Having access to essential municipal utilities like water, sewer, sanitation, and electricity is vital for residents and businesses in any community. The City of Gillette provides these critical services to over 32,000 people in northeast Wyoming. As a customer, you are responsible for paying your monthly utility bill promptly to avoid disruption. The City offers a convenient online payment system to pay bills anytime, anywhere. This guide will walk through the process of registering for an account, making payments, and provide tips for managing your City of Gillette utility bill online.
Overview of City of Gillette Utilities
The City of Gillette is the county seat of Campbell County, Wyoming. Situated in the Powder River Basin, Gillette is a hub for the region’s coal, oil, and gas industries The City provides water, sewer, sanitation, storm drainage and landfill utilities to residential and commercial customers within city limits.
Electricity is supplied by Rocky Mountain Power, while natural gas service is through Black Hills Energy. Garbage collection is handled by private haulers. The City Utility Department oversees billing and payment for City-provided utility services.
Understanding Your Utility Bill
Customers receive a monthly utility bill from the City of Gillette for any water, sewer, sanitation, storm drainage and/or landfill services at their property Your bill includes usage charges, base rates and applicable fees. It’s important to review your bill closely each month
Key elements on your City of Gillette utility bill:
- Account number
- Service address
- Meter read dates
- Usage for each service (water, sewer, etc.)
- Current charges broken down by service
- Tax amounts
- Account balance and due date
Contact Utility Billing at (307) 686-5206 if you have any questions about charges before paying your bill.
Paying Your Bill Online
The City offers a convenient online payment system through their website to pay bills 24/7. There are two options:
Quick Pay
For a one-time payment, use Quick Pay. You’ll need your account number, balance due, and payment details. No registration required.
Registered Account
For recurring access, create a registered account. This allows you to:
- Securely store payment methods
- View billing history
- Set up auto-pay
- Manage multiple accounts
- Go paperless
Follow these steps to establish a registered online account:
- Go to www.gillettewy.gov and click on Online Bill Pay
- Click “Sign In/Register”
- Select Register for a new account
- Enter your account information and create a username/password
- Agree to the terms and register the account
Now you can log in anytime to pay bills, manage your account, and more!
Payment Tips and Fees
Keep these tips in mind when paying your City of Gillette utility bill online:
- Allow 5 business days for mailed payments to avoid late fees
- A 1.5% penalty is applied to past due balances
- Accounts unpaid for 25+ days may have service disconnected
- A $30 fee is charged to reconnect disconnected services
- Partial payments still incur late penalties; pay in full
- Contact City Utilities immediately if you expect to miss a payment
Avoid penalties and service interruptions by paying on time! The online system makes it easy to pay in full every month.
Auto-Pay and Paperless Billing
For maximum convenience, enroll in auto-pay and paperless billing when managing your online account:
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Auto-Pay – Set up automatic monthly payments from your stored payment method.
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Paperless Billing – Get bill notifications electronically rather than mailed paper statements.
These options save time and ensure payments are made promptly each billing cycle.
Moving or Closing an Account
If you are moving out of Gillette, you must close your utility account to stop service and billing. To close an account:
- Notify the Utility Billing department at least 5 days before your move date
- Provide a forwarding address
- Set up a final meter read appointment
- Pay any outstanding balance in full
Make sure your account is officially closed to avoid being charged for service after you move. Utilities left in your name could negatively impact your credit.
Customer Service
The City of Gillette Utility Billing department provides assistance:
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By phone at (307) 686-5206, Monday-Friday 8am-5pm
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In person at City Hall 201 E 5th Street
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Submit requests online via your account portal
Contact them right away if you see any unusual charges or need help paying your bill on time. Their team is available to help resolve any issues.
Access to essential utilities like water, sewer and sanitation is vital for the Gillette community. Paying your monthly bill ensures continuous service while funding infrastructure and operations. The City’s online payment system makes it quick and easy to pay anytime. Use auto-pay and paperless billing for added convenience. And take advantage of the Utility Billing department’s friendly customer service if any questions come up. Staying current on your City of Gillette utility bill benefits all residents and businesses that rely on these critical services.
