A Guide to Paying Your City of Geneva Utility Bill

As a resident or business in Geneva, Illinois, you rely on the city to provide essential utilities like water, sewer, garbage collection and electricity In exchange, you must pay your monthly utility bill to the City of Geneva in full and on time This comprehensive guide will walk you through the various payment options offered by the city and provide tips for seamlessly managing your City of Geneva utility account.

Overview of City of Geneva Utilities

The City of Geneva provides water sewer electric, and waste collection utility services to residents and businesses located within the Geneva city limits. Customers receive a monthly utility bill for these services that includes usage charges and fixed fees. Bills are released around the 27th of each month and are due 21 days after the billing date.

It’s the customer’s responsibility to pay their utility bill by the listed due date to avoid penalties. The City provides multiple payment options to make it easy and convenient to pay your bill on time.

Payment Options from the City of Geneva

The City offers several ways to pay your monthly utility bill:

Online

• Pay online through the customer portal – Make secure credit/debit or eCheck payments. Can setup recurring payments.

Phone

• Pay by phone through the automated system – Follow prompts to pay with card or checking account information.

Mail

• Send check or money order to the City’s payment address – Include your account number on the payment. Allow 7-10 days for processing.

In Person

• Pay at the City’s Finance Department – Drop off check, money order or cash payments during business hours.

Drop Box

• Use the drive-up drop box at City Hall after hours – Leave check or money order payments.

AutoPay

• Enroll in automated monthly payments from your card, checking account, or bank account on your bill’s due date.

Tips for Paying Your Geneva Utility Bill

Follow these tips and best practices when paying your City of Geneva utility bill:

• Pay your entire balance due by the due date to avoid late fees. The due date is printed on your bill.

• If enrolled in AutoPay, monitor your bill to ensure the correct amount is drafted each month.

• Opt for paperless billing to receive bills electronically rather than by mail.

• For phone payments, have your account number handy for quick verification.

• Be sure to update your contact information if you move so you continue receiving bills.

• If mailing payment, allow 7-10 days for the payment to reach the City and post to your account.

• Save receipts and confirmation numbers to have proof of payments made.

• Check your account online periodically to confirm payments are properly credited.

Assistance Programs from the City of Geneva

If you are having trouble paying your utility bill, the City offers programs that may be able to help:

• Payment arrangements – Set up a payment plan customized to your situation.

• LIHEAP assistance – Income-eligible customers can receive federal utility bill aid.

• Budget billing – Pay a consistent amount each month based on your average costs.

Contact the City as soon as possible if you anticipate difficulty paying your bill so you can make arrangements before incurring penalties or disruption of service.

What to Do if You Miss a Payment

If you happen to miss or forget to pay your City of Geneva utility bill, take action right away:

• Pay any past due amount immediately to avoid late fees and disruption of service.

• Contact the City to discuss payment plan options for the outstanding balance.

• If you receive a disconnection notice, pay the amount listed before the deadline.

• If service is disconnected, you must pay required fees to have it restored.

Maintain open communication with the City if you miss a utility payment to prevent costly penalties and service interruptions.

Your Utility Service Relies on Paying Your Geneva Bill

Having reliable, uninterrupted utility service is essential for every Geneva resident and business. Pay your City of Geneva utility bill in full and on time each month using the convenient payment options available. Maintaining your account in good standing ensures the City can continue providing your home or business with the utility services you rely on.