s look at how to pay your Grand Junction utility bill.

Paying Your Bill Online

The easiest way to pay your Grand Junction utility bill is online through the city’s CustomerConnect portal. Here’s how to pay online:

  1. Go to www.gjcity.org and click on Pay Online at the top.

  2. On the payment page, click on CustomerConnect to log into the portal.

  3. Login with your account username and password.

  4. Locate your current bill and click Pay Now to process payment.

  5. Enter your payment amount and select a payment method.

  6. Review payment details and click Submit to pay the bill.

Online payments process instantly via credit/debit card or electronic funds transfer. You’ll receive a confirmation email with details of the transaction. It’s fast, secure, and available anytime.

Paying by Phone

To pay your utility bill over the phone:

  1. Call the City of Grand Junction at (970) 255-2323.

  2. Select the billing and account payment options.

  3. Have your account number ready to check your balance.

  4. Enter your payment details when prompted.

  5. A $2.19 service fee applies to phone payments.

Phone payments must be made with a credit/debit card. Speak with a representative if you need help processing your payment over the phone.

Paying by Mail

To pay your bill by physical mail:

  1. Write your account number on your check or money order.

  2. Make it payable to City of Grand Junction.

  3. Mail to: PO Box 1809, Grand Junction, CO 81502

Be sure to mail at least 7 days before your due date to ensure it arrives on time. Check payments avoid surcharges but take longer to process.

Paying In Person

To pay your bill in person:

  1. Visit Grand Junction City Hall at 250 North 5th Street

  2. Go to the front desk on the main level.

  3. Have your account number and payment ready.

  4. Payments are accepted in cash, check, or money order.

In-person payments allow you to get help from a billing representative if needed. City Hall is open Monday through Friday for payments.

Signing Up For Auto-Pay

For hassle-free payments, sign up for auto-pay through CustomerConnect:

  1. Log into your account and click on AutoPay Accounts.

  2. Select your payment method – bank account or credit card.

  3. Read and accept the terms and conditions.

  4. Save your payment details to enroll in recurring auto-payments.

With auto-pay enabled, your bill is paid automatically each month on the due date from your selected account. It prevents late fees and service disruptions.

Avoiding Late Fees and Disconnection

To avoid extra late fees and potential service shut-offs:

  • Pay your bill in full by the due date each month.

  • Contact Utility Billing immediately if you need a payment extension.

  • Set up autopay or bill reminders so your bill gets paid on time.

  • Update your contact info so you receive billing notices by mail or email.

  • Pay early online if you’ll be traveling when your bill is due.

With on-time payment, you can receive uninterrupted water, sewer, trash, and stormwater services from the City of Grand Junction!

Account Management and Support

If you need help with your City of Grand Junction utility account, contact Utility Billing:

Representatives can help with bill clarification, due date changes, payment arrangements, service level changes, and final account closure.

Paying your municipal utility bill in Grand Junction is simple with the city’s various payment options – online, phone, mail, auto-pay, and in-person. Schedule recurring payments or make one-time payments through the CustomerConnect portal for convenience. Just be sure to pay each bill on time every month to continue uninterrupted utility service at your property. Follow this guide to easily pay and manage your City of Grand Junction utility bill.

City Of Grand Junction Bill Pay

Online Login or Register

$2.19 transaction fee applies to all online payments including automatic credit card payments.

City of Grand Junction Impact Study Fee

FAQ

What is the average water bill in Grand Junction?

Water Service Monthly Rates
Consumption in Gallons
2023
Drought Rate
0 – 3,000
$21.77
2,001 – 10,000
$12.03
3,001 – 10,000
$3.71 /1,000
10,001 – 20,000
$4.40
$14.25

Can I pay my Grand Junction utility bill online?

The City of Grand Junction allows you to make various payments online, including utility bills. To complete your payment, please select the appropriate payment center below.

Where can I pay a bill in Grand Junction?

Drive-up/Walk-up on the east side of the building at 910 Main Street (Northeast corner of 9th and Main Street). When using drop boxes you need an envelope, but no postage is required. Make checks payable to the City of Grand Junction. No cash payments in drop boxes, please!

How do I contact Grand Junction utility department?

For assistance, contact the City of Grand Junction Utility Department at: +1 (970) 244-1579

What is nexbillpay & how does it work in Grand Junction?

City of Grand Junction has partnered with Nexbillpay to extend an additional payment option for customers interested in using their debit or credit cards. Nexbillpay is a trusted third-party automated payment service that allows you to pay online. You will need your Citation Number (Must be 6 digits) provided on your statement.

How do I get my citation number in Grand Junction?

If you do not have your statement handy, you may request your Citation Number (Must be 6 digits) by calling City of Grand Junction at 731-764-2871 Use our Quick Pay service to make a fast payment without creating an account. Pay Now

What services does the city of Grand Junction offer?

The City of Grand Junction Solid Waste Division provides automated refuse collection to all residential customers of less than eight units within city limits. Commercial refuse collection, curbside recycling, and bailing and marketing of recyclables are also available.

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